August 29, 2014

Tips for Working with an Appliance Repair Technician

Appliance repair is something people generally like to avoid. Break downs never occur at a convenient time. Appliances fail when they are being used or are needed. In addition to not being able to use the appliance, people now have to find an appliance repair service and schedule an appointment. Continental Appliance, a San Francisco appliance repair and sales store, offers advice for working with an appliance repair service.

Below are some guidelines for working with an appliance repair service:

1. Gather necessary information before calling the appliance repair service, including availability, warranty information, brand name, model, and serial number of the appliance.

2. Be home when the appliance repairman shows up. Though it can be frustrating to be given a two to four hour time window, this is often the best they can do. The appliance repairman cannot always be expected to know exactly how long each job is going to take.

3. Don’t put off appliance repair when something is going wrong. If the appliance is making a grinding noise but still seems to work ok, chances are the repair will be relatively inexpensive if addressed right away. Ignoring the problem could lead to a more expensive problem.

4. Owners often like to watch the technician at work, but be considerate. Keep pets and children out of the way. The repairman doesn’t need a dog licking his face or children playing with his tools.

5. Payment is expected at the time of service. Do not wait until the job is complete then tell the appliance repairman to send a bill.

As expensive as it seems, appliance repair fees are generally reasonable when considering the time and money it takes to travel around fixing appliances, to keep up with advancing technologies and new products, and the convenience afforded. Imagine if the appliance has to be taken to the shop.

Ten Money Saving Tips – Read This Before You Buy

Here are some handy tips to consider if you really want to save money on your next appliance purchase:

1. Buy Last Year’s Model
If you don’t mind owning last year’s model, you can shave hundreds of dollars off of your appliance purchase. Best time to shop: September and October when stores are under pressure to clear space for the new arrivals.

2. Shop the Scratch and Dents
A small scratch or dent could become your best friend if you’re on a tight budget. Ask the sales associate if they have any damaged appliances for sale. Then, survey the damaged models to decide what you are willing to live with – even the smallest blemish can net big savings.

3. Buy What You Need
Have you ever noticed how the most expensive appliance models are typically the first that you come to in the store? No coincidence, I assure you. To keep yourself from falling for the latest bells and whistles, make a list of what you need before you venture into the stores. Then, buy the cheapest model that meets those needs. Just remember: that refrigerator with the built-in TV isn’t going to keep your food any colder.

4. Do a Trade-In
It’s no secret that trading in your car can save you money on a new car purchase, but did you know that you can sometimes do the same thing with your appliances? Check with appliance dealers in your area to see if any accept trade-ins. Then, find out how much your current appliance is worth. It could just be your ticket to a bargain.

5. Shop the Sales
Find something you like, but not thrilled with the price? Ask a sales associate when your pick is scheduled to go on sale. Waiting a week or two could be all it takes to reduce your purchase price by 25%. September and October are the best months to make major purchases but the second-best time is during the holidays. Merchants offer deep discounts at Christmas, when consumers want to spiff up their homes for the holidays. Also keep an eye out for sales on the less-celebrated weekends, like Memorial Day, Mother’s Day and Labor Day.

6. Look for a Package Deal
Need a washer and dryer or all new appliances for your kitchen? If so, an appliance package could be your biggest source of savings. Retailers frequently bundle appliances to boost sales, and these packages can offer significant savings over the price of purchasing each item individually.

7. Buy a Floor Model
Do you mind if your new appliance comes without a box? If not, consider purchasing a floor model. You’ll enjoy the same warranty that you’d get with a new-in-box item, without the new-in-box price. Sacrifice a little cardboard and save a lot.


8. Shop Box Stores

Shopping warehouse and box stores can be hit or miss. Sometimes you get a great deal and other times you may pay more. When it comes to appliances, however, you may be surprised at the bargains you can find. Such stores don’t usually honor price matches so what you see is what you get. Before hitting these cut-rate stores, research prices and quality online.

9. Avoid Rentals
It’s tempting to pay just $20 a week for a new refrigerator, but the interest you’ll pay for a rent-to-own appliance means you end up paying much more than the purchase price. These retailers thrive on consumers who pay the minimum amount each month or end up reneging on payments and losing the appliance.

10. Surf Craigslist
Keep an eye on the appliances section for low prices on brand new appliances. Dealers sometimes advertise their overstocks on Craigslist. Look for “dealer” notations to know if you’re working with a store and not a private seller. Realtors and remodeling contractors also offer new or nearly new appliances. You’ll likely have to manage your own delivery and installation, however.

Credit to about.com and couponshepa.com

Whirlpool’s Newest Washers and Dryers

Whirlpool has unveiled their newest laundry pairs, including an updated Duet platform and a new Maxima front-load line for Maytag.

Duet, which helped usher in the front-load washer category within the U.S. nearly a decade ago, has been retooled for even great energy and water efficiency in advance of anticipated higher federal standards.

Designed in conjunction with the Institute of Fabric Science, the revamped washer now uses as little as 11.5 gallons of water per load and exceeds current federal energy standards by more than 160 percent on average, Whirlpool said. The greater efficiency is achieved with an EcoBoost option that reduces water temperature while increasing agitation duration, resulting in the same cleaning effectiveness as previous iterations while using less water and energy.

Whirlpool estimates that the laundry pair can save consumers 12,857 gallons of water a year and as much as $3,300 in lifetime energy costs.

According to Twice.com, Whirlpool is targeting national retail chains for the launch, which is expected to begin in time for the holiday selling season. Suggest retail prices will start at $1,100 for both the washer and dryer.

Meanwhile, Whirlpool’s Maytag brand will roll out an entirely new front-load laundry platform in the Maxima, which offers increased capacity and a power-wash cycle that promises extra cleaning action by loosening stains and ground-in dirt.

The power-wash cycle is complimented by an internal water heater that boosts water temperatures to release difficult stains, and is followed by a thorough rinse to flush out any remaining detergent or lingering soils, Whirlpool said. Together, the functions can remove tough stains that weren’t pre-treated.

The 5-cubic-foot washer, available in two models, also has a 10-year limited parts warranty on the motor and stainless-steel wash basket.

Its companion 7.4-cubic-foot capacity dryer features “Quad” baffles and advanced moisture sensors for consistent load drying, while steam cycles help remove odors and wrinkles.

The Maxima series will carry an opening price point of $1,000 and is slated to ship this fall to retailers nationwide.

GE’s Plans to Help You Manage Your Energy Use

GE Appliances & Lighting created the Home Energy Management (HEM) business, intending to be the first major appliance company to provide a whole-home solution for energy management.

When synchronized with the local utility company’s home smart-meter, coming into popular use, the HEM acts as the “central nervous system” for monitoring resource usage and controlling energy consumption within the home. The HEM, with the ability to collect data on multiple appliances, provides both real-time and long-term trend information on power and resource consumption and solar generation to the homeowners.

GE’s new Home Energy Manager (HEM) monitors all networked appliances which can include the refrigerator, range, dishwasher, washer and dryer, water heater, and will track all other home energy consumption including microwaves and televisions.

One of the primary goals of U.S. smart grid initiatives is to better use the energy production capacity the country already has. Home energy consumption efficiency can increase significantly when homeowners the option to participate in time-of-use pricing programs, which reward homeowners for lowering their consumption during periods of peak energy demand (usually 2-7 PM).

Simply providing consumers with energy consumption information motivates energy savings. A U.S. Department of Energy study showed that providing real-time pricing information to consumers via a smart meter helped reduce electricity costs 10% on average and 15% during peak periods.

“Knowing what is consuming electricity, and how much electricity that appliances are consuming, can be very empowering,” states Dave McCalpin, general manager of the new HEM business. “People will be able to make smarter choices if they have information. The once-a-month electrical bill provides no insight into your usage habits. We intend to change that.”

HEM’s design is targeted to include:

* Demand Response Integration, supporting communication standards Zigbee SEP 1.0, to enable demand response communication between a utility’s home smart meter and appliances on the home network, enabling real-time load shedding of networked appliances;
* Five-Day Weather Forecasts on Internet-enabled installations (communications supporting Ethernet, Wifi, and Zigbee SEP 1.0 standards);
* Electricity Usage Data Monitoring for the whole home for both short and long terms;
* Power Sub Metering for each GE demand response-enabled appliance;
* Solar Generation Monitoring of inverter output, including short- and long-term data where available;
* Water Usage Monitoring via household-wide data monitoring at 1-gallon resolution;
* Smart Thermostat Interface with full-featured seven-day programmable communicating thermostats that accepts demand response temperature offsets.

Rating the Latest Appliances – JD Powers Results

The 2010 Laundry Appliance Satisfaction Study and 2010 Kitchen Appliance Satisfaction Study from J.D. Power and Associates found that awareness of Energy Star certified appliances has increased among U.S. owners of new appliances since 2009 and so has the percentage who purchased an Energy Star appliance.

According to appliancemagazine.com, 86% of 2010 dishwasher buyers reported buying an Energy Star certified appliance, for an increase of 5% from 2009 and a 9% increase from 2008.

Satisfaction with appliance performance is strongly influenced by the owner’s perception of the appliance’s water and/or energy efficiency, the study found. Customers who report that their appliance is Energy Star certified are more likely to be more satisfied with their appliance than customers who do not indicate that their appliance is certified.

The Laundry Appliance Satisfaction Study measured customer satisfaction with clothes washers and dryers based on performance in six factors:


• ease of use
• features (such as the number of settings available and appliance capacity)
• performance and reliability (including energy efficiency, noise level, and how well the appliance functions)
• styling and feel
• warranty
• price

CLOTHES WASHERS: Samsung ranked highest for the second year in a row when it came to satisfying clothes washer owners, with a score of 832 on a 1000-point scale. Samsung performed particularly well in four of six factors:

• performance and reliability
• ease of use
• features
• styling

Other brands that broke the 800-point mark in the clothes washer rankings included:

• Kenmore Elite (817 points)
• Electrolux (816)
• LG (811)
• Maytag Epic (802)

CLOTHES DRYERS: Samsung scored 833 and was No. 1 in the clothes dryer rankings – the third consecutive year it’s been in the top spot. J.D. Power reported that Samsung did particularly well in four of the six factors:

• performance and reliability
• ease of use
• styling
• features

Only two other brands scored more than 800 points in the study:

• LG (814 points)
• Kenmore Elite (809)

Kitchen Appliances Study
Customer satisfaction was measured based on performance in six factors:

• performance and reliability (including how well the appliance functions, noise level, and energy efficiency)
• features (such as the number of settings available and appliance capacity)
• ease of use
• styling and feel
• price
• warranty

REFRIGERATORS: Samsung – for the sixth year in a row – ranked highest in satisfying refrigerator owners with a score of 803. Samsung performed particularly well in:

• ease of use
• performance and reliability
• features.

Samsung was followed by LG (781 points) and Kenmore Elite (776 points).

DISHWASHERS: Miele ranked highest in customer satisfaction in dishwashers with a score of 806 and performed particularly well in four of the six factors:

• performance and reliability
• styling and feel
• features
• warranty

Bosch also cracked the 800-point mark, scoring 801 points.

COOKTOPS/RANGES/OVENS:
Wolf ranked No. 1 in cooking appliances with a score of 812, and performed particularly well in five of six factors:

• ease of use
• performance and reliability
• styling and feel
• features
• warranty

Samsung ran a close second in this category, with a score of 809, and was the only other appliance brand to top the 800-point threshold.

The Studies

The 2010 Laundry Appliance Satisfaction Study was based on responses from more than 5100 consumers who purchased clothes washers and more than 5100 consumers who purchased clothes dryers from a retail store or received one through other means (such as a new-home builder or a gift) during the past 24 months. The study was fielded between March and April 2010.

Government Appliance Rebate Not Working Perfectly?

The appliance business in Washington state did not see the benefits some might have expected from the government’s appliance rebate program. The Tri-City Herald reports:

About 38,000 people around the state got checks from $75 to $750 for buying Energy Star-rated appliances and properly recycling the old ones said Rebecca Stillings with the state Department of Commerce.

But all the money had been applied for by Friday, November fifth she said.

The owner of one Tri-City business was glad to hear that.

“That’s good news for us,” said Steve O’Neill, owner of Master’s Appliance & Refrigeration in Pasco. “We saw a lot less used appliances coming through our shop.”

O’Neill’s store sells new and used appliances, and the rebate program meant fewer used appliances available for resale or to salvage for parts. (The rebate program requires the older be recycled.)

“It really only helped the people who could afford the newer, high-end ones,” O’Neill said. “If you had to buy used, it just drove up the price.”

O’Neill said he used to bring in a truckload of used appliances a day to refurbish or use as parts to rebuild other machines for resell in the store he’s owned for 10 years.

Now, it’s down to two or three truckloads a week.

Because the store sells new and used appliances, O’Neill saw both sides of the program.

“What we lost on the used stuff, we didn’t make up on the new ones we sold,” he said.

At Garrison’s Home Appliance Center in Kennewick, owner Henry Garrison said some customers obviously knew about the rebate program.

“I had some people and they only wanted the ones they can get some money back on,” he said.

The program wasn’t much of a hit at Bunch-Finnigan Appliances in Kennewick. Dan Bunch said most customers weren’t aware of the program, and weren’t interested when they heard about it.

“The requirements and regulations are too strict, and it’s complex,” Bunch said.

Bunch said he didn’t notice an increase in business during the rebate program.

Appliance Lifespans

We’ve said it before, here, but we’ll say it again, below we list some approximate lifespans for household appliances.

Average appliance life span in years

Compactors: 6

Dishwashers: 10

Disposers, food waste: 9

Dryers, electric: 12

Dryers, gas: 12

Freezers: 11

Microwave ovens: 9

Ranges, electric: 16

Ranges, gas: 17

Range/oven hoods: 11

Refrigerators: 12

Washers: 11

Water heaters, electric: 13

Water heaters, gas: 11

Air-conditioners, room: 9

Air-conditioners, central: 11

Boilers, gas: 20

Dehumidifiers: 7

Furnaces, gas: 15

Furnaces, oil: 17

Heat pumps: 12

Courtesy of heraldnet.com

Paying for Your Next New Appliance

Household appliances are generally so reliable, having one break down takes us by surprise. The hassle of shopping for a new appliance is trouble enough without worrying about paying for it too. Plan ahead, because the dryer is not going to sound out announcements before it conks-out.

Repair or Replace?

The first decision to be made is if you really need a new appliance, or if repairs are in order. If the repair costs half the price of a new appliance, seriously consider buying new, says Mark Kotkin at Consumer Reports. According to the magazine’s research, any major household appliance more than eight years old should be considered for replacement rather than repair. The magazine also suggest you skip the repair and buy new if your appliance costs less than $150.

Budgeting

“I’ve seen a lot of people’s budgets over the years, and it seems like household maintenance is one category that people miss,” says Matt Bell of MattAboutMoney.com. People who know the age of their appliances and their expected life spans can budget better for replacements. Or they could maintain a more general emergency fund for when bad things happen. Either cash stash will help you avoid finance charges on a credit card you can’t pay off right away, said Bell.

Home Warranty

A home warranty is a service contract for an existing home that covers major operating systems, such as a furnace or a dishwasher. The homeowner buys a repair contract, often for $300 to $500 a year, and pays a service charge for each call. If many of your major appliances are near the ends of their useful lives, a home warranty might be worthwhile. But warranties are complicated, covering some types of breakdowns and not others. Pre-existing conditions and malfunctions that stem from poor maintenance or installation can be excluded. Some companies will cover all or part of an appliance’s replacement cost. Choose this option carefully.