April 18, 2014

LG’s Smart Diagnosis

LG has taken the technology they used in the Kenmore Connect system for Sears. and applied the self-diagnosis technology for clothes washers and dryers to their own LG brand.

The SmartDiagnosis system was developed by LG to help customer service representatives quickly and efficiently troubleshoot mechanical issues over the phone, limiting service calls and in-home visits.

Consumers calling the LG customer service center are instructed to press select buttons on the laundry unit, which in turn trigger a series of diagnostic tones. Each tone corresponds with a specific potential maintenance need and can be identified by trained service technicians over the phone, allowing them to evaluate the information and provide feedback based on the data that was received. The system is designed to eliminate a step in the troubleshooting process, because issues may be identifiable without a service technician visit. When service visit is required, the technician can come prepared with the correct parts so that the repair can be resolved in one visit.

Laundry is Moving Up

The next generation of laundry has arrived and the status quo is getting a much-needed makeover. New washer and dryer technologies and innovations in detergents and clothing care save time and energy, making laundry feel like less of a chore.

Everything in its place

Laundry rooms used to be relegated to the basement, but more people are finding space for washers and dryers in convenient areas of the house like upstairs near bedrooms. Experts say installing a “laundry nook” is not only a good investment and can raise the value of your home, but it can make hauling baskets of clothing up and down flights of stairs a thing of the past.

The closer the washer and dryer are to living spaces the more important it is for them to be quiet. “Look for machines with new technologies that reduce vibration for nearly noiseless laundry sessions,” says home design expert Doug Wilson. “If your washer and dryer are out in the open, look for colorful and sleek models that can stand out stylishly on their own. New models are available in a variety of designer finishes such as wild cherry red, Riviera blue and even colors that give the look of stainless steel without the stainless steel price tag.”

Near the laundry area or on the go, make sure to keep the latest stain removal products handy. Treating a stain as soon as it happens can help to ensure your clothing won’t be ruined and prevent the need for multiple washings to remove the stain. Oxygen-based stain removers are gentle, nontoxic and effective on nearly every stain and most types of fabrics. And portable stain-erasing pens and wipes are handy for treating stains no matter where you are.

Get the most out of your wash and save energy

Until now, washers only used one washing motion — tumbling — to clean clothes. Select washers from LG now feature technology that provides a new way to care for your clothes with four new washing motions — rolling, stepping, swinging and scrubbing.Cold care, heavy duty and enhanced hand-wash cycles use a combination of these motions to gently and effectively clean clothes. For example, the cold care cycle uses cold water in combination with these motions to clean clothes as effectively as the normal cycle that uses hot water, but with an energy savings of more than 60 percent.

Look for the ENERGY STAR label on washing machines, and you can cut your water costs by up to 50 percent, according to the U.S. Department of Energy. There are also machines that automatically adjust the water temperature and the amount of water used for each load to prevent excess and waste. Detergent designed for use in cold water helps to save energy by effectively cleaning clothes without hot water.

Another trend in laundry is the use of steam for greater energy and water efficiency. Steam washers and dryers also offer enhanced clothing care options such as short, steam-only cycles that help to reduce wrinkles and remove odors from clothing with using water and detergent (and can help cut down on trips to the dry cleaner in the process, helping to save money in addition to energy).

Stay healthy

With 70 percent of U.S. households affected by asthma or allergies, LG’s SteamWasher with Allergiene cycle gently and effectively reduces allergens, including common triggers — like dust mites and pet dander — on fabrics by more than 95 percent, according to the Asthma and Allergy Foundation of America.

“Now there’s a washing machine that is so effective at reducing common household allergens, the LG SteamWasher, that we are able to certify it ‘asthma and allergy friendly,’” says Mike Tringale, director of external affairs for the Asthma and Allergy Foundation of America.

Win an LG HE Washer and Dryer Pair

The LG True Steam washer dryer pair is the prize available to contestants who enter to win through the LG or Benjamin Moore Paints websites.

From what we can find, the washer includes these Key Features:

* TrueSteam™ Technology
* Ultra Capacity (4.5 cu.ft.)
* TrueBalance™ Anti-Vibration System
* Wash/Rinse Optimizer™
* Trilingual LCD Display
* 1300 RPM Spin Speed
* 9 Washing Programs

Hey, it’s a chance for a free washer and dryer – Go ahead, give it a try.

Tops in Customer Satisfaction

According to a new study by J.D.Powers and associates, Customer satisfaction was highest among owners of LG and Samsung washer and dryers than other brands.

This is LG’s third consecutive year in the firm’s 2008 Laundry Appliances Study, while Samsung ranked highest among all clothes dryer manufacturers.

The study measured customer satisfaction with washers and dryers based on performance in six factors: ease of use; features (such as the number of settings available and appliance capacity); performance (including energy efficiency, noise level and how well the appliance functions); styling and feel; warranty; and value.

According to Twice.com, LG achieved a score of 831 on a 1,000-point scale, performing particularly well in four of six factors: performance, features, ease of use, and styling. Following closely in the washer rankings with a score of 829 was Samsung, which performed consistently well across all factors. Sears’ Kenmore Elite brand ranked third with a score of 819, performing well in the ease of use and features factors.

Samsung scored highest in customer satisfaction with clothes dryers (833), performing particularly well in the performance and warranty factors. LG followed Samsung in the rankings with a score of 829, scoring high in ease of use, styling and feel, and features. Kenmore Elite followed with a score of 815.

The study found that while effective cleaning or drying performance is the most important driver of overall satisfaction, energy efficiency is also critical to the majority of consumers (see story above). Laundry appliance owners also cited capacity and price as the two most important considerations in selecting a washer or dryer, J.D. Power reported.