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Should You Fix the Old Appliance or Buy a New One?

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It’s a common question – when your appliance needs repairs is better to fix it or start looking for a new one?  Often fixing the broken appliance can take days or even weeks if the parts are not available.  A new one can often be purchased and installed within hours.  But is buying a new appliance the right choice?

“We surveyed 13-thousand of our subscribers, covering more than 20-thousand broken products, and plenty of them had complaints about the repairs they got,” said Celia Kuperszmid-Lehrman from Consumer Reports.

The biggest problems were with electric cooktops and wall ovens.

“The parts were very difficult to find and the repairs often took two weeks or more to get done,” said Kupersmid-Lehrman.

When it comes to dryers, washers, and other larger appliances, the survey showed people have much better luck using an independent shop once the warranty is up, rather than a factory-authorized service center.

But Consumer Reports says sometimes an appliance just isn’t worth fixing.

“You should replace it if the repair is going to cost more than half the price of a new model.” said Kupersmid-Lehrman.

Additionally, Consumer Reports says that it is not necessary to buy an extended warranty, as the cost for repairs, if needed will likely be about the same as the cost of the warranty.

 

Energy Star Might Not be Such a Star

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Most consumers who are shopping for a new, energy efficient appliance know to look for the Blue EnergyStar label.  The Energy Star label alerts shoppers to supposedly very energy efficient appliances.  Many appliances also have a yellow energy guide label.  That label tells shoppers specifically how much energy they can save by buying that particular appliance. 

Buying an efficient appliance really can help save money by saving energy.  Over the past five years, the nation has saved over $61 billion according to the Web site EnergyStar.gov.  That translates to a reduction of greenhouse gases equal to taking half the country’s vehicles off the roads for one year.

There’s a problem though, according to Business Week, consumer and environmental groups say it’s often too easy for companies to win the right to display the star. According to descriptions from the Department of Energy (DOE), which manages the Energy Star appliance program, the coveted logo should ideally appear on dishwashers, refrigerators, and other appliances that score in the top 25% for energy efficiency in their categories. But in 2007 some 60% of all dishwasher models on the market qualified, the DOE says. The year before, 92% of them hit the mark. “If the DOE gives Energy Star to everyone, eventually it’s worthless,” says David B. Goldstein, a director at the Natural Resources Defense Council.

NO INDEPENDENT AUDITS

This past summer the nonprofit Consumers Union complained that some companies were gaming the system. Its testing labs discovered that two refrigerators—one from Samsung and one from LG Electronics—displayed the logos but only measured up if their icemakers were switched off. When the icemakers were on, the machines exceeded the power consumption stated on their Energy Star labels by 65% and by more than 100%, respectively. “Consumers don’t buy a fridge with this sort or feature to leave it off,” says Steven Saltzman, a deputy editor at Consumer Reports. It turned out that when the refrigerator rule was revised in 2001 and 2004, the icemaking feature was rare for this type of model, and there was no requirement to turn it on during the tests. Spokespeople from both LG and Samsung say the companies are in full compliance with DOE standards.

Critics also gripe that there is no independent auditor for appliance testing. The DOE can spot-check products, but it mainly relies on companies to test rivals’ wares and to complain if something looks fishy. Such complaints are rare—and it’s not just consumers who suffer. Federal and state governments require the Energy Star for billions of dollars of purchases each year. Last month, Texas offered a statewide sales-tax-free day for Energy Star goods. If the mark loses credibility, that could weaken official efforts to improve efficiency.

Until this issue is resolved, read those yellow labels carefully, the fact that an appliance carries the Energy Star label no longer seems to mean that it meets the highest standards of efficiency.

Win a New Electrolux Range or Wall Oven

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Kelly Ripa, spokeswoman for Electrolux, is searching for the perfect turkey.  To that end, Electrolux is holding a Perfect Turkey contest.  Just submit your entry here detailing your turkey success story, or possibly better, your tail of woe.  The winner will receive a new Electrolux wall oven or range with the “Perfect Turkey” button – just in time for the holidays.

Beautiful Choice for Range Hoods

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If you are planning a kitchen remodel and want a range hood that is a true focal point of your kitchen, Metellao Arts may have what you’re looking for.

They make classic hand-painted metal range hoods that  are “designed to look stunning in every setting from traditional to contemporary. ” Instead of a standard custom copper, brass, or wood range hood that would take months to build, they offer handcrafted metal hoods that ship within six weeks and cost around the same as a high-end production model range hood.

We’ve never worked with them, but the hoods look great:

 

 

 

 

 

 

They also seem to have a sense of humor:

Still Have a Landline? Me Too.

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On a recent Sat- urday night while my hus- band and I sat watch- ing a movie, my home was invaded by two men looking for a quick steal. I surprised them in action and they ran off empty handed. The first thing I did as they ran away was grab the landline phone we keep in our home office and call 911. I was able to get help in under 30 seconds. My other phone was left lying around the house and it would have easily been a few minutes to find it. The police were able to respond and catch the men that night.

According to a recent Nielsen Company survey, more than 17 percent, or 20 million, of all U.S. households lack landline phones and use only a cellphone. The research suggested that 20 percent of U.S. households could be wireless-only by the end of the year, the company said.

Nielsen also determined that:

• smaller households with just one or two residents are more likely to cut the cord than larger households;

• moving or changing jobs contributes to the decision to drop landline service. Thirty-one percent of cord cutters moved before they dropped landline service, and 22 percent changed jobs; and

• although cord cutters tend to use their mobile phones more than landline households, they still save an average $33 per month in a household with only one subscriber, minus $6.69 for each additional wireless subscriber in the household.

Turning exclusively to wireless isn’t for everyone, however. Ten percent of landline customers have experimented with cellular-only communications in their household but returned to landline service, Nielsen said. The primary reason is the need to use a landline for such services as security systems, satellite TV, pay-per-view, fax machines and the like.

We have always felt that a landline was an investment in safety. Keeping the phone near the kitchen in case of a safety emergency was part of our plan, we never thought we would be using it to catch criminals, but being prepared was what the landline was all about.

New From Haier: Stackable Washer and Dryer

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For those folks short on space and loaded with laundry, Haier has introduced a washer dryer pair with the option to stack. 
The standard 24-in wide by 24-in deep  HBF1055TVE washer offers a 1000 rpm spin speed and can be stacked with the HDY6-1 electric dryer to create one unit that can be stacked in a closet or placed separately side by side.
The washer has a 1.8-cubic-ft stainless-steel drum, auto select wash/rinse temperature and 12 fabric-care wash cycles that include such traditional front load options as soak, extra rinse, four-spin speed and spin only. The dryer has a 3.5-cubic-foot stainless-steel drum, dual temperature settings, dry-time selector and temperature sensor drying.

This convenience costs about the same as a standard washer/dryer, retailing for $1,099.  So you don’t have to be as loaded with money as you are with laundry.

Tops in Customer Satisfaction

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According to a new study by J.D.Powers and associates, Customer satisfaction was highest among owners of LG and Samsung washer and dryers than other brands.

This is LG’s third consecutive year in the firm’s 2008 Laundry Appliances Study, while Samsung ranked highest among all clothes dryer manufacturers.

The study measured customer satisfaction with washers and dryers based on performance in six factors: ease of use; features (such as the number of settings available and appliance capacity); performance (including energy efficiency, noise level and how well the appliance functions); styling and feel; warranty; and value.

According to Twice.com, LG achieved a score of 831 on a 1,000-point scale, performing particularly well in four of six factors: performance, features, ease of use, and styling. Following closely in the washer rankings with a score of 829 was Samsung, which performed consistently well across all factors. Sears’ Kenmore Elite brand ranked third with a score of 819, performing well in the ease of use and features factors.

Samsung scored highest in customer satisfaction with clothes dryers (833), performing particularly well in the performance and warranty factors. LG followed Samsung in the rankings with a score of 829, scoring high in ease of use, styling and feel, and features. Kenmore Elite followed with a score of 815.

The study found that while effective cleaning or drying performance is the most important driver of overall satisfaction, energy efficiency is also critical to the majority of consumers (see story above). Laundry appliance owners also cited capacity and price as the two most important considerations in selecting a washer or dryer, J.D. Power reported.

GE to Launch New Line of Smart Appliances

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In the first Quarter of 2009, GE will introduce a suite of ”smart” appliances.  Energy Manage-ment Enabled Appliances. These GE appliances will be enabled to receive a signal from their local utility. The appliances will receive the control message and react based on the appliance internal programming. It requires no consumer interaction.

”Now that ENERGY STAR® appliances are recognized by 75% of American consumers, the next step is to reshape when energy is being used,” said Kevin Nolan, Vice President Technology for GE Consumer & Industrial. ”Peak hour energy demand is growing faster than total energy demand. It is imperative that we begin to shift some of the energy load from peak hours to other parts of the day – – helping to avoid the need to build new power plants to meet the demand,” he explained.

For example, the automatic defrost feature on GE refrigerators is initiated by the internal electronics based on the number of refrigerator door openings and other input signals. If the refrigerator can delay the defrost cycle from occurring during peak energy usage hours, consumers will save money by paying for the same amount of energy later in the day when the rates are lower.

In addition to ”smart” refrigerators, GE will enable ranges, laundry pairs, dishwashers and microwave ovens to receive and respond to communications from the utility company. Consumers will be notified of a rate change or of critical peak pricing by the display on their appliances letting them know when higher rates are in effect. Appliances will be programmed to avoid energy usage during that time but consumers may choose to override the program – giving them ultimate control.

Compact Electric Grill

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Now those of you living in high-rise condominiums can grill without worries. Fuego has launched the industry’s first outdoor, electric plug-in grill with an island configuration. Now you can entertain outdoors on the terrace or roof garden without the hazard of an open flame.

The Fuego 02 Electric features a powerful coil heating element with a reflector plate that reflects heat back to the grilling surface.

Features Include:
Slate and teak countertops with hidden storage
Cast iron, enamel coated grill grate
1,650 watts
Fully retractable weather lid
Built-in wheels for easy mobility

“The Fuego 02 Electric provides an alternative for those eager to entertain in style but are limited by space and safety regulations,”said Alex Siow, CEO of Fuego North America.

Avoid a Service Call – Troubling Shooting the Freezer

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We’ve just taken delivery here of a new Frigidaire Gallery upright freezer which we plan to review for you in depth. While sorting through all the paperwork that comes with a new appliance, I found a handy tip sheet that Frigidaire includes to help you prevent the need for a service call. Some of the tips may seem obvious, but hey, if it’s one that might have been forgotten, I want to be reminded of it.

To be certain your appliance is running properly:

The outside walls of the appliance should be warm. They can be up to 30 degrees warmer than room temperature.

You should be able to hear the compressor running ( as long as the surrounding noise level is low).

Check to see that the appliance is leveled and installed properly.

  • Be sure the wood shipping base is removed
  • Level the appliance from side to side
  • Tilt it slightly backward to insure proper door seal
  • Allow enough air space around the appliance and avoid high temperature locations.
  • Do not store items on top of or close to the appliance

The appliance must be plugged into a proper circuit.

  • It should not be plugged into a cicuit that is protected by a ground fault interrupt. If it is tripped, it will disconnect power to the appliance.
  • Use a properly grounded three prong outlet.
  • If you are unsure about the outlet, have it checked by an electrician.

So go check your fridge, see if it’s warm and has enough air space, then come back and see what we have to say about the Frigidaire freezer.