September 21, 2014

Sears Dishwasher Rebate Hard to Get

On Black Friday, Sears offered free installation on select Kenmore dishwashers in the form of a rebate coupon. The coupon is pretty simple to understand as far as these things go–buy one of the listed models, and Sears will pay for the installation. According to William, however, the listed model that he wanted remained out of stock only for the duration of the coupon. When he asked Sears to honor it the next day, they agreed to–but then after he bought the dishwasher they told him he had broken a nonexistent rule and therefore had voided the coupon.

Here’s William’s story as found on consumerist.com:

“Over the Black Friday to Cyber Monday period, I attempted to purchase a dishwasher from Sears.com that had been heavily discounted and included a free installation coupon. Checking the Sears.com website I found it curious that from the time Black Friday had begun, to the sunset of the coupon, the dishwasher (Kenmore Elite #1318) seemed to be out of stock around the country (I checked multiple zip codes).
Perhaps most interesting was that when I stopped by a Sears store and inquired about the availability of the dishwasher, they too were very surprised to find that the item was out of stock around the country. Of course, as soon as the coupon expired, the item was suddenly back in stock on both Sears website, and in the store.

Armed with this rather curious information, I contacted Sears.com and asked them to explain the coincidence, or perhaps to offer to honor the now expired coupon. They came back to me and told me that they would honor the coupon and that all I would need is to send them an order number as soon as I purchased the dishwasher. Given the tough economy and the helpful service I received at the Sears store just days earlier, I decided to try and purchase the dishwasher through the store and thus give them a bit of business. Following my purchase, I obtained a “sales check number” and contacted Sears.com thinking that this would suffice to receive the rebate. Sears.com came back to me and told me that the number was not in their system, and that I should check again with the store. I contacted the store and asked them if the order had been processed… they informed me it had, so I went back to Sears.com.

During my conversation with their representative, I was informed that Sears.com could not honor their commitment as I had purchased the item in a store as opposed to the website. I informed the representative that there was no requirement in either the original coupon or in the emails that they had sent to me. They informed me that there was nothing that they could do.

Thankfully, the store that I purchased the dishwasher from has decided to waive my installation charges. However, I don’t see why they have to foot the bill when this is a Sears.com problem.”

You can view the coupon here.

Jenn-Air to Move to Sears From Lowes and Home Depot

According to an article at Remodel.net, Sears will become the sole national retailer of Jenn-Air appliances after the new year, supplanting existing distribution deals between the super-premium Whirlpool brand and Lowe’s and The Home Depot.

Sears, the nation’s No. 1 appliance retailer, said it will introduce 17 Jenn-Air refrigerators, dishwashers and cooking products by mid-month at 255 of its largest stores. Jenn-Air will continue to be available to independent dealers and regional chains.

This presents Sears with a prestige kitchen collection just as consumers begin planning their holiday entertaining.

Price points for the luxury line run as high as nearly $10,000 for some built-in refrigerator models.

Sears has recently beefed up its high-margin premium portfolio with the addition of Bosch appliances and the expansion of its private-label Kenmore Elite collection.

“Sears continues to listen to our customers who have voiced their desire for a super-premium line,” said Sears’ home appliances president Doug Moore. “Our relationship with Jenn-Air to carry its luxury line of kitchen appliances is another great example of how we continue to enhance our brand offerings.”

Sears Oasis and Oasis HE Upgrade

Well, it appears that Sears has heard the many complaints about it’s Oasis washer and has finally responded.  If you have had F1 error codes,  Sears is offering owners of affected models an electronic control board upgrade at no cost.

Sears is sending letters to owners of Oasis washers notifying them of the free upgrade.  The letter qualifies the offer by noting that the owner must respond within ninety days of receiving the letter.

According to Sears, “Those units that qualify for the upgraded electronic control board have serial numbers inthe range where the first four characters of the serial number begin with CS48 through CS53 orCT01 through CT49.”  If you have an Oasis or Oasis HE washer that does not have a serial number in that range, your washer already has the new board.  The model and serial number are located on a label just below the bottom of the drawer opening.

You can call Sears at (800) 847-9063 between 8:00am and 8:00pm  Central Standard Time Monday through Saturday.  Be sure to have your model ad serial number ready.

If your model is on the list, you will be scheduled for a free in-home installation of the new board.

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Fisher & Paykel Struggling – Whirlpool Not Buying, But Sears is Selling

Appliance manufacturer Fisher & Paykel’s debt is predicted to rise to next month as a result of the depreciating New Zealand dollar and a drop in sales. Its profits were expected to drop up to fifty-four percent.

The New Zealand company told investors in February that it was in talks with a number of parties in a bid to raise capital to help with debt levels, Whirlpool was thought to be one of the contenders.

David Graham, Whirlpool general manager of marketing for Australia and New Zealand, told the New Zealand Herald his company would not be the white knight. “At this juncture we are not seeking to acquire Fisher & Paykel New Zealand,” he said.

Commentators said there was only a small chance Fisher & Paykel would find a cornerstone investor to help take on more than $500m in debt when many companies were struggling themselves.

A Government bailout was unlikely and a capital raising from shareholders was the only real option for Fisher & Paykel, they said.

At the same time, Fisher & Paykel Appliances will launch a new brand of home appliances at Sears outlet stores beginning in April. The new Elba by Fisher & Paykel brand will be manufactured in Fisher & Paykel’s North American facilities.

Commenting on the new brand launch in the U.S., Mike Goadby, North American president for Fisher & Paykel Appliances, said, “The company is adapting a strategy it employed in the New Zealand market for the past 12 months with promising results. Fisher & Paykel’s decision to extend its brand is necessary to continue to promote company growth.”

Bosch Refrigerators Now at Sears

If you’ve always wanted to own a Bosch refrigerator but don’t have a Bosch reseller in your town, Sears may be able to help you out. Many Sears stores have been carrying some Bosch appliances. Now consumers can view a complete kitchen suite of Bosch appliances at Sears.

ENERGY STAR®-qualified Linea joins other eco- friendly Bosch appliances available at Sears, including dishwashers, laundry, wall ovens, cooktops, ventilation and ranges.

About Linea Refrigeration

Linea brings a perfectly flush, built-in look to the full-line Bosch kitchen, making it ideal for new kitchens, or as a stylish replacement for high energy-consuming refrigerators.

Convenience:

– Height-adjustable EasyLift(TM) door bin and shelves provide an easy way to accommodate over-size food items without having to unload and reload the contents of the fridge.

– Detachable CoolPaks(TM), perfect for portable coolers, free up valuable space in the freezer.

– Linea’s unique LED lighting solution, CoolGlow(TM), brightly illuminates the entire refrigerator and freezer, ensuring no food gets overlooked or forgotten.

– The exterior ice/water dispenser is integrated flush and frameless to accommodate tall glasses and pitchers to fill with crystal-clear, filtered water, ice cubes and crushed ice.

– Exterior touch controls enable all refrigerator and freezer functions to be controlled without opening the doors. This improves food preservation and reduces energy consumption.

– Sabbath mode helps families honor this religious observance by turning off interior lighting and acoustic signals while temporarily locking the display panel buttons.

Performance:

– Linea’s Dual Evaporator System keeps the air-flow and aromas separate between the fridge and the freezer while an AirFresh carbon filter further reduces unwanted odors.

– AntiBacterial wall linings provide a hygienic atmosphere.

– The FreshProtect(TM)Box temperature controlled drawer provides three precise optimized storage settings for fish and meat, dairy and produce.

– SuperCool and SuperFreezer modes protect all the food in the fridge when freshly-prepared foods are introduced.

Efficiency:

– Linea is ENERGY STAR-qualified, the industry standard in environmental responsibility.

– Linea’s Eco and Vacation cooling modes help reduce energy costs compared to continual operation in standard mode.

Design:

– The long door with hidden hinges provides a seamless built-in look.

– All metal handles, high end glass shelves, and metal look trims give a premium appearance.

– A hide-away water filter is stowed away in an easy access compartment in the interior ceiling. This unique space solution maximizes storage capacity.

Models:
– 800 Series available in Stainless Steel
– 500 Series available in Stainless Steel, High Gloss Black and White
– 300 Series available in Stainless Steel
– Suggested MSRP $2,299-$3149, but customers should check their local Sears store or sears.com for sale pricing.

Kenmore Brings Microban Antimicrobial Technology to Refrigeration

Kenmore unveiled the addition of crisper drawers with Microban antimicrobial product protection in new Kenmore refrigerators. Featuring Microban antimicrobial technology, the new crisper drawer will remain fresh longer between cleanings. In new Kenmore refrigeration models, the crisper drawer is infused with Microban antimicrobial protection to continuously inhibit the growth of stain and odor causing bacteria. The technology is available in more than 750 products worldwide.

While the Microban antimicrobial feature is not a replacement for regular cleanings, it ensures the surface of the crisper bin doesn’t harbor stain and odor causing bacteria between cleanings. The protection lasts the lifetime of the refrigerator and does not wash or wear away over time.

Kenmore refrigerators with Microban antimicrobial technology will be available exclusively at Sears stores nationwide in April 2008. They are offered in white, stainless steel, biscuit, satina, and black. Prices range from $1,099 to $1,399, depending on color and model.