Well, it appears that Sears has heard the many complaints about it’s Oasis washer and has finally responded. If you have had F1 error codes, Sears is offering owners of affected models an electronic control board upgrade at no cost.
Sears is sending letters to owners of Oasis washers notifying them of the free upgrade. The letter qualifies the offer by noting that the owner must respond within ninety days of receiving the letter.
According to Sears, “Those units that qualify for the upgraded electronic control board have serial numbers inthe range where the first four characters of the serial number begin with CS48 through CS53 orCT01 through CT49.” If you have an Oasis or Oasis HE washer that does not have a serial number in that range, your washer already has the new board. The model and serial number are located on a label just below the bottom of the drawer opening.
You can call Sears at (800) 847-9063 between 8:00am and 8:00pm Central Standard Time Monday through Saturday. Be sure to have your model ad serial number ready.
If your model is on the list, you will be scheduled for a free in-home installation of the new board.
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So, does anyone know what the real problem is? Has anyone taken the time (Sears) to actually figure out what happens and why? (Sears) The so-called “upgrade” isn’t any better than the one being replaced, and now the assembly is on back-order and no one seems to know when they’ll be in stock again. Someone (Sears) needs to either find the actual problem or force the hand of the manufacturer… NOT Sears. This is a Whirlpool machine, and what’s interesting is that Whirlpool has taken care to take care of their own customers, while Sears has chosen to ignore theirs. C’mon Sears, what’s up with that??
We bought the washer/dryer set in ’07. Haven’t had any problems with it until about 4-5 months ago when we started getting the UL code around the last 6-7 mins of the cycle. At first it was sporadic but now a load takes 2 days to do. 2 DAYS?? I get so excited when that little green “clothes clean” light is on I feel like I’m starting to lose my mind….We have 2 kids and I certainly don’t have time to be babysitting the washer which is what we have to do. Last weekend I got to spend 3 hrs at the laundrymat doing laundry because I can’t use my washer now. I found a 1800# on another complants website and to my surprise, our washer IS under recall. Still not sure why I was never notified by Kenmore/Sears about the recall which we’ve owned since 07 but ok…to add to it, from all the shaking and banging around this thing has done the lid lock broke. Great…..with all the complaints I’ve been reading about these machines it looks like we spent $2000 on garage decorations. They sent me an upgraded control panel free of charge, which we got yesterday and a service tech will be out next Saturday to replace it and that should solve the problem. Let’s hope so….if not I have a feeling there will be a sledgehammer thrown through the glass top of my washer.
We’d been having trouble with the washer continuously stopping with UL (unlevel) on the display. It grew worse with time. The washer literally wore a line on the wall beside it from the daily excursions it would take during a wash cycle.
Finally, out of frustration I searched the net and came upon these similar horror stories. I called Sears and they stated the unit was under recall for the module, even though the serial number list on another complaint thread didn’t include it.
The part was mailed to us in advance of the tech’s arrival.
He replaced the module, as well as all four suspension rods/springs for the tub.
He presented a bill for the suspension and the labor for the module.
I asked why he was charging labor for the recall item. He called his office and was allowed to subtract the labor and only charge for the suspension.
I made him wait as I ran a load of towels in rinse/spin.
Previously it could not run more than two towels without a “UL” shutdown. This time it ran eight without problem.
Although we bought the washer/dryer as new, and had never moved after the sale in ’07, Sears never contacted up about the recall.
I hope the fix holds for awhile.
My sincere Thanks to others here for documenting there stories.
Bought it for $900.00 + Tax-Paid $700.00 in Warranty for five years-broke down every year-Now it is at the end of the road. Replaced with a cheap washer and finally have clean clothes!!!!
Worst product I’ve ever bought-Thanks Sears!
I have a kenmore oasis HE top loading washer and the matching dryer. Mod number CU0370628 and have been experiencing all the same problems as so many before me. The control board continues to fail. It flashes the F2 code. I have been told by every office and number I call that my machine is not under recall nor are any parts. I have spent three weeks trying to get this replaced as I feel it is not on my dime to fix a problem that so many others have. Sears has given me the run around and thier solution center is no better. They offered me 10% off a new machine…and new machines start at around 750.00. Never buy this equiptment from sears.
purchased Oasis washer in 2006, Sears has advised my model 2708 serial CT48 is not under recall. I’ve had machine served four times. the basket in ’09; barrings; dispensers; error codes F1 and UL. I’ve gotten 2 warranties. It seems I need to keep renewing warranty because I have at least 2 majority issue per year. This is gangsta. I’m being forced to have a warranty because the product is inferior & costly parts. If there is a lawsuit going on I’m going to be apart of it. I’ve always relied on getting good products from sears
I just spent $79.95 on a “diagnostic” from the local repair shop. I purchased my Oasis washer in 2007 and the extended warranty. I have had a repair man here every year since purchasing this washer for UL, CPU board, agitator issues, and error code. My warranty ran out 10/2011 and I’m having the UL issue with wash “even when there is nothing in the washing machine”. The technician said the shaft has gotten bent from stress of the previous UL problems. Now it will cost me $200+ for the part, $100+ for the install, and the $79.95 I just spent for the diagnostic service call. I did not get any recall notice because they said it wasn’t in the recall list. I called the US Consumer Safety and Protection, they said they couldn’t help if it wasn’t causing a safety issue. I called the VA State Consumer Protection Office, they said to file a complaint and they would investigate and contact the company on my behalf. I’ve called Sears twice and they want me to spent $129+ for another “diagnostic” technician. I just want it replaced or the repair covered. It can’t run a load without needing manual intervention. And my husband has started taking the clothes to the laundry mat. I spent around $600 for the washer in 2007. I didn’t even know until today that Whirlpool makes these washers, I was told it was a Kenmore (Sears product). I wont buy another Sears applicance. I want to be included in any class action.
Model #110.27032603 Serial #CU3971134
I have the Kenmore Elite Oasis machine, and have the F50 error that everyone seems to have. Of course, my unit is CT40 and they say that the recall only covers up to CT35. I do not see how they can “cut off” the warranty for a problem that everyone has. How do they decide that ONLY the serial numbers CT35 and below get the new parts, and everyone else doesn’t. I used to love Sears and love Kenmore, but this piece of equipment is crap. My Kenmore dryer is 20 years old and have no issues. Thank God I did not purchase the matching dryer to this unit!!! And unfortunately, this has ruined me for Kenmore products. I understand it having problems, but stand behind your equipment.
I have been having the f1 code popp up. did some reasurch on the internet and found several complaints about this issue. found my serial number and called sears. Of course my model was not covered. Even though I had found other models with numbers higher than mine that had been repaired for free. I called in twice, second time I spoke with a so call superviser.
One rep told me that my model was covered untill march of this year, but had been taken off the list. That is when I asked for a supervisor. She told me that was not true and gave me another cock and bull story about why my sears oasis was not covered. She tried to give me whirlpools number stating that they were the manufacturer of the unit and maybe they could help me. I told her I don’t care who built it. IT HAS A THE NAME SEARS KENMORE ON IT. So sears should stand behind it. Long story short. I dont know where to go from hear. but I will never purchase ANYTHING from sears again. I advise anyone who reads this to do the same. If you want them to get the message. Hit them in the pocket book. Goodbye Sears.
So I have the F1 problem model is
CU3470195
sounds like I am screwed….
Well I guess not…
Called and they transferred me to the Kenmore repair. He said they would have to send a tech out. I said how much is that going to cost me…he says nothing. Repair guy came out the next day and just installed a new computer board…no cost.
I dont know about the F codes but we continually get foreign bodies in the tubing and my husband has just left the back of the washer off because he has to remove “things” (pennies, hair pins, etc) form this area at LEAST once a week!!! The washer does wonderfully washing our laundry but we have been through 3 yes 3 pumps due to cracks caused by these foreign bodies. We constantly check pockets but inadvertently things get misses and my husband is behind the washer once again. Has anyone else had this ongoing issue???