• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar

Appliance. net

Appliance news, reviews, ratings, forums, reports and buyers guides.
Locate repairs and parts. for home and kitchen appliances.

  • About Appliance.Net
    • BestPrice Family
    • Contact
    • Become a Featured Dealer
    • Retailer & Repair Services Advertising
  • Shopping
  • Appliance Forum
  • Manufacturers
    • Manufacturers 800 Numbers
    • Aga
    • Bosch
    • Caldera
    • Dacor – The Life of the Kitchen
    • General Electric – GE
    • Jenn Air
    • Sears – Kenmore
    • Thermadore
  • Sections
    • Features
    • News
    • Recalls
    • Kitchen
      • Dishwasher
      • Ranges Ovens and Cooktops
      • Refrigerators and Freezers
      • Microwave Oven
    • Household
      • Consumer Electronics
      • Heating and Cooling
      • Vacuum Cleaners
    • Laundry
      • Washing Machine
      • Dryers
    • Safety
You are here: Home / Archives for Sears.com

Sears.com

Check Your Cart at Sears.com

January 3, 2012 By NightOwl

Is Sears.com tacking on added purchases without your consent? Automatically adding on a service package is up-selling and Sears.com may have been doing just that.

Edgar Dworsky, a nationally-respected consumer advocate and founder of the website ConsumerWorld.org, says he went on the site on Black Friday weekend looking for a refrigerator. He found a model he liked, put it in his cart and noticed that a five-year service contract for $469 had been added without his consent.

Dworsky points out that the charge for the service plan is easily removed from the cart if the customer spots it. If not, they could overpay from $110 to $550.

“How many shoppers have in their mind, ‘Oh, I’d better check the cart just to make sure they haven’t slipped something in there that I didn’t order?'”

Dworsky shopped for various appliances on Sears.com and he says the same thing happened every time: an expensive five-year extended warranty turned up in the shopping cart.

After Mr. Dworsky contacted Larry Costello, Sears’ public relations director, who says the company has received “very little negative customer feedback” about its up-sell policy,the company says it will change the way its website operates. Sears will now make their extended warranties an optional add-on, just as other major appliance sellers do.

Filed Under: Dishwasher, Features, Gas Range, Kitchen, Laundry, Microwave Oven, News, Oven, Ranges Ovens and Cooktops, Refrigerators and Freezers, Shopping, Washing Machine Tagged With: appliance buying, appliance contracts, buying a dishwasher, buying an appliance, new appliances, refrigerators, sears appliances, Sears.com, seras, service contracts

Sears Dishwasher Rebate Hard to Get

December 16, 2009 By NightOwl

On Black Friday, Sears offered free installation on select Kenmore dishwashers in the form of a rebate coupon. The coupon is pretty simple to understand as far as these things go–buy one of the listed models, and Sears will pay for the installation. According to William, however, the listed model that he wanted remained out of stock only for the duration of the coupon. When he asked Sears to honor it the next day, they agreed to–but then after he bought the dishwasher they told him he had broken a nonexistent rule and therefore had voided the coupon.

Here’s William’s story as found on consumerist.com:

“Over the Black Friday to Cyber Monday period, I attempted to purchase a dishwasher from Sears.com that had been heavily discounted and included a free installation coupon. Checking the Sears.com website I found it curious that from the time Black Friday had begun, to the sunset of the coupon, the dishwasher (Kenmore Elite #1318) seemed to be out of stock around the country (I checked multiple zip codes).
Perhaps most interesting was that when I stopped by a Sears store and inquired about the availability of the dishwasher, they too were very surprised to find that the item was out of stock around the country. Of course, as soon as the coupon expired, the item was suddenly back in stock on both Sears website, and in the store.

Armed with this rather curious information, I contacted Sears.com and asked them to explain the coincidence, or perhaps to offer to honor the now expired coupon. They came back to me and told me that they would honor the coupon and that all I would need is to send them an order number as soon as I purchased the dishwasher. Given the tough economy and the helpful service I received at the Sears store just days earlier, I decided to try and purchase the dishwasher through the store and thus give them a bit of business. Following my purchase, I obtained a “sales check number” and contacted Sears.com thinking that this would suffice to receive the rebate. Sears.com came back to me and told me that the number was not in their system, and that I should check again with the store. I contacted the store and asked them if the order had been processed… they informed me it had, so I went back to Sears.com.

During my conversation with their representative, I was informed that Sears.com could not honor their commitment as I had purchased the item in a store as opposed to the website. I informed the representative that there was no requirement in either the original coupon or in the emails that they had sent to me. They informed me that there was nothing that they could do.

Thankfully, the store that I purchased the dishwasher from has decided to waive my installation charges. However, I don’t see why they have to foot the bill when this is a Sears.com problem.”

You can view the coupon here.

Filed Under: Dishwasher, Features, Kitchen, News Tagged With: Dishwasher, dishwasher installation, free installation, free installation problem, installation, Sears, Sears dishwasher, Sears free installation, Sears.com

Primary Sidebar

[footer_backtotop]

© 2006-2019 Appliance.net · Log in