September 23, 2014

Check Your Cart at Sears.com

Is Sears.com tacking on added purchases without your consent? Automatically adding on a service package is up-selling and Sears.com may have been doing just that.

Edgar Dworsky, a nationally-respected consumer advocate and founder of the website ConsumerWorld.org, says he went on the site on Black Friday weekend looking for a refrigerator. He found a model he liked, put it in his cart and noticed that a five-year service contract for $469 had been added without his consent.

Dworsky points out that the charge for the service plan is easily removed from the cart if the customer spots it. If not, they could overpay from $110 to $550.

“How many shoppers have in their mind, ‘Oh, I’d better check the cart just to make sure they haven’t slipped something in there that I didn’t order?’”

Dworsky shopped for various appliances on Sears.com and he says the same thing happened every time: an expensive five-year extended warranty turned up in the shopping cart.

After Mr. Dworsky contacted Larry Costello, Sears’ public relations director, who says the company has received “very little negative customer feedback” about its up-sell policy,the company says it will change the way its website operates. Sears will now make their extended warranties an optional add-on, just as other major appliance sellers do.

Comments

  1. Want your best laundry RUINED for life, and a home now stinking with a nauseating stagnant crap water sewer SMELL? If so then the Samsung front-”LOAD” steam washer is the one for you!

    Not to mention making a complete FOOL out of you to believe their GIMMICK demo Video about FOAM, on top of being RIPPED OFF for about 1900.00 on such their SCAM!

    Quick to TAKE your hard EARNED surveil money, you are now treated like “You don’t know WHAT you are complaining about,AND shunned for any PAID FOR REPLACEMENT OR REPAIRS!!
    After a 2 HOUR slow POKE cycle, you pull out half DRY dirty clothes that has the CAT hairs, and diarrhea (feces) STILL stuck on the ONE small cat bed that went through the cycle!!! not to MENTION the tiny DRY clumping Cat litter rolling off on you as you UNFOLD the SINGLE item that never was opened up by this WEAK washer (by FAILURE to have decent PADDLES/Aggitators to turn laundry inside the wash!!!..mainly because they IMAGINE that washing an item clean is what you’ll GET when they CON you into believing that them using NO WATER has this MAGIC ability to WASH AWAY DEBRE/HAIRS/CRAP/DIRT/GERMS/AND STINCH “ALL BY ITSELF!!”

    SO THE VIDEO IN THE STORES THAT SELL THIS PILE OF JUNK, IS A COMPLETE CON-ARTIST’S SCAM. IT JUST DOES HAPPEN!

    NOW AFTER WASTING 10 HOURS RE-TRYING THE 3 SMALL LOADS(WASTING OUR TIME, SOAPS, WATER/& ENERGIES!) I HAD (OF COURSE WASHING THE CAT BED SEPARATE FROM OUR CLOTHING AND BEDDING) ***>>WELL “NOW” THIS WASHER HAS SPREAD MILLIONS OF CAT HAIRS THAT CAN’T BE BRUSHED OFF ON TO ALL OUR GOOD CLOTHING ,TOWELS AND BEDDING: AND THESE HAIRS THAT ” WERE NOT THERE” AT ALL BEFORE BEING PLACED IN THIS “WASHER” ( AKA SHOULD BE RE-NAMED “THE FILTH MAKER”) THESE HAIRS ARE NOW WELL WEAVED THROUGHOUT ALL OUR GOOD FIBERS, WHICH COULD TAKE UP TO 5 HOURS PER ITEM TO CAREFULLY PICKED OUT WITH TWEEZERS! ALSO RISKING YANKING OUT THE GOOD FIBER INTEGRITY OF OUR BELONGINGS!!

    SHAME ON THESE PEOPLE THAT ARE SCAMMER LIARS! TEN HOURS LATER OF WASHING THE SAME 3 SMALL LOADS OF STINY LAUNDRY THAT THIS MACHINE CLEAR “SET IN STAINS FORVER!!!!” THE NLY WAY I WOULD NOW USE ANY OF OUR STINKY LAUNDRY WAS BY ME PERSONALLY RESORTING TO MANY LABOROUS TRIPS ( TO DUMP ABOUT 2 GALLONS OF HOT SOAPY WATER INTO THE FRONT LOAD DOOR.)..TO ACTUALLY SEE (FOR ONCE) ANY FOAMING SOAP AT ALL TOUCH OUR CLOTHES!

    BUT EVEN WITH ME PERSONALLY GETTING THE ITEMS TO ACTUALLY”GET WET”, THE CLOTHES STILL CAME OUT SMELLING ONLY A LITTLE BIT LESS STINKY, AND THAT WAS AFTER BEING TOLD TO PUT 1/2 CUOP OF WHITE VINEGAR INTO THE LAUNDRY SOFTENER TRAY!

    NOW OUR LAUNDRY LOOKS OLD WORN OUT -WRINKLED AND FOUL SMELLING! AND IT IS COMPLETELY HUMILIATING TO NOW WATCH PEOPLE STARE AT OUR CLOTHING COVERED WITH ANIAML HAIRS HEAD TO TOE!
    ***>> NOW WE LOOK LIKE HOMELESS PEOPLE WHO HAVE FOUND SOME OLD ABANDONED DIRTY DOG HOUSE TO LIVE IN!!!= CLOTHES SO HAIRY AND WRINKLED AND STAINS NOW MADE PERMANENT!!!

    YES FOR ALL WHO WANT TO JOIN ME ON A CALL ACTION LAWSUIT RE: THIS JOKE OF A WASHER, PLEASE GIVE ME YOUR INFO AT SEEKCHRIST2LIVE@GMAIL.COM A.S.A.P. AS THIS HAS ALSO CAUSED ” ELDERLY ABUSE & ILLNESS” AND A HOME WE WOULD NOT DARE NOW BRING GUESTS OVER FOR A VISIT AS THIS “SMELL” REAKS THROUGHOUT OUR HOME NOW!
    AN “NO”, WE DO NOT HAVE ANY ANIMALS LIVING INSIDE OUR HOME TO EVER GET HAIRS ON US OR ANYTHING. THIS IS A RESCUE, AND THE “ENCLOUSURES ARE ALL OUTSIDE AND IN A SEPARATE HOME BUILT ESPECIALLY FOR THEM!

    AS GOD IS MY WITNESS,
    CAROL DECELLES