November 18, 2017

Archives for January 2012

Jenn – Air’s “Designer Dialog”

Jenn-Air is offering those planning or considering a kitchen remodel a fresh way to get professional advice and answers to their kitchen design questions. Designer Dialog, a newly-launched discussion tab on the Jenn-Air Facebook Brand Page, allows visitors to tap the expertise of a rotating lineup of  kitchen designers recruited from throughout the country.

“Input from a professional kitchen designer can make the difference between a good and a great kitchen,” notes Juliet Johnson , Senior Manager of brand experience for Jenn-Air. “Beyond offering stylish, high performance appliances, we see providing access to design expertise as another way to help make great kitchens possible.”

Professionals moderating Designer Dialog discussions are members of the Jenn-Air Design Advisory Council, a group that meets regularly to share insights on industry trends and product design.  East Coast designer, Morton Block , and , Juditch A. Neary from the West Coast are the first two moderators sharing input on the page. Morton Block is a Certified Master Kitchen and Bath Designer (CMKBD), holds professional status in the International Interior Design Association (IIDA) and is a Certified Aging In Place Specialist (CAPS). Judith A. Neary is a Certified Master Kitchen and Bath Designer (CMKBD).

“This is a forum that lets consumers ask seasoned professionals their design questions and get different perspectives from designers with diverse experience,” says Neary. “Anyone embarking on a design project will appreciate this resource and should take advantage of it.”

Block recommends that prior to beginning a kitchen redesign the first step should be conducting research to understand the extent of the project and the costs involved with what you want to achieve.

“Many consumers today begin a kitchen research project by doing online research,” notes Block. “When new appliances are part of that plan, the Jenn-Air Designer Dialog provides an excellent opportunity for individuals to tap into the knowledge of veteran design professionals and obtain  advice to ensure a successful project is achieved.”

In addition to being on hand to answer specific questions, moderators will share ideas and insights on a new design topic each month. To join the conversation, click the Designer Dialog tab on the Jenn-Air Facebook Brand Page.

 

Recall: Kaz USA Recalls Honeywell Portable Electric Heaters Due to Burn Hazard

Name of Product: Honeywell Surround Select Portable Electric Heaters

Units: About 19,000

Distributor: Kaz USA Inc., of Southborough, Mass.

Manufacturer: Ningbo SMAL Electrics Co. Ltd., of China

Hazard: The heater’s internal housing, including the fan, heating element and circuitry, can detach, posing a burn hazard to consumers.

Incidents/Injuries: None reported

Description: This recall includes Honeywell Surround Select Series portable electric heaters with model numbers HZ-420, HZ-430, and HZ-440 and five-digit date codes that have 11 as the last two digits. The heaters are black or white cylinders with a handle on top. The model number is stamped into the plastic on the bottom of the heater. The date code is located on the metal prongs of the heater’s electrical plug. “Honeywell” and “Surround Heat” are printed on the front of the heaters. This heater was distributed by Kaz USA under license from Honeywell.

Sold at: Best Buy, Meijer and Walmart stores nationwide from July 2011 through December 2011 for between $50 and $70.

Manufactured in: China

Remedy: Consumers should immediately unplug and stop using the heaters and contact Kaz for a full refund.

Consumer Contact: For additional information, contact Kaz at (800) 370-8137 from 8:30 a.m. to 5 p.m. ET Monday through Friday, or visit the firm’s website at www.kaz.com/recall

The U.S. Consumer Product Safety Commission (CPSC) is still interested in receiving incident or injury reports that are either directly related to this product recall or involve a different hazard with the same product. Please tell them about your experience with the product on www.saferproducts.gov

 

Check Your Cart at Sears.com

Is Sears.com tacking on added purchases without your consent? Automatically adding on a service package is up-selling and Sears.com may have been doing just that.

Edgar Dworsky, a nationally-respected consumer advocate and founder of the website ConsumerWorld.org, says he went on the site on Black Friday weekend looking for a refrigerator. He found a model he liked, put it in his cart and noticed that a five-year service contract for $469 had been added without his consent.

Dworsky points out that the charge for the service plan is easily removed from the cart if the customer spots it. If not, they could overpay from $110 to $550.

“How many shoppers have in their mind, ‘Oh, I’d better check the cart just to make sure they haven’t slipped something in there that I didn’t order?'”

Dworsky shopped for various appliances on Sears.com and he says the same thing happened every time: an expensive five-year extended warranty turned up in the shopping cart.

After Mr. Dworsky contacted Larry Costello, Sears’ public relations director, who says the company has received “very little negative customer feedback” about its up-sell policy,the company says it will change the way its website operates. Sears will now make their extended warranties an optional add-on, just as other major appliance sellers do.