October 23, 2014

LG to Compensate Customers of French Door Refrigerator

Earlier this month we wrote here about LG’s french door refrigerators losing their EnergyStar rating.  Now, in agreement with the United States Department of Energy (DOE), LG will also compensate owners, modify unsold inventory and remove five current models from the Energy Star program.

LG Electronics has offered to make in-home modifications on French door refrigerator models that were improperly certified as Energy Star compliant.

Under terms of an agreement with the United States Department of Energy (DOE), LG will also compensate owners, modify unsold inventory and remove five current models from the Energy Star program.

Affected models include 10 LG-branded SKUs and 12 Kenmore-branded Trio units designed and manufactured by LG and sold by Sears.

Current LG models include the LFX23961, LFX25971, LFX21971, LMX25981 and LMX21981, all with in-the-door ice and water dispensers.

Five discontinued models include the LFX25950, LFX25960, LFX21960, LFX25980 and LFX21980.

The affected Kenmore units have in-the-door ice and water dispensers and model numbers beginning with 795.

Under terms of its agreement with DOE, LG will offer to modify consumers’ refrigerators at the company’s own expense. The modification, which involves replacing the ice maker’s circuit board and reprogramming the fridge, will make the units more energy efficient but not Energy Star compliant.

LG will also provide consumers with a one-time cash payment covering the difference between the energy rating listed on the original EnergyGuide label and the restated energy rating, plus annual payments for future incremental energy usage for the expected useful life of the appliance, up to 14 years.

LG said it will attempt to contact all previous purchasers of the affected units, and has established a special hotline — (888) 848-1266 — and Web site (www.lgrefrigeratoroffer.com).

The company is also modifying all unsold inventory, changing all labeling and marketing material to reflect the new energy ratings, and will introduce redesigned, Energy Star-rated ice-and-water dispensing French door refrigerators early next year.

LG French Door Refrigerator No Longer EnergyStar Rated

From PRNewswire: In coordination with the U.S. Department of Energy (DOE), LG Electronics USA Inc. has revised the energy ratings on five current refrigerator models.

Refrigerator testing rules used by DOE have been in place since 1979. In light of different applications of these rules in the appliance industry to today’s advanced products, LG has proactively worked with the DOE concerning the test standards.
Based on guidance from the DOE about its interpretation of the testing rules, the energy rating has been changed for five current LG “French Door” models with ice and water dispensers in the door: LFX23961, LFX25971, LFX21971, LMX25981 and LMX21981. For these models, LG is voluntarily suspending its participation in the Energy Star program. Five discontinued LG models also are affected: LFX25950, LFX25960, LFX21960, LFX25980 and LFX21980.
LG Electronics USA’s agreement with the DOE includes a comprehensive program for consumers — an energy-saving modification to previously-purchased refrigerators and cash payments to consumers for incremental energy costs. A similar program will be implemented for comparable Kenmore-brand “TRIO” models designed and manufactured by LG Electronics. This only affects Kenmore French Door models with ice and water dispensing through the door having model numbers starting with 795.
For consumers who have already purchased these models, LG is offering a three-part program:
    1.  LG is offering to modify consumers' refrigerators to make them more
        energy efficient.  LG is making arrangements to visit consumers' homes
        to modify their refrigerator.  This will lower the energy consumption
        over the life of the product and is free of charge.

    2.  Consumers will receive a cash payment for past energy usage.  LG is
        providing a one-time cash payment to cover the difference between the
        new measured energy rating and the amount listed on the original
        EnergyGuide label at the time the product was purchased.

    3.  Consumers will receive cash payments for future energy usage. LG will
        provide a cash payment each year over the expected useful life of the
        product.  These payments will cover the difference between the new
        measured energy rating of the refrigerator with the energy-saving
        modification and the energy usage listed on the EnergyGuide label.
In cooperation with its retailers, LG will attempt to contact all previous purchasers of the affected units to arrange the in-home modification and the payments. Consumers who purchased the affected models can also register to participate in the program and get more information by mail or by calling a special hotline (1-888-848-1266) or online at http://www.LGrefrigeratoroffer.com.
LG Electronics is a long-time partner in the voluntary Energy Star program, and the vast majority of LG appliance products continue with their Energy Star ratings. The company plans to introduce redesigned, Energy Star-rated ice-and-water-dispensing French Door refrigerators in early 2009. In the meantime, steps have been taken to ensure that labeling and marketing materials will reflect the new energy consumption information for the affected models.