Parts/Repairs

Cleaning Your Water Heater and Some Tips

July 17, 2009 By NightOwl

Cleaning out the water heater might be some people’s idea of a fun day’s activity, but it sure isn’t mine. If you really plan to take this job on, please read on for what essortment.com has to say and be certain that your are ready for the task. Once you start, you’ve got to finish or you’ll be getting soapy water from your faucets for quite a while.

Mineral deposits in the tank, or problems caused by them, are the most common reasons to clean a tank. If you have a gas water heater the deposits form on the bottom of the tank and are usually stuck to the tank itself. Cleaning out the water heater will only remove a fraction of the deposits in there, if that’s what you are attempting to do. Electric water heaters collect any mineral deposits on the heating elements and they usually fall to the bottom of the tank over time. Some of the deposits from an electric tank will flush in the cleaning process; however, many are too large to flush through the drain valve.

If there are a lot of deposits in the tank, you might have to go through the cleaning process more than once to achieve the desired results. In water heaters that are over seven years old this process may cause the water heater to leak so much you will have to replace it, consider this before starting.

Cleaning the tank:

1. Turn the water heater off.

2. Turn the cold water supply to the water heater off.

3. Hook a high quality garden hose to the drain valve.

4. Place the other end of the hose where hot water will not cause damage. The hose should be as straight as possible and all turns should be gradual.

5. Open the drain valve.

6. Disconnect the cold water inlet pipe on the top of the water heater. This step will let air into the water heater so it will drain.

7. When the water heater is empty, close the drain.

8. Pour a gallon of acidic tub and tile cleaner into the coldwater inlet pipe one cup at a time. CLR works best and can usually be found in an economical gallon size. Pause a few seconds after each cup of cleaner is poured into the tank, failing to do so will cause the tank to spew cleaner all over you.

9. Three to five hours later drain the cleaner out of the tank. By this time the cleaner will have either dissolved all of the mineral deposits or have been neutralized. To check if the cleaner is still working, gather the open end of a small plastic bag tightly around the open coldwater inlet pipe. If the bag gradually inflates, the cleaner is still working. If the bag does not inflate, the cleaner has stopped working.

10. Reconnect the cold water inlet pipe and turn the supply back on.

11. Open the cold water inlet valve and let the water heater flush for several minutes.

12. Close the drain valve and open the hot water faucet nearest to the tank and let the water heater fill.

13. When water starts to come out of that faucet, reopen the drain and let the water heater continue to rinse.

14. When the water seems clean and is free of bubbles, close the drain. Open all the hot water faucets in the house to remove all air from the water heater and hot water pipes.

15. After all the air is out of the water heater, turn it back on.

You may get a slight amount of soapsuds from the hot water faucets for a day or two after cleaning your water heater. By this time, the cleaner is so diluted that there is no harm in the small amount remaining. After all of this you may still have problems with your water heater such as rumbling, which means there is sentiment left in the tank. As stated before, this whole process is quite complicated. If you’re still having troubles, it’s back to step one!

Now, if that seems like too much work, you might consider a chemical free cleaning. This cleaning is simpler. Follow steps 1-7 above to drain the water heater,then remove the drain plug.

Next, using a long narrow brush, go through the valve opening and scrub the bottom of the tank, side to side and front to back. The idea is to loosen all the rust calcium deposits and sediment you can. When you’ve finished scrubbing, reinstall the drain valve. Don’t forget to apply teflon tape or pipe dope to the threads so it won’t leak.

Attach a garden hose and open the drain valve. Turn on the water supply to your water heater. Let it run 15 to 20 seconds and turn it off. Let all the water drain out of the tank, add more water and drain again. Repeat this process until the water runs clear, that means your tank is clean.

Once your heater is clean, it’s time to consider prevention so you don’t have to go through this again. Every two to three months you should flush your water heater, as this is much less complicated than cleaning the tank. All you need to do is hook up a garden hose to the drain valve. The hose should be placed so it is as straight as possible with only the most gradual turns. Open the drain valve and let the water flush through the heater; the incoming water will agitate the deposits and some of it will flush out.

Also, installing a water softener is a good idea if you live in an area with hard water. A water softener will break down the minerals that accumulate and cause problems in your tank. Or, you can always replace your current water heater with a self-cleaning version made by State Industries. It’s costly, but may be worth it if you’re constantly battling with mineral deposits.

Repair or Replace? Be Careful What You Choose

June 24, 2009 By NightOwl

In the not so recent past, if a household appliance was in need of repair, technicians invoked the 50% rule – if a repair cost 50%or more than the cost of a new unit, buy the new one. But these days as the recession deepens, more homeowners and rethinking that advice.

Getting anything repaired, however, can be frustrating. To stay profitable, service companies book multiple appointments on the same day, forcing consumers to sit home and wait for hours. And because it would be impossible for technicians to drive around with every possible replacement part, some repairs require a followup visit that can be subject to the same inconveniences.

Typically manufacturers outsource warranty service to another company, which subcontracts the actual work to a third party. So after contacting the manufacturer, consumers frequently find themselves calling yet another number, and then later, after the service call has been arranged, communicating with a third party — who inevitably seems to have a different idea about when the work will be done and what the warranty covers.

Appliance-repair rage has also driven at least one person, a 42-year-old woman in northern England who says she endured six months of rescheduled appointments and other delays, to hold a repairman hostage until he fixed her washing machine. “I am not proud of what I did,” Tracey Fox told The Daily Telegraph in January, “but it was the only way I was going to get something done.”

After the nightmare comes the bill. Manufacturers intentionally charge a lot for replacement parts as a way of encouraging consumers to buy more products, said Ronald Sawyer, an appliance servicer in Cohoes, N.Y., and a founding member and executive director of the Professional Service Association, an appliance repair industry group. “When manufacturers came up with a machine that retails for $400, that price covers all parts,” he said. “But when it breaks down and you needed a new timer, the timer alone could cost $250. Manufacturers create the technology when they design new machines, they control the manufacturing process, they make the replacement parts, so we’re at the mercy of the manufacturers.”

The complexity of warranties makes matters worse. Years ago, most manufacturers gave warranties of at least two years. Now, however, warranties on most midrange appliances are just one year, say retailers and service providers. Boutique companies like Sub-Zero and Miele typically provide coverage for longer periods.

The best way to avoid the hassle of repair, according to numerous repairmen and Consumer Reports, is to buy the simplest possible appliance. “The more doo-dads, the more stuff you add to an appliance, the more likely it’s going to need a repair,” said Mark Kotkin of Consumer Reports National Research Center. Consumers would also be wise to recognize that the more sophisticated the equipment they purchase, the more complicated — and expensive — the repairs can be.

Still, few products will last as long as those made during the 1960s and 1970s. “The old Maytag washer your grandmother had, she bought that thing and used it for 35, 40 years,” Sawyer said. “It held up like nothing was ever going to go wrong with it. Today, you just don’t get that quality.”

You can read the whole story HERE

Washing Machine Shaking the House? This Might Help

May 27, 2009 By NightOwl

We have come across an intriguing product: Shake Away Plus, from Kellett Enterprizes. These pads claim to reduce the noise and vibrations that many front loading washing machines have. Some washers have even been known to “dance” across the laundry room.

Here is the Shakeaway claim:

Each pad measures 2-1/2” x 2-1/2” x 1” thick.

The four pads retail for just under $30.00 plus shipping.

Dishwasher Repairs – Joke-of-the-Day

April 20, 2009 By NightOwl

Jill’s dishwasher quit working so she called in a repairman.

Since she had to go to work the next day, she told the repairman,

‘I’ll leave the key under the mat. Fix the dishwasher, leave the bill on
the work top, and I’ll send you a cheque. Oh, by the way don’t worry about my dog
Spike. He won’t bother you.

But, whatever you do, do NOT, under ANY circumstances, talk to
my parrot!

I MUST STRESS TO YOU: DO NOT TALK TO MY PARROT!!!

When the repairman arrived at the apartment the following day, he discovered the biggest, meanest looking dog he has ever seen. But, just as she had said, the dog just lay there on the carpet watching the repairman go about his work.

The parrot, however, drove him nuts the whole time with his incessant yelling, cursing and name calling. Finally the repairman couldn’t contain himself any longer and yelled,

‘Shut up, you stupid, ugly bird!’

To which the parrot replied, ‘Get him,Spike!’

See – Men just don’t listen.*

Repairing a Whirlpool Washing Machine -Video

April 18, 2009 By Appliance

Sometimes the hardest part of repairing an appliance, is knowing how to get the machine apart so that you can get in and get to work. A professional has seen a washing machine disassembled enough times to know when to push and when to pull. Here’s a great little video with instructions on how to take apart a Whirlpool Washing Machine to make repairs yourself.

Sears Oasis and Oasis HE Upgrade

April 8, 2009 By NightOwl

Well, it appears that Sears has heard the many complaints about it’s Oasis washer and has finally responded. If you have had F1 error codes, Sears is offering owners of affected models an electronic control board upgrade at no cost.

Sears is sending letters to owners of Oasis washers notifying them of the free upgrade. The letter qualifies the offer by noting that the owner must respond within ninety days of receiving the letter.

According to Sears, “Those units that qualify for the upgraded electronic control board have serial numbers inthe range where the first four characters of the serial number begin with CS48 through CS53 orCT01 through CT49.” If you have an Oasis or Oasis HE washer that does not have a serial number in that range, your washer already has the new board. The model and serial number are located on a label just below the bottom of the drawer opening.

You can call Sears at (800) 847-9063 between 8:00am and 8:00pm Central Standard Time Monday through Saturday. Be sure to have your model ad serial number ready.

If your model is on the list, you will be scheduled for a free in-home installation of the new board.

Extend the Life of Your Appliances

January 19, 2009 By NightOwl

One of the easiest ways to extend the life of your appliance is with some preventative maintenance. Don’t spend your hard earned money on new appliances when applying some of these simple tips can keep your laundry, kitchen and small appliances running smoothly.

Washing machine – Make sure this is set up on an even flat surface. Unbalanced machines cause uneven distribution of wash loads and may cause the appliance to “walk” or move little by little, which can eventually damage the barrel.

Don’t load your wash to above the maximum capacity. Every six months, check the hose for leaks and kinks, and replace promptly if needed as cracked hoses waste water. Periodically clean the lint screen by turning it inside out and washing it with soap and warm water to eliminate buildups. Check the hose vent for clogs.

Refrigerator – After delivery of a new refrigerator, wait at least eight to 10 hours before plugging in. Let the Freon settle down first. If you live in areas where electricity fluctuates, protect your fridge with an auto-voltage regulator (AVR).

Twice a year, clean the condenser coils located either at the back (for older models) or the front (newer models have grills that cover the coils near the bottom) of your refrigerator.

When defrosting freezers, never scrape ice from the walls to avoid damaging the appliance. Merely it turn off and remove all the food. Clean the refrigerator’s interior while you’re at it. To check the gasket, close the door on a piece of paper and pull. If it easily slides out, it’s time to replace the seal.

Air conditioner – Always follow the rule of starting the unit in fan setting for a minimum of three minutes before turning it up to high-cool to avoid overworking the compressor. Sustain airflow by cleaning the filter monthly with soapy water and a soft toothbrush. Wipe the exterior with a damp cloth and remove all debris from the central air unit to maximize air current.

Electric fan – Once a week, remove and clean the blade and grills. If you are adept at dismantling things, you can remove the shaft and apply industrial grease/oil to postpone wear and tear of the bushing parts. Let the grease dry for about three hours before using the unit again so the oil won’t enter the motor.

Television and DVD player– Avoid placing the TV near a window where splashes of rain could damage the circuits. Wipe the exterior with a damp cloth. Clean DVD players using a commercial disk cleaner once a month and remember to wipe CDs thoroughly with a soft, non-abrasive cloth before playing. Take good care of the remote controls as well.

Microwave – Never put any metals inside and don’t let splattered food stay inside for long. Use only microwavable dishes for heating. Before cleaning, heat a cup of water with a teaspoon of baking soda in a bowl for three minutes. This makes it easy to wipe off all sticky food particles with a sponge or soft cloth right after. Don’t forget to clean the door gasket too.

Rice cooker – Dry the bottom of the pot before putting it over the hot plate every time you cook rice. Position the cooker on a flat, even surface. Clean up any overflow on the sides right after cooking.

Electric air pot – Always boil water at the correct water level. Avert or remove hard water deposits by pouring pure white vinegar just above the water stain. Boil in one cycle, leave overnight, then clean as usual. Remind members of the family to gently press on the controls so as not to damage the pads.

It may take some extra effort, but you’ll find the both savings and the piece of mind of knowing everything is running smoothly are worth it. You can read more here.

LG to Compensate Customers of French Door Refrigerator

December 17, 2008 By NightOwl

Earlier this month we wrote here about LG’s french door refrigerators losing their EnergyStar rating. Now, in agreement with the United States Department of Energy (DOE), LG will also compensate owners, modify unsold inventory and remove five current models from the Energy Star program.

LG Electronics has offered to make in-home modifications on French door refrigerator models that were improperly certified as Energy Star compliant.

Under terms of an agreement with the United States Department of Energy (DOE), LG will also compensate owners, modify unsold inventory and remove five current models from the Energy Star program.

Affected models include 10 LG-branded SKUs and 12 Kenmore-branded Trio units designed and manufactured by LG and sold by Sears.

Current LG models include the LFX23961, LFX25971, LFX21971, LMX25981 and LMX21981, all with in-the-door ice and water dispensers.

Five discontinued models include the LFX25950, LFX25960, LFX21960, LFX25980 and LFX21980.

The affected Kenmore units have in-the-door ice and water dispensers and model numbers beginning with 795.

Under terms of its agreement with DOE, LG will offer to modify consumers’ refrigerators at the company’s own expense. The modification, which involves replacing the ice maker’s circuit board and reprogramming the fridge, will make the units more energy efficient but not Energy Star compliant.

LG will also provide consumers with a one-time cash payment covering the difference between the energy rating listed on the original EnergyGuide label and the restated energy rating, plus annual payments for future incremental energy usage for the expected useful life of the appliance, up to 14 years.

LG said it will attempt to contact all previous purchasers of the affected units, and has established a special hotline — (888) 848-1266 — and Web site (www.lgrefrigeratoroffer.com).

The company is also modifying all unsold inventory, changing all labeling and marketing material to reflect the new energy ratings, and will introduce redesigned, Energy Star-rated ice-and-water dispensing French door refrigerators early next year.

Should You Fix the Old Appliance or Buy a New One?

November 7, 2008 By NightOwl

It’s a common question – when your appliance needs repairs is better to fix it or start looking for a new one? Often fixing the broken appliance can take days or even weeks if the parts are not available. A new one can often be purchased and installed within hours. But is buying a new appliance the right choice?

“We surveyed 13-thousand of our subscribers, covering more than 20-thousand broken products, and plenty of them had complaints about the repairs they got,” said Celia Kuperszmid-Lehrman from Consumer Reports.

The biggest problems were with electric cooktops and wall ovens.

“The parts were very difficult to find and the repairs often took two weeks or more to get done,” said Kupersmid-Lehrman.

When it comes to dryers, washers, and other larger appliances, the survey showed people have much better luck using an independent shop once the warranty is up, rather than a factory-authorized service center.

But Consumer Reports says sometimes an appliance just isn’t worth fixing.

“You should replace it if the repair is going to cost more than half the price of a new model.” said Kupersmid-Lehrman.

Additionally, Consumer Reports says that it is not necessary to buy an extended warranty, as the cost for repairs, if needed will likely be about the same as the cost of the warranty.

Sometimes You Really do Get Customer Service

July 4, 2008 By NightOwl

Here at Appliance.net we get a lot of comments (read: complaints). People want to vent their frustration about their broken dishwasher, inept repairman and customer service that isn’t. Our forums are great place to share what has worked for you and of course, what hasn’t. Sometimes we find a tip that just needs to be shared.

Customer Service representatives have a responsibility to both the customer and to their employer. They are the link between consumers and the manufacturers. Here’s a great story from a woman who called Kitchenaid’s customer service department regarding her stand mixer:

Hi, just thought I’d share my experience for the benefit of those who just ran into problems with their KA.

I had a KA Ultra Power, purchased about 15 years ago. Used it on and off through the years, but really cranked up use the last three months or so when I discovered bread baking. I prefer whole grain breads so have been experimenting with these heavy doughs. My machine started to smell funny about a month into my bread baking venture and has been sounding funny ever since.

Last weekend, I basically resigned myself to saying sayonara to an old friend. I called up KA because I wanted to see if it could be fixed first. I had planned on getting a Bosch, but the price tag just made me heartsick. I described to the rep how I had been using my machine. Even though my machine was 15 years old, the rep said that she was concerned about the smell my machine was emitting. She offered to replace the machine…granted with a refurbished one, but that’s better than having to buy a whole new one outright! She upgraded me to an Artisan level machine with a choice of colors.

Customer service, not always the oxymoron we might think it is.