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Rating the Latest Appliances – JD Powers Results

December 4, 2010 By NightOwl

The 2010 Laundry Appliance Satisfaction Study and 2010 Kitchen Appliance Satisfaction Study from J.D. Power and Associates found that awareness of Energy Star certified appliances has increased among U.S. owners of new appliances since 2009 and so has the percentage who purchased an Energy Star appliance.

According to appliancemagazine.com, 86% of 2010 dishwasher buyers reported buying an Energy Star certified appliance, for an increase of 5% from 2009 and a 9% increase from 2008.

Satisfaction with appliance performance is strongly influenced by the owner’s perception of the appliance’s water and/or energy efficiency, the study found. Customers who report that their appliance is Energy Star certified are more likely to be more satisfied with their appliance than customers who do not indicate that their appliance is certified.

The Laundry Appliance Satisfaction Study measured customer satisfaction with clothes washers and dryers based on performance in six factors:


• ease of use
• features (such as the number of settings available and appliance capacity)
• performance and reliability (including energy efficiency, noise level, and how well the appliance functions)
• styling and feel
• warranty
• price

CLOTHES WASHERS: Samsung ranked highest for the second year in a row when it came to satisfying clothes washer owners, with a score of 832 on a 1000-point scale. Samsung performed particularly well in four of six factors:

• performance and reliability
• ease of use
• features
• styling

Other brands that broke the 800-point mark in the clothes washer rankings included:

• Kenmore Elite (817 points)
• Electrolux (816)
• LG (811)
• Maytag Epic (802)

CLOTHES DRYERS: Samsung scored 833 and was No. 1 in the clothes dryer rankings – the third consecutive year it’s been in the top spot. J.D. Power reported that Samsung did particularly well in four of the six factors:

• performance and reliability
• ease of use
• styling
• features

Only two other brands scored more than 800 points in the study:

• LG (814 points)
• Kenmore Elite (809)

Kitchen Appliances Study
Customer satisfaction was measured based on performance in six factors:

• performance and reliability (including how well the appliance functions, noise level, and energy efficiency)
• features (such as the number of settings available and appliance capacity)
• ease of use
• styling and feel
• price
• warranty

REFRIGERATORS: Samsung – for the sixth year in a row – ranked highest in satisfying refrigerator owners with a score of 803. Samsung performed particularly well in:

• ease of use
• performance and reliability
• features.

Samsung was followed by LG (781 points) and Kenmore Elite (776 points).

DISHWASHERS: Miele ranked highest in customer satisfaction in dishwashers with a score of 806 and performed particularly well in four of the six factors:

• performance and reliability
• styling and feel
• features
• warranty

Bosch also cracked the 800-point mark, scoring 801 points.

COOKTOPS/RANGES/OVENS:
Wolf ranked No. 1 in cooking appliances with a score of 812, and performed particularly well in five of six factors:

• ease of use
• performance and reliability
• styling and feel
• features
• warranty

Samsung ran a close second in this category, with a score of 809, and was the only other appliance brand to top the 800-point threshold.

The Studies

The 2010 Laundry Appliance Satisfaction Study was based on responses from more than 5100 consumers who purchased clothes washers and more than 5100 consumers who purchased clothes dryers from a retail store or received one through other means (such as a new-home builder or a gift) during the past 24 months. The study was fielded between March and April 2010.

Filed Under: choosing a Kitchen Appliance, Dishwasher, Dryers, Features, Gas Range, Kitchen, Laundry, News, Oven, Refrigerators and Freezers, Reviews, Washing Machine Tagged With: appliance ratings, cook-top, cooktop, customer satisfaction, Dishwasher, dryer, energy efficient dryer, energy efficient washer, energy star, energy star dishwasher, energy star refrigerator, JD powers rarings, JD powers survey, Miele dishwasher, range, washer, Washing Machine

Government Appliance Rebate Not Working Perfectly?

November 29, 2010 By NightOwl

The appliance business in Washington state did not see the benefits some might have expected from the government’s appliance rebate program. The Tri-City Herald reports:

About 38,000 people around the state got checks from $75 to $750 for buying Energy Star-rated appliances and properly recycling the old ones said Rebecca Stillings with the state Department of Commerce.

But all the money had been applied for by Friday, November fifth she said.

The owner of one Tri-City business was glad to hear that.

“That’s good news for us,” said Steve O’Neill, owner of Master’s Appliance & Refrigeration in Pasco. “We saw a lot less used appliances coming through our shop.”

O’Neill’s store sells new and used appliances, and the rebate program meant fewer used appliances available for resale or to salvage for parts. (The rebate program requires the older be recycled.)

“It really only helped the people who could afford the newer, high-end ones,” O’Neill said. “If you had to buy used, it just drove up the price.”

O’Neill said he used to bring in a truckload of used appliances a day to refurbish or use as parts to rebuild other machines for resell in the store he’s owned for 10 years.

Now, it’s down to two or three truckloads a week.

Because the store sells new and used appliances, O’Neill saw both sides of the program.

“What we lost on the used stuff, we didn’t make up on the new ones we sold,” he said.

At Garrison’s Home Appliance Center in Kennewick, owner Henry Garrison said some customers obviously knew about the rebate program.

“I had some people and they only wanted the ones they can get some money back on,” he said.

The program wasn’t much of a hit at Bunch-Finnigan Appliances in Kennewick. Dan Bunch said most customers weren’t aware of the program, and weren’t interested when they heard about it.

“The requirements and regulations are too strict, and it’s complex,” Bunch said.

Bunch said he didn’t notice an increase in business during the rebate program.

Filed Under: Dishwasher, Dryers, Features, Gas Range, Household, Kitchen, News, Parts/Repairs, Refrigerators and Freezers, Shopping, Washing Machine Tagged With: appliance rebate program, cash for appliances, Federal Appliance Rebates

Appliance Lifespans

October 23, 2010 By NightOwl

We’ve said it before, here, but we’ll say it again, below we list some approximate lifespans for household appliances.

Average appliance life span in years

Compactors: 6

Dishwashers: 10

Disposers, food waste: 9

Dryers, electric: 12

Dryers, gas: 12

Freezers: 11

Microwave ovens: 9

Ranges, electric: 16

Ranges, gas: 17

Range/oven hoods: 11

Refrigerators: 12

Washers: 11

Water heaters, electric: 13

Water heaters, gas: 11

Air-conditioners, room: 9

Air-conditioners, central: 11

Boilers, gas: 20

Dehumidifiers: 7

Furnaces, gas: 15

Furnaces, oil: 17

Heat pumps: 12

Courtesy of heraldnet.com

Filed Under: Dishwasher, Dryers, Features, Gas Range, Household, Kitchen, Laundry, Microwave Oven, Parts/Repairs, Refrigerators and Freezers, Small Appliances, Washing Machine Tagged With: appliance lifespan, appliances, dryer, dryer lifespan, household appliances, kitchen appliance lifespan, kitchen appliances, laundry appliances, washer, washer lifespan

Paying for Your Next New Appliance

October 21, 2010 By NightOwl

Household appliances are generally so reliable, having one break down takes us by surprise. The hassle of shopping for a new appliance is trouble enough without worrying about paying for it too. Plan ahead, because the dryer is not going to sound out announcements before it conks-out.

Repair or Replace?

The first decision to be made is if you really need a new appliance, or if repairs are in order. If the repair costs half the price of a new appliance, seriously consider buying new, says Mark Kotkin at Consumer Reports. According to the magazine’s research, any major household appliance more than eight years old should be considered for replacement rather than repair. The magazine also suggest you skip the repair and buy new if your appliance costs less than $150.

Budgeting

“I’ve seen a lot of people’s budgets over the years, and it seems like household maintenance is one category that people miss,” says Matt Bell of MattAboutMoney.com. People who know the age of their appliances and their expected life spans can budget better for replacements. Or they could maintain a more general emergency fund for when bad things happen. Either cash stash will help you avoid finance charges on a credit card you can’t pay off right away, said Bell.

Home Warranty

A home warranty is a service contract for an existing home that covers major operating systems, such as a furnace or a dishwasher. The homeowner buys a repair contract, often for $300 to $500 a year, and pays a service charge for each call. If many of your major appliances are near the ends of their useful lives, a home warranty might be worthwhile. But warranties are complicated, covering some types of breakdowns and not others. Pre-existing conditions and malfunctions that stem from poor maintenance or installation can be excluded. Some companies will cover all or part of an appliance’s replacement cost. Choose this option carefully.

Filed Under: choosing a Kitchen Appliance, Dishwasher, Dryers, Features, Gas Range, Household, Kitchen, Laundry, Microwave Oven, Oven, Parts/Repairs, Ranges Ovens and Cooktops, Refrigerators and Freezers, Shopping, Vacuum Cleaners, Washing Machine, _ Tips Tagged With: appliance, appliance costs, appliance repair, appliances, appliances lifespan, home warranty, kitchen appliances

Best Stores for Buying Appliances

October 15, 2010 By NightOwl

When you’re shopping for a new appliance, you want a store that will provide good prices, helpful staff and ease of service along with a good selection.

Unfortunately, two surveys from the Consumer Reports National Research Center show that no one retailer seems able to provide it all.

CR did find some cause for hope. Abt Electronics, in the Chicago area, and independent local stores garnered high praise from shoppers who bought a major appliance in the past year. For small appliances, independents also rated highly, along with Costco, though the standout was Amazon.com, as in past years.

CR’s rankings for shopper satisfaction came from more than 21,000 respondents to its 2009 Appliance Shopper Satisfaction Survey. It also commissioned a separate, nationally representative Home Gripes survey of 1,405 homeowners about their experiences shopping at home stores.

Only Abt Electronics scored better than average on price for major appliances. For small appliances, Amazon.com and Costco got readers’ highest marks for price for the second year in a row.

Here’s more from the Pittsburgh Post-Gazette and Consumer Reports:

Besides price, the expertise and manner of a store’s sales staff were key reasons for choosing a major appliance retailer, according to the CR Shopper Satisfaction Survey. But respondents to the Home Gripes survey cited difficulty in finding a useful salesperson at all as one of their chief shopping annoyances. Salespeople who were arrogant or even nasty were especially bothersome for women.

Independent retailers, Abt Electronics and Pacific Sales in California received top marks for having salespeople knowledgeable in major appliances. The trio also stood out for service rendered; Best Buy scored below average for its staff. For staff expertise and service in small appliances, independent local retailers scored best. Among major retailers, only Lowe’s stood out; and for service, Sears scored above average.

Around a quarter of major- and small-appliance shoppers chose retailers based on their reputation for high-quality products. Retailers varied significantly on both counts. Poor selection was a complaint for less than 5 percent of respondents to CR’s Shopper Satisfaction survey. But almost a quarter of small-appliance shoppers at Sam’s Club complained that the store had too few brands or models available for selection. For major appliances, no store scored better than average for shopping ease.

For major-appliance product quality and selection, Abt Electronics and Pacific Sales scored best; for selection, Home Depot scored below average. For small-appliance purchasing, Amazon.com and independents stood out for quality and selection. Shopping for small appliances in stores was more varied, with independent retailers getting top marks for shopping ease, followed by Sears, Lowe’s and Best Buy, which all scored above average.

Stores that push extended warranties were among the top annoyances in CR’s Home Gripes survey. In the Shopper Satisfaction Survey, respondents who bought a major appliance were much more likely than those buying small appliances to be hit with an extended-warranty offer.

For small appliances, Amazon.com’s storage of shipping addresses and payment preferences might have contributed to its high score for checkout ease in the Shopper Satisfaction Survey. Independent retailers also received top marks, followed by Costco. For major appliances, no retailer scored worse than average. But Abt Electronics and independents fared best.

Filed Under: choosing a Kitchen Appliance, Dishwasher, Features, Gas Range, Household, Kitchen, Laundry, Microwave Oven, Oven, Ranges Ovens and Cooktops, Refrigerators and Freezers, Reviews, Small Appliances, Vacuum Cleaners, Washing Machine Tagged With: appliance shopping, consumer reports, consumer Reports ratings, Costco appliances, major appliance sales, pacific sales

LG’s Smart Diagnosis

October 13, 2010 By NightOwl

LG has taken the technology they used in the Kenmore Connect system for Sears. and applied the self-diagnosis technology for clothes washers and dryers to their own LG brand.

The SmartDiagnosis system was developed by LG to help customer service representatives quickly and efficiently troubleshoot mechanical issues over the phone, limiting service calls and in-home visits.

Consumers calling the LG customer service center are instructed to press select buttons on the laundry unit, which in turn trigger a series of diagnostic tones. Each tone corresponds with a specific potential maintenance need and can be identified by trained service technicians over the phone, allowing them to evaluate the information and provide feedback based on the data that was received. The system is designed to eliminate a step in the troubleshooting process, because issues may be identifiable without a service technician visit. When service visit is required, the technician can come prepared with the correct parts so that the repair can be resolved in one visit.

Filed Under: Dryers, Features, Laundry, News, Washing Machine Tagged With: Kenmore Connect system, LG, LG appliances, LG dryer, LG washer, remote diagnosis, SmartDiagnosis, SmartDiagnosis system, talking washer and dryer

Kenmore’s Talking Appliances

August 15, 2010 By NightOwl

Last February, Mel Bonner, 63, of Tinley Park, Ill., noticed water beneath his washing machine. He couldn’t find a leak, so he dialed the manufacturer’s customer service number. Then he held the receiver up and let the machine do the “talking.”

The washer was “beeping, and lights [were] flashing” as it transmitted self-diagnostic data, says Bonner, a retired electrician. When the telephone representative couldn’t figure out the problem, a technician was dispatched to Bonner’s home. The technician “didn’t know what was wrong” when he arrived, says Bonner, “but he knew what wasn’t wrong.” The washing machine was working properly again in less than half an hour. “It was just so simple,” says Bonner. “I don’t know why everybody doesn’t have this.”

Kenmore has unveiled a set of washers and dryers that can speak to technicians, at least over the phone. The appliances, called the Kenmore Elite washer and dryer series, use a technology called Kenmore Connect to speak. Through Kenmore Connect, a machine will send real time diagnostic information to a technician over a phone line.

Once this information is received, the technician can help the consumer fix the problem. The machines don’t speak via a conventional speech synthesizer; the sounds are digitally coded and come out as beeps and something that sounds like noise.

Kenmore said technicians use 100 different data points derived from the Kenmore Connect transmission. This includes air and water temperatures, cycle times and spin speeds. The data points can point to the status of certain electrical and mechanical sub-systems or reveal the mechanical issue with the error code.

The talking appliance is not only convenient for the user, but for Kenmore as well. It allows the company to reduce the amount of time it spends fixing appliances in someone’s house.

“The majority of service calls during the first year of ownership can be rectified by educating new owners over the phone once we have a deep understanding of the question at hand thanks to the information being sent from their Kenmore appliance directly to our experts via the phone.”

Kenmore said it conducted field testing earlier in the year. The initial results from these tests showed the talking significantly reduced the number of customers that needed an in-home repair.

Bonner was one of several thousand customers in a pilot program to test the remote-servicing technology.  LG plans to add the feature to many of its top-of-the-line laundry appliances in the U.S.

Filed Under: choosing a Kitchen Appliance, Features, Household, Kitchen, Laundry, News, Washing Machine Tagged With: kenmore appliances, kenmore refrigerators, kenmore washing machine, LG, LG appliances

Smeg Retro Washer

August 2, 2010 By NightOwl

I love the look of Smeg’s retro refrigerator that we wrote about Here.

Smeg adds to the look with its  free-standing washing machine sink combo.

Washing Machine:

  • 15 washing programs
  • Variable spin speed from 600 up to 1600 rpm
  • Delay timer
  • Max 5 kg of dry laundry
  • steel drum and tank
  • Extra large 300 mm porthole
  • Door safety lock
  • Automatic variable load
  • Self cleaning pump & filter
  • adjustable feet

The washer is available in pink or blue, the only catch is that these are still sold only in Europe!  We’ll have to wait…

Filed Under: Features, Household, Kitchen, Laundry, Refrigerators and Freezers, Washing Machine Tagged With: freezer, Smeg, washer, Washing Machine

A Unique Home Appliance Test Lab

July 8, 2010 By NightOwl

Loading a washing machine may seem like a no-brainer, but the Contra Coasta Times’ Marni Jameson and her family can tell you differently.  Read on:

This week, our home laboratory revealed that a late-model washer would not withstand a cycle of hair-covered saddle pads. Our lab recommends that customers only wash multiple saddle pads — garments that sit between saddle and horse to collect hair — if they want to replace their basements.

Here’s how the experiment was conducted: One teenage daughter stuffed four quilt saddle

pads into a front-load machine. Soon after, the washer sloshed to a halt. I looked through the fisheye door and saw floating garments. I hit the drain/spin cycle. Nothing. The machine wouldn’t drain.I went in search of a neck to wring. The oblivious culprit was on the lam. I headed back to the laundry room where I was verging on a primal scream, when Dan, my husband, walked in. “Problem?” (He’s so intuitive.)

Our smart kids can discuss “The Odyssey” and replicate DNA in a test tube, I tell him, but don’t know not to cram hair-covered saddle pads in the washer.

He left the test center, moaning something about a repairman and $200.

Because $200 could buy one Stuart Weitzman stiletto, I rolled up my sleeves and pulled

on all the machine’s panels until one opened — a trapdoor. Inside was a gizmo, which I twisted. Water gushed in a promising way. A drain!I packed the area with towels, and yanked out the gizmo, a little cage contraption packed with — you’ll never guess — horse hair. I pulled out a wad the size of a Yorkshire terrier, then twisted the gizmo back in to stem the tide. I pressed spin. The machine whirled into action.

Feeling pretty dang proud (Who needs a repairman, or even a man?), I took the terrier to Dan’s basement office.

“You found the problem,” he said.

I fixed the problem, I said, a little too proudly.

Then we both heard an unusual sound. We rounded the corner of his office. I screamed so they could hear me in Taiwan, where workers are making washing machines this minute. Dan raced for a bucket. Water streamed through the basement ceiling, around the recessed lights.

All hands on deck, I shouted usefully.

My innocent daughter grabbed towels and met me in the laundry room, where water spewed from the trapdoor. I grabbed the gizmo, which apparently I hadn’t tightened all the way, (oops) and twisted. The water stopped, but a pond remained.

Later, Dan and I studied the water damage to the ceiling. Wonder what it’s going to cost to repair that, I said.

“More than a washing machine repair,” he said.

Murderous methods

Here are more ways to kill major home appliances, according to our test center and experts from Whirlpool, the world’s leading manufacturer of home appliances:

To kill your washer or dryer:

  • Pour detergent haphazardly into the washing machine. Don’t bother using those pesky cap lines to measure soap, and don’t put detergent in the right dispenser. Too much or the wrong kind of detergent (regular in an HE machine) makes machines work harder, and results in longer cycle times, poorer rinsing performance, and an odorous residue, says Monica Teague, Whirlpool spokeswoman.
  • Don’t check your machine’s hoses and traps. Let lint, missing socks and horse hair accumulate. The upside of a washer that overflows is a clean floor.
  • Don’t ever clean your machine. Leave the job of cleaning a washing machine (with hot water and specially designed cleansers) to phobics who worry that residue from dirty laundry could gum up their machines.
  • Ignore the dryer sign that reads, “Clean before each use.” Wait until the lint filter is so full you could stuff a pillow. Clogged lint traps can burn out a dryer, and even catch fire.
  • Remove the outdoor screen covering your dryer vent or don’t put one in. This creates a nice place for critters to build homes.To kill your oven or range:
  • Throw away your use and care manual. Or start the oven with the manual still inside. Consumers could avoid or resolve more than 50 percent of all appliance problems by reading the instructions, says Steve Swayne, technology leader for Whirlpool’s Institute of Kitchen Science.
  • Spray oven cleaner all over the outside of the appliance. If you’re after that distressed look, you’ll get it. Oven cleaning acid (intended only for oven interiors) can corrode the finish on knobs, and ruin control panels.
  • Run the self-clean cycle with stuff in the oven. The self-clean cycle heats up to 850 degrees, and can destroy pot handles, and cause greasy outdoor grills to catch fire. This cycle also ruins oven racks, which you’re supposed to remove, and keeps them from sliding smoothly.
  • Keep your oven filthy. This will attract bugs and other critters looking for warmth and food. Swayne once found a roasted snake in a range.
  • Filed Under: Features, Household, Humor, Laundry, Washing Machine Tagged With: family humor, laundry humor, laundry tips, washer, Washing Machine, washing macine tips

    Samsung’s New 2010 Appliances

    July 5, 2010 By NightOwl

    Samsung’s new home appliance product line for 2010 includes a front-loading washer with a spacious 5.0 cu.ft. capacity and a new intense PowerFoam cleaning technology, a new Four-Door Refrigerator with a unique mid-drawer positioned at counter height that opens to the outside and has independent temperature control, a new line of side-by-side refrigerators highlighted by the best in class energy efficiency, and the first hybrid induction range.

    The new washer,  offers a spacious 5.0 cu.ft. capacity to help get more wash done in less time. It also features the newly improved Vibration Reduction Technology Plus, which reduces rattling and noise, making it so  families hardly know they’re on and allowing them to put their laundry machines anywhere they prefer. Samsung hopes to eliminate the need for all those stain-treatment sticks with the new PowerFoam feature that pre-dissolves detergent into powerful foam for a more thorough washing. In addition, PureCycle alerts consumers with a gentle chime after 40 washes and allows consumers to clean their machine with the press of a button using hot water, not harsh chemicals. These are both available in colors stainless platinum or white, and prices range from $1,399-$1,549.

    Samsung’s Four-Door Refrigerator  offers a counter-height FlexZone Drawer with Temperature Control and SmartDivider that is accessible to everyone in the family. The flexible mid-drawer opens separately from the exterior of the refrigerator, ensuring that no cold air is lost from the main refrigerator or freezer compartments. The drawer itself can be temperature-controlled to store different types of food including snacks, party platters, deli meats, or beverages, and the Smart Divider allows families to adjust how the drawer is organized. It’s proprietary Twin Cooling System Plus keeps food  fresh by eliminating odor transfer and maintaining optimal humidity levels in each compartment. It is available in stainless platinum, stainless steel, black and white for $2,699-$2,999.
    Samsung’s new Energy Efficient Side-By-Side Refrigerators, are among the most energy efficient refrigerators on the market. Through a combination of  features such as a proprietary insulation system, electric temperature sensors, LED tower lighting, and Samsung’s Twin Cooling System, the new side-by-side refrigerators can use up to 30 percent less energy than Department of Energy minimum standards. It is available in black, white, stainless steel, stainless platinum for $999-$1,799.

    Filed Under: choosing a Kitchen Appliance, Dryers, Features, Kitchen, Laundry, News, Refrigerators and Freezers, Washing Machine Tagged With: new samsung appliances, samsung, samsung appliances, samsung dryer, samsung refrigerator, Samsung SilverCare Washer, samsung VRT

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