October 24, 2014

Starbucks Barista Aroma Coffee Maker Recall

starbucks barista aromaStarbucks Announces Recall of 8-Cup Coffee Brewers Due to Possible Fire
Hazard
– October 17, 2006

Firm’s Recall Hotline: (800) 453-1047
CPSC Recall Hotline: (800) 638-2772
CPSC Media Contact: (301) 504-7908
Starbucks Media Contact: (206) 318-7100

WASHINGTON, D.C. – The U.S. Consumer Product Safety Commission, in cooperation with the manufacturer named below, today announced voluntary recalls of the following consumer products. Consumers should stop using recalled products immediately unless otherwise instructed.

Name of Product: Starbucks Barista Aroma(tm) Stainless Steel 8-Cup Coffee Brewers
Units: About 73,000

Distributor: Starbucks Coffee Company, of Seattle, Wash.

Hazard: The coffee brewer has defective electrical wiring that can result in overheating, smoking, burning and melting, posing a possible fire hazard.

Incidents/Injuries: Starbucks has received 23 reports of melting in the plastic housing of the brewers. No injuries have been reported.

Description: This recall includes the Starbucks Barista Aroma 8-Cup Coffee Brewer only. “Starbucks Barista Aroma” is embossed on the front of the brewer and the brewer has silver control panel buttons and a chrome finish. The Starbucks Barista Grande 12-Cup Coffee Brewer and Starbucks Barista Solo Coffee Brewers are not included in this recall.

Sold at: Starbucks company-owned and operated stores nationwide between March 2005 and September 2006 for about $100.

Manufactured in: China

Remedy: Consumers should stop using the recalled coffee brewers immediately and contact Starbucks for a full refund. Consumers will receive a postage-paid package along with instructions on how to return their brewer. Starbucks is also offering a coupon (valid through 1/31/07) for a free pound of coffee as an incentive to return the recalled machine.

Consumer Contact: For more information, consumers should contact Starbucks’ Barista Aroma recall hotline at (800) 453-1047 between 9 a.m. and 9 p.m. MT (11 a.m. and 11 p.m. ET), or visit the company’s Web site at www.starbucks.com – consumers may also write to Starbucks Coffee Company at Customer Relations, Starbucks Coffee Company, mailstop S-RC1, P.O. Box 3717, Seattle, WA 98124-3717.

To see this recall on CPSC’s web site, including pictures of the recalled product, please go to: http://www.cpsc.gov/cpscpub/prerel/prhtml07/07006.html

Comments

  1. We would like to know how to replace the plastic bail or the water receptical for a 12 cup coffee maker brewer. Starbucks Barista Aroma Grande. It was purchased about Dec 2004. The handle has deteriorated and wont stay in the holes of the water container.

    We would appreciate knowing the cost and how to aquire a new piece.

    Thank you,

    sincerely,

    Rita Morgan

  2. dan Sosa says:

    need replacement part for my grande coffee maker washer and spring

  3. looking for a replacement screw on top for my barista aroma grande 12-cup carafe

  4. I called Starbucks and they were able to get me replacement parts for my Barita Grande; the toll free number is in your owners manual.

  5. Do you have that phone number – I’ve since moved and don’t have my owners manual anymore. I need to send my machine off for repairs – it won’t brew sometimes.

  6. Martha, Here’s the web site for the owner’s manual and additional info.

    http://www.starbucks.com/customer/faq_qanda.asp?name=brewequip#descaling

  7. Linda Major says:

    Hi,

    I need the 3 piece assembly parts, wahser, spring, button. I have requested it before and you sent it to me free of charge. I need these parts again, and could you please send a couple of extra washers.
    Thank you so much. You have been so helpful & prompt in the past.

    Linda Major

  8. Ms. Major,
    I wish we could help you, but we are an appliances magazine site and not at all affiliated with Starbucks. You read the recall notice we posted on our site which contains the contact information you need. You can try Starbucks directly – Starbucks’ Barista Aroma recall hotline at (800) 453-1047 between 9 a.m. and 9 p.m. MT (11 a.m. and 11 p.m. ET), or visit the company’s Web site at http://www.starbucks.com

  9. Tom Hill says:

    Hi—I,too, need replacements washers for the Barista model coffee maker. will you send to me or how do I go about obtaining the parts?

  10. i cant find a Barista Aroma Grande coffe presser for a coffee brewer we have……where can i find one for a coffee top that holds eightcups for the model shown above…we have the exact same one.can u help me

  11. Paula Sommer says:

    My 12 cup Barista coffee maker won’t brew. I’ve purchased a new karafe a few months ago and it worked for a while, but it won’t brew now. What can I do to fix it?

    Thanks! Paula

  12. Shari Glynn says:

    Hi I need a new coffee pot or just a spring and washer/cap part of the pot. Where can I get it fast!!! I can’t go a morning without a fresh cup of coffee!! Thanks Shari

  13. Tristin Shiells says:

    Hi I have the Starbucks Barista Aroma Coffee Maker, was looking for a part and now see a Recall. Should I be returning this?

  14. Hello, it seems that i also need the whole assembly with the spring and washer and button. My inlaws were in town and let them go down the disposal. Please contact me for payment information.

    Thanks

    Sam Lawson

  15. Michelle Smith says:

    I am in need of STARBUCKS BARISTA AROMA GRANDE 12 CUP COFFEE carafe. How can I get just the carafe.

  16. WILLIAM V JAMES says:

    FOLKS, IN AN EFFORT TO FIND A REPLACEMENT PART I WENT ON LINE, ONLY TO FIND OUT THAT MY STARBUCKS BARISTA AROMA GRANDE COFFEE MAKER HAD BEEN RECALLED……. HOW DO I GO ABOUT RETURNING MY CURRENT MAKER FOR A REPLACEMENT?

    THANKS IN ADVANCE W.V. JAMES

  17. Michelle and William.
    Try calling (800) 453-1047 and see how Starbucks is now handling this unit. The recall was posted over two years ago,so I’m not sure what they’ll do. Please come back and let us know what happens – you’ll be helping the next coffee drinker who stops by.

  18. I went ahead and called Starbucks Warrenty line (number in other emails) as I’m having the problem of the coffee spilling out before it goes into the carafe, while it’s brewing (sounds like the others needing a new washer, spring, and button). They were quite helpful and are sending me an entire new top for my carafe (cost $10.75). I am very pleased as I love this machine.

    FYI – They are very limited on parts now due to the age of the machine.

    I did inquire as to the recall (but was not wanting to give mine up). They informed me that the recall is only for the black units and not the stainless steel.

    I hope this helps!

  19. Lilly Dominguez says:

    My barista 12 cup coffee maker is great, however the lid does not work properly work causing coffee to spill. Are replacement parts expensive?

  20. Tom Haley says:

    I need the rubber washers for my Barista 12 cup coffee maker. Thanks for your help. Tom Haley

  21. I am on my 3rd Aroma Grande 12 cup machine from Starbucks, the first two had various problems & over the years I have managed to keep one machine working with the various parts from the previous two.

    Yet again I find myself in need of a whole new top for the carafe, unlike most I seem to read here & on other sites my problems have been the main unit itself, that is to say with the previous two units, both of which were gifts & sounable to return for new when problems arose.

    Trust me I tried to return them or have repairs carried out on them both but without a receipt it was too much of a chore whilst dealing with Starbucks store, website & their HQ, all this despite having UPC codes, paperwork etc..

    It is as if Starbucks loves to sell items as gifts but hates to do anything about those gifts if the ‘giver’ does not include the reciept (& who gives reciepts with gifts such as coffee makers from a well know international store).

    Anyways, I now find myself in need of the entire top (screw in lid) for the carafe.

    Something just goes drasticly wrong with this lids, the push down button that allows you to pour the liquid bliss from the carafe has a nasty habit of snapping off inside the cap.

    Having two ‘spares’ in the past has helped, now my third & final one has bit the dust & for the life of me I cannot find a replacement for the entire top piece. :-(

    All other parts, the spring, the “Plunger” & rubber grommet that holds everything together are easily repaired & / or replaced but once that ‘button / lever’ goes you are in deep doo-doo.

    There is just no way to get inside the unit to ‘glue / epoxy’ the piece back & make it work.
    I have tried to do it “Blind”, adding epoxy resin the first attempt, this just left me with a lever that was stuck fast in the upright position, the second attemp was a dab of ‘super glue’… this too didn’t find the spot & has rendered the whole lid 100% useless.

    So now I can still brew coffee, but when it comes to the ‘pour’ I have to unscrew the lid100% to remove it, pour my coffee & then replace the lid, each time letting more & more cool / cold air in.

    No longer can I enkoy the hot fresh coffee several hours later as before, I have to use it all (that which is brewed) within an hour else I have tepid rank coffee & that just is not the way to enjoy Blue Mountain or a nice Asian / Pacific coffee.

    If anybody might have a spare lid or know where to purchase one as Starbucks has been about as much help to me as glass slippers are to a rugby player mid-scrum.

    Well, I’d love you for ever & offer to have your babies or other such nonsense.

    Many thanks for reading & many thanks in advance if you can help.

  22. Cecil Linke says:

    Need the rubber washer that holds the spring and button in place through which the coffee drips. Can you let me know where to order this part.

    Thanks for the help!

  23. Can you please send me the three piece assembly washer and spring container for the Barista Aroma Grande or tell me where I can get the replacement parts. Thanks

  24. I need to purchase a replacement filter basket. Where can I buy one for a Barrista Aroma?

  25. Ken Schanda says:

    I am looking for a screw lid for a starbucks barista aroma grande 12 cup carafe. It seems that it was a flawed design as proven by the large amount of people looking for this part and the poor support of Starbucks failure to provide replacements

  26. Deborah Giantonio says:

    I am in need of Barista Aroma Grande coffee carafe twist off lid,it is for a 12 cup coffee maker. I’ve called my local Starbucks and they have not returned my call, I’ve also gone on-line and have been unable to find this replacement part. Please help!

  27. We too have the starbucks barista aroma grande 12 cup carafe coffee pot. Loved how the water goes in a separate container attachment, makes it easy and simple……

    However, a piece broke on the inside of the lid and a few days later the spring in the top broke.

    This bartista was rather expensive…what good is the simplicity if you can not use the unit…BOO to my bartista aroma grande.

    We once had the 10 cup had problems, exchanged it….asked it there were any returns on the product…Their words were NO….All I see are complaints, recalls and returns….again BOO to the bartisa aroma!!!!

  28. Helen Verstege says:

    We purchased the 8 cup
    Barista Coffee Maker. It does not brew anymore. Upon checking the website I found out that it has been recalled. Please help with this. It has been the absolute best coffee maker we have ever owned.

  29. I phoned Starbucks a few weeks ago in regards to a replacement lid for our Aroma Grande 12 cup. It has been discontinued and replacement parts are no longer available. Last time we’ll buy a coffee maker from Starbucks.

  30. I have been trying to find a replacement lid for the last month.Called starbuckss customer service,was told to call warranty help,no luck.Have been watching e-bay for the last month dont want to spend $90.00 for a used P.O.S.
    I cant believe Starbucks wont back there product up.

  31. Karen Bonville says:

    I need the whole lid for a 12 cup Barista aroma grande.Can’t find one on the warrenty parts lists.Need it asap.Do not want a new pot,just the lid.

  32. Just called Starbucks to purchase a new lid for the 12cup Barista Aroma Grande carafe. No Luck, they have no more. Reason is that they stopped selling the machine 3.5 years ago, warranty is two (2) years from purchase. Once last warranty expired, they stopped ordering new repair parts.
    Options:
    1. Remove the spring loaded valve on the bottom of the basket holder and make coffee into an open carafe -or-
    2. Buy a new machine
    Hope this helps.

  33. Esskay Polymers is a manufacturer of moulded and extruded rubber products such as O-rings, rubber washers, rubber oil seals, rubber bellows, rubber coupling & guide way wipers.

  34. Brent hipsher says:

    I have a Starbucks Barista Aroma Grande 12 Cup Coffee Maker BA12 and it has a glich. It will only brew 6 cups and then turns off and then will only brew one cup at a time any ideas how to reprogram it?
    Thanks you in advance

    Regards, Brent

  35. Brent, It sounds like you need to decalcify your machine. Their are cleaners that you can use that you add to your water tank and run throuh a cycle. Or you can use plain vinegar, add one cup of vinegar to full tank of water and brew. Make sure you brew a couple of cycles after of just water or your coffee wont taste right. Hope this helps.

  36. Brian Coddington says:

    Looking for a replacement caraffe. Orignal does not keep coffee hot for more than an hour

  37. Harald Gruber says:

    Boo-hoo that so many people have trouble with the lid of the carafe for their Barista Aroma Grande 12 cup coffee maker. The “plate” that opens the lid when you push the pour lever on the lid has broken apart on mine. You would think with this many requests, Starbucks would order a run of 500 or so of these lids and make a bundle selling replacements. :-)

  38. Emilio Medina says:

    I am very happy with this coffee maker and I need to buy two of those, WHERE OR CAN I BUY THEM?

    Thanks,

    E Medina

  39. Ely Maldonado says:

    Has anyone find the lid for the 12cup Barista Aroma Grande carafe or replacement parts

  40. I need a replacement lid for the thermal carafe of my 8-cup Starbuck’s Barista Aroma. Has anyone found a good lead on where to get one or how to repair one.
    I ignored the recall because I’ve never had problems and I absolutely adore this coffeepot.

  41. Also looking for a new lid for the 12cup Barista Aroma Grande carafe. I love my machine, but may have to ditch it soon. Makes me very sad that another major company is not being supportive of it’s customers.

  42. Hey I have a nice old Starbucks 12 cup Barista Aroma Grande. It just gave out after about 8 or so years. As for the lid anyone who wants it can have it, same with all the parts from it. As for the wiring and the recall mine melted and burnt away just like in the 8 cup. It just took a little longer. I called Starbucks, they don’t care. I’ll call the cpsc and see what they say. As for Paula Sommer, have someone look inside your machine see if the wire melted, that is what occurred with mine. Okay So again anyone wanting my carafe, lid or any other parts let me know. As for cold coffee, after you brew it you need to pull the carafe out off the machine or the open top allows the coffee to get cold. As for the people who kept the 8 cups that had been recalled YOUR NUTS, return those pieces of junk. The wiring is bad and can be a FIRE hazard. Okay I am headed to Wal Mart to buy another piece of whatever coffee pot, oh or maybe Costco.

  43. Dear PK, I would love to have that coffee carafe lid. Can you send me an email at dondancer@yahoo.com so I get get in touch with you? Thank you!

  44. My Barista aroma 8 cup coffee maker kraff lid leaks and I would really like to buy a new one, can you please help me?

  45. Ack! This is the model we purchased at a Canadian Starbucks TWO years ago…after the recall!! I was looking for the manual online to use it for the first time since purchase and found this :-(

  46. We purchased the 8 cup coffee maker above awhile ago, not aware of the recall. Anyway the coffee maker will brew coffee, but will stop without using all of the water. The button needs to be pushed anywhere from 3-7 times before all the water is put through. Can you advise if this is a electrical issue or is there another issue and how can it be repaired.

  47. margaret aragon says:

    Pk I would love to get the spring and gasket that attaches to the brew basket. tpgnpilot@aol.com

  48. I have a 12 cup aroma grande that will not brew an entire pot with out restarting dozens of times. We gave up on it and you’re welcome to any parts.

  49. Lora Siemens says:

    I have a Barista Aroma coffee maker Sku #154489 which i received as a gift Dec. 2003
    For the past sveral months I have had trouble with the lid….hard to lock and unlock
    Can you tell me how I can receive a replacement lid? Thankyou . .

  50. John Chambers says:

    m hardy; I would greatly appreciate the lid & brew basket from your machine. Contact jchambers238@san.rr.com. Thanks.