I hope someone can help. I have a used (but it has been very good) Imperial commercial heavy-duty freezer. It's a pretty large stand-up freezer. I live in the mountains, and it's recently gotten very cold. I can only heat a small part of my cabin, and the freezer wasn't in it. As a result, it seems to have shut down with the temperatures being so cold.

I put a small space heater in the utility room, turned the freezer off and back on (set on 7 where I had it before, which is highest setting). The indicator light is on, but it no longer makes the "whoosh" it used to make every time I closed the door (pushing out air?) and I thought maybe it was re-freezing, but now 24 hours later it is apparent that it's getting worse and not better.

The top shelf is thawed out, the ice that was built up on the wires on the top shelf has fallen off, the top shelf is dry. I still have some icicles from that shelf going to the next shelf, and some things down lower are still frozen, though smaller things are thawing out.

Please if anyone can help? I can't get down the mountain easily because of all the ice and snow, and if this food thaws out I will lose a lot, and I don't have anywhere else to store it. I'm boiling about 20 pounds of chicken right now, and going to have to cook the ground meat as well, but I'd like to save as much as I can.

I can't find a model number or anything, and I don't know if there's anything else I should do to make it work? Thanks very much!

trisha