Sears Unveils Kenmore Elite Oasis Washer and Dryer
Laundry Pair Combines High Efficiency with Deep Clean Functionality and SteamCare Technology
Kenmore Elite’s SteamCare technology, harnesses the power of steam by saturating dry clothing with a fine mist of water while simultaneously heating the interior of the appliance. The water and heat work together to reduce the appearance of wrinkles and odors, so consumers can avoid washing an article of clothing that may only need refreshing, saving both water and energy.
The new Oasis washer cleans better than any other model among leading brand top loaders, offering features like gentlewash technology to clean delicate items and Catalyst Cleaning Action to help ensure bright whites. The TimedOxi option, available in a top load model for the first time through Oasis, releases oxygen-based stain fighters at the precise time for powerful stain-fighting performance. Additionally, the washer is certified by the National Sanitization Foundation to eliminate 99.9 percent of certain bacteria found in clothes, sheets and towels.
Kenmore continues to deliver on high efficiency with this newest addition to the Oasis line up, as both models are more efficient than first generation Oasis HE models, surpassing ENERGY STAR standards. Adding to the efficiency, the Save Energy Plus feature conserves up to 20 percent more energy by extending wash times using cold water in cycles that may typically use hot water.
The Oasis washer’s Invizible Agitator sits low in its drum, allowing more space for clothing or bulky items like comforters and winter coats. Transparent, tinted glass doors on both the washer and dryer deliver a unique aesthetic, and consumers interested in second floor installation will be comforted to know that the Kenmore Elite Oasis creates the fewest vibrations in the industry.
The Oasis washer offers Kenmore Canyon Capacity — 4.6 cubic feet of cleaning space that efficiently cleans up to 24 bath towels in a single load. Also available in the Oasis dryer, the exclusive 7.4 cubic feet Canyon Capacity ensures that a full load from the washer will be effectively dried.
TurboDry technology in the Oasis dryer uses a 35 percent larger blower to increase airflow, drying a load of laundry more quickly than it takes to wash one. The Dual Action Drying system also contributes to faster dry times by simultaneously promoting airflow and tumbling. Gentleheat technology uses an advanced computer to measure air
temperature and moisture more accurately and calculate exactly how long a cycle should run, resetting the temperature as needed to improve fabric care.
The Oasis and Oasis pair will be available in white in March 2008 at for the regular retail price of $1,099. SteamCare and energy efficiency are also available in the HE Steam Laundry pair in white and the designer color, barolo. Prices range from $1,499 to $1,599 for washers and $1,199 to $1,299 for dryers depending on color. Base pedestals retail
for $259.99 each in color and $229.99 each in white.
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I am one of perhaps hundreds of unhappy owners of the Sears Kenmore Oasis HE washing machine. After only a year and a half, one day, just prior to the rinse cycle, all of the lights lit up on the control panel and a message appeared that read, “F1″. I went to the Internet, (http://www.fixya.com/support/t286969-f1_error_code_kenmore_oasis) and Googled Oasis HE washing machine. Sure enough there were
dozens of owners of this machine who had the exact, “F1″ error message. I called Sears and they sent a repair technician who after scratching his head for some time called the factory (at least that’s what he said he was doing). After a trip to his truck and another half hour, he finished the repair job by installing an electronic control panel at which time I was presented with a bill for $394.49.
Sears has a well documented problem with this machine for which they appear willing to risk their reputation for fair and honest dealing with their customers. In the first place, the Oasis was not an inexpensive machine to purchase, however, with an additional $400 dollar repair bill I may be at the point of saying good bye to them forever.
Oh, one final point. The next day following the supposed repair job, I attempted to wash a load of clothes only to be presented once more with the dreaded “F1″ error message. What now??
I too have that error on my machine. What a waste of money and Sears CUSTOMER SERVICE IS TERRIBLE. They do not offer any assistance in the matter either. I am DISGUSTED with SEARS and this washing machine.
We too are experiencing the dreaded F1 error and just like yourself the repairman not only asked for the book the washer came with but also made a phone call. He also told me that the control board had failed. Just like yourself I spent the rest of the afternoon researching this machine and found tons of other people with the same problem. Wouldn’t you think that Sears would at least send out a notice or something to customers who have purchased this model to if nothing more tell them they should extend the warranties? I am very upset and now distrustful of Sears…. What reputation are you speaking of??? A $400 repair on a machine that almost cost that much in just over a year is ridiculous. Shame on you Sears, Shame on you!
I purchased this wash machine in may of 06. After 4 months they came out and found a crew inside the base of the washer causing rough sounds during cycle. Fixed that problem. A month or so later back again for the F1 issue. Sears tech made a call order a part (mother computer board) for the top of the washer. After a week of not having the washer the part came in the tech came a day later and replaced. Same problem again another 4 months or so but this time it keeps saying UL, F1, F2. I had no idea what was going on. So they came back out and still would not replace my washer since it was under warrenty. In the paper work it said if a technician comes out for the same problem 3 times you may be in title for a replacement. Well guess what they never acknowledged it being the same problem the last three times they came. There ended up being a few other and now it goes crazy.. It beeps non stop while washing and when I first turn it on to wash I have to wait a few seconds for it to finish calibrating. After the cycle is done it beeps every few seconds till I unplug it from the wall. Otherwise after about a half an hour it starts spitting water back into the washer even though its not on….What a mess I paid 1200 dollars for this machine. I’m holding out for a recall or replacement..What a waste of money.. Even the dryer acts up from time to time. I get a code reading F45 as it flashes…
I have been researching this for the past 2 months. I don’t know what to do? Some say there is a recall for certain models. But when I call the product resolution line (8006597036) they tell me there are no recalls on any kenmore washers. Some have replaced the corrupt board with a new one, and to find out later the same problem occurs. I get F1 and F2 codes and today the whole board is flashing like a disco ball and making beeping noises through the whole cycle. Just in time for Halloween!
What I gather from the other comments is my husband will be buying a new washer.. Its either that or he will continue to do the laundry and I don’t think that will last very long {we have 5 children 4 of them are boys}…
I, too, have been blessed with the dreaded F-1 code. It happened out of the blue when my washer was not quite two years old. The cost of repair (a new control panel) was almost $400. I think what makes me angriest is that, according to comments all over the web, Sears apparently knew the control panels on these things were problematic before I ever bought my machine, yet did not correct the problem and show little concern for my problem. I’ll never buy from Sears again!
I also bought one of the Oasis washers…..F1 error on almost every load now. This problem seems to occur on the 18th month of use from what I can see from other numerous complaints on the internet……… Sears stand behind your products or go under as Wards did…..
I too have this machine and it is not quite 2 years old as well. I started experiencing the “F1″ code on all my loads. Except now it is on about 4 to 5 times every load. Twice when we start the machine and at least twice to rinse and spin. I called Sears and they told me that it would cost 65 to 80 dollars for someone to come look at it…just to look..not fix. They didn’t offer any suggestions as to what the problem could be or even a manuel look-up! I am very upset as this washer is very expensive and I refuse to pay more to have something fixed that is obviously a serious issue with other customers. There should be a recall on this product!! Sears has just lost a good paying customer!
this is frustrating ! … i just googled kenmore elite oasis he washer for troubleshooting solutions and discovered i am one of many with the F1 code
and yes i have owned the machine only 18 months … what is a consumer to do if Sears will not stand behind the product as a lemon … i can not afford a steep repair nor do i believe i should pay for it !
Sears you have a reputation to hold up to … another disappointed customer who will never shop at Sears again !
I too went to use my washer yesterday and am now recieving the f error code.. actually f 51.. went online to look up the code and find that hundreds of people seem to be having the same problem. Also found a site that is looking into a class action suit http://www.toploadclassaction.com/kenmore.php I may need to look into this further if I dont get anywhere with Sears tomorrow. Will keep you posted. Very disappointing to see all these complaints.
I also own a Kenmore Elite Oasis washer and the “F1″ code is flashing I had it for 12 months when it started flashing. I called Sears to find out how to fix it and they said they couldn’t tell me anything over the phone so I have an appoitment for them to come out for $65.00 to tell me what is wrong with it. So in the mean time I have to run a hose from outside to fill it up with water and then it works until the rinse cycle then I have to do it again.
Same thing here – started out under warranty with the F1 and Ld errors. Called Sears – of course it worked fine while they were her. A month after the warranty expired – it was back. Ended up buying the control board after waiting a month on backorder and 175 later it worked for 4 months. Now error codes are different every other day. F32 – Lf – F70 you name it. I hate this thing but have too much invested to put it at the curb.
Same Problem. Just bite the bullit and replace with reputable model from somewhere else, and NEVER buy at sears again, EVER. They are on their way to bankcruptcy anyway – no hope there.
F1, F1, F1 to you sears. you will never hear from me again. You and Kmart can close your doors now because you won’t be able to handle the class action suit!!!!!
Sears – You make my life miserable. F1 to you, too. Have to wash my rags at the stream like when this country started, with a palo palo, Never buy sears again.
Never had problems in the past, always bought appliances at Sears and lasted for a very reasonable time, but now we also fell about a month ago into the new washer machine F1 problem and it’s not encouraging the readings of upset customers.
Hope Sears management are americans with pride on their products and country, come up with a reasonable solution…. Our manufacturers and seller’s reputation as of quality of home made products concern have created a long way to go before they can gain the customer’s confidence.
Salute to our veterans!
Well, no successful dealing with Sears so unfortunately I am left with no choice but to fill out the following:
Dear Mrs. Almon,
Thank you for your inquiry regarding Kenmore Washing Machines. We have two class action cases pending against Sears for these machines. We are trying to help as many people as we can who have had problems or lost money on these machines, which would include you as well.
Regarding your Kenmore washing machine, we would like to know the following:
Did you have any correspondence with Sears?
1) Did you purchase the machine?
2) Date of purchase?
3) How much did you pay for the machine?
4) When did the Machine start to malfunction?
5) What error code(s) are displaying?
6) Are you having any problems with mold or mildew?
7) Did your warranty cover any of the damages? Are you still under warranty?
9) Did you purchase an extended warranty? If so, how long is the warranty and how much did you pay for it?
Please feel free to contact us by phone or email if you have any additional questions.
Sincerely,
http://www.toploadclassaction.com/kenmore.php
I purchased my washer and dryer on November 10 Of ’06 and spent close to $3800. I (come to find out) was one of the lucky few who bought into the extended warranty. Now I see why they were pushing them. My first problem was on the Dryer 2 weeks after they were bought, I was recieving a F51 I believe. A Tech ordered the part before he came out. Then today we get F1 on the washing machine, almost 2 years to the date. I did what everyone else did and performed a search on the code. Seams to me it is a bigger problem. I found results for a recall phone number which is 1-800-659-7026 and found that my machines were not in recall, I then asked to be transfered to ask about warranty. The lady did say that I had purchased the extended warranty and was covered for a while, however, I think Sears really needs to handle this better. My advice, when you call Sears to come fix it, let them come out, when the guy hands you a bill refuse it and ask him to send it to the president of sears
F1 it.
ATTENTION EVERYONE TO GET THESE FAULTY KENMORE OASIS REPLACED WE ALL NEED TO REPORT THEM TO THE BETTER BUSINESS BUREAU. LOOK UP THE BETTER BUSINESS BUREAU IN YOUR STATE AND CALL. I JUST FILED A COMPLAINT. HOPEFULLY THIS WILL HELP. I PURCHASED MINE IN AUG. 2007 AND IN APRIL 08 I KEPT HAVING ALL THESE PROBLEMS EVERYONE ELSE HAS REPORTED. THE APPLIANCE STORE I BOUGHT THIS WASHER FROM SENT A REPAIR MAN TO MY HOUSE HE WOULD SAY THIS OR THIS WAS WRONG, BUT IT STILL WOULDN’T WORK. EVENTUALLY THE “MOTHER CHIP BOARD”, OR WHATEVER HE CALLED IT, WAS REPLACED. IT WORKED OK FOR ABOUT 5 MORE MONTHS IF THAT AND THEN STARTED DOING THE SAME THING. I CALLED THE APPLIANCE STORE I BOUGHT IT FROM AND TOLD THEM THAT THE REPAIRMAN TOLD ME TO CALL BACK IF IT DID THIS AGAIN. THEY TOLD ME THE COULD SENT SOMEONE OUT, BUT SINCE THE WASHER ONLY CAME WITH A YEAR WARRANTY I WOULD BE CHARGED $60 JUST TO COME TO MY HOUSE, $50/HOUR FOR LABOR, AND THE PARTS. I DON’T BELIEVE THIS IS FAIR. THE CHIP BOARD HAS ALREADY BEEN REPLACED ONCE, SO WHAT AM I SUPPOSED TO DO PAY $500 EVERY 5 MONTHS TO KEEP THIS THING WORKING. I DON’T THINK SO. IF ANYONE ELSE IS EXPERIANCING THESE PROBLEMS PLEASE REMEMBER WE NEED TO PULL TOGETHER AND CONTACT THE BETTER BUSINESS BUREAU. I HAVE THE NUMBER FOR IOWA ITS 515-243-8137
We purchasing our Kenmore Oasis in May, 2006. In Sept, 08, my husband replaced the pump assembly at a cost of $100 including shipping. Two weeks ago, I went to do a load of laundry and it just won’t turn on. No error codes, no lights, no nothing. Called Sears – purchasing a one year service contract – scheduled appt. The night before the scheduled appointment, they canceled and rescheduled for the following Tuesday. The night before that scheduled appointment, they canceled again. Now, I have been without a washer for two weeks. I finally called another repair agency and they showed up today. They say the control board needs to be replaced at a cost of $425 and 7 to 10 days!! $1600 and counting!! What to do – repair? replace?
OMG! I cannot believe the Sears name is behind this screw job. We have had the washer for 16 months and are having the same problem as everyone else…starts, stops,F1, three beeps. This is so upsetting. DO NOT bother calling Sears/Kenmore…they will not help at all. I agree we all have to call the Better Business Bureau AND anyone else that can expose them and help us all. Good luck
We have had the Kenmore Elite since Appox 2004 and have had all of these problems since New. So far every Part in the machine has been replaced except the drive motor. Last night the repair man replaced the main board, started a load of wash when he left. Nothing changed, still “F”. Had to finally unplug the machine, so we could go to bed. This morning as i type it is beeping 2 codes F2 and Sud, had to push cancel and restart 7 times, I now hear the machine beeping again…. I have totaled the repair cost, For a $999.00 machine they have put $1734.55 in repair costs???? This was All done under warrenty
For 27 years we have had 2 kenmore machines and NEVER had one repair on either one of them!! Sears Has found as way to make more money from their customers instead of selling machines that are reliable.I am no longer going to buy SEARS for anything!! OH I have to go Its beeping again!!!!!!!!!!!!!!!!
I too am the disappointed owner of the Kenmore Elite Oasis HE. After owning a Kenmore Washer and Dryer for 15 year I thought I could trust sears to be reliable until now. I bought my new Elite washer and Dryer Nov 29th 2006. About 6 months ago the dryer started beeping out of nowhere and kept it up no matter what I did until I unplugged it. It still does it, but at least it runs. My washer started with the F1 code about 3 months ago and has gotten much worse that I can’t even wash a load without restarting it at least 5 times. I have a feeling I know what F1 stands for, but it is not very nice, so I can’t say it here. Anyway… When I called sears they wanted to charge me the $69 dollar service fee just to have someone look at it. I couldn’t even speak to a tech because I don’t have a warrenty. I just wanted a guestimate on the cost to fix it before someone came out and charged me for something I can’t afford. I have 5 kids and am a stay at home mom who just needs to do my laundry!!! I still haven’t gotten it fixed because I refuse to give sears anymore of my money at all!!! The guy at customer relations today said he would have someone from consumer safety call me. Apparently they are the ones who will get a recall going if enough people complain. So keep trying and maybe we can get this taken care of!!
I am having the same problem I am waiting on parts to be ordered now. The whole mother board and several other parts are on order. I am looking at 10 plus days without a washer. I asked them to please overnight the parts but they were very rude and told me to visit my local laundromat. I was even hung up on. I will never buy or recommend anyone buy from Sears. I am contacting everyone to register a complaint againt this machine and also the lack of customer service from Sears.
Heres a petition we can sign.
http://www.petitiononline.com/cabrio08/petition.html
We purchased both the Kenmore Oasis washer and dryer in blue for over $2,000 in December 2006. The washer had the error code F51 at 13 months. We had a Sears tech come and replace the mother board. We were persuaded by Sears to purchase a one year service plan. It took two trips to resolve the repairs which were valued around $260. The dryer started to have issues at 13 months also but did not want to spend the money at that time to have it repaired. This started with the sensor not shutting off when it was drying on a normal cycle. It would get stuck at 8 or 9 and dry for hours if not stopped manually. Later the dryer started to beep all the time and the signal indicator (beeper volume) lights would rotate flashing. Finally, the dryer had issues turning on. Buttons stopped working and we have to unplug it because it would turn on by itself. We had a service repair person here earlier this week and we are are waiting for parts to be shipped. This repair is over $300. I was offered up to $250 credit from Sears since I complained via email and a phone call complaining about the poor product quality. I received a response from my original email that I would be contacted within 48 hours regarding my concerns. After three weeks, I called customer service and was told that they tried to contact me. Both telephone numbers I gave had no unknown numbers on the caller ID. Customer service is pitiful and when I called back about the credit to be issued earlier this week, they seemed confused. I was told to contact Sears once the repairs are completed. We signed the petition for the washer and I hope there is also one for the dryer.
Mark Gilbert of Greensburg, PA
PURCHASED KENMORE OASIS ELITE IN DECEMBER 06. HAD LID REPLACED 1ST 6 MONTHS DUE TO RUSTING. WHOLE DRUM REPLACED DUE TO SHREDDING OF CLOTHES ON BOTTOM OF DRUM, 1ST YEAR. THANK GOD WE WERE SMART ENOUGH TO PUCHASE AN EXTENDED WARRANTY! NOVEMBER 08 F51 CODE. PARTS WERE ORDERED, STILL WAITING TWO WEEKS NOW FOR PARTS! HAS ANYONE OUT THERE BEEN TO A LAUNDROMAT LATELY? ALL I CAN SAY IS GROSS!!!!!
We purchased our Kenmore Oasis in 12/06. The dreaded F1 error appeared about 10 days ago. I immediately went to the internet and started researching. From everything I’ve read, this machine appears to be a real lemon. Today I called the “Rework” number suggested on many sites. I got absolutely nowhere. They denied any knowledge of this issue and said since it’s not a safety issue, there was nothing they could do. They told me to call the “4 HOME” number and schedule service. I even called back a few times to see if a different person would be more helpful. I called the 4HOME number and told hem I would not have anyone set foot in my house until I sopke with someone with knowledge of this control board defect. They sent me to a local Sears repair shop who sent me to a more statewide (IL) repair number who sent me to this number 1-866-769-7260 and said to say this: Per Sears, my model number and serial number fall under the Service Flash. This seemed to be a Maytag number. I went through my whole speech insisting that I speak to someone who knows something, anything about this. She transferred my call to someone at WhirlPool. (I think…this was my 8th person) I was on hold for a bit while she explained my problem. I was then put on the line with a wonderful lady named Michelle. She took all my info including websites I found as well as my whole runaround saga. She scheduled me a service appt. for first thing tomorrow AM. She said that the Technician will be aware of the “service flash” and that if he tries to charge anything, I am to call this national number at 1-800-341-2516. She said they will have the record of all the info she took from me. Through all these calls, I remained calm and persistent even though my head was about to explode! Try starting with the 1-866-769-7260 number and mention the Service Flash. We’ll see what happens tomorrow. I have signed the on-line petition and registered at the Class Action Lawsuit site. Good luck, everyone.
Follow-up to my post yesterday. The service Tech showed up and confirmed it’s a bad control panel. No kidding. He presented me with a bill for $380.00. I called the national service number and was plunged into the abyss of ignorance. They denied knowing anything about having this repair covered. I sent him away and had to pay a $75.00 service visit for nothing. I showed him all these websites that I have flagged including the class action site. He just shook his head and apologized for my troubles but that’s about it. I’ve renewed my phone oddysey which results in multiple transfers, disconnections, until you can’t possibly retrace you steps. I live near Sears Corporate and am thinking about going straight there.
Well, this is now the 5th time I have had the Sears people out.I got the dreaded F1…
I don’t blame the repair guys, they did not build the Oasis washer. It is a lemon as far as I am can tell. I have kept up the warranty to protect us so this helps but I had to tell my wife that it will not be fixed for 10 days, this after waiting a week to get Sears out to our house…
We have no place to go with this… A new washer is so expensive.
I will watch for ideas on this website…
Jim
Wow !! Thanks everybody for taking your valuable time to report this F-ing problem. [couldn't resist !!! hehee] Whoever programmed this error code must have had a big sense of humor !!!!
I bought my machine Dec 29th of 2006 and just yesterday, Dec 1, 2008, I started getting F’ed. [I believe the flashing 51 is just the minutes that are left....not part of the error code]
The manual just said to call for service so I figured that the www might have the answer to exactly what the F meant…
My stomach was turning into a mass of knots as I read each of your horror stories….thinking that the best thing to do is to buy a new washer and leave the stress behind [or at least leave it in the garage during the class action lawsuit !!!]
Thank goodness that I did my homework when I bought the Oasis top-loader and bought a 5 year Maintenance thingy [MPA] from Sears. What a relief !!! However, it still looks like it will be a gigantic hassle to get it repaired. I’ll keep you all posted.
Anytime you have new technology, you are going to have new problems. I was forewarned by the repairman who worked on my old Maytag, that when you have a computer board next to all of the heat and moisture and vibration , you are going to have problems.
By the way, I love Sears !!! [sorry, don't shoot me !!!] With my Maytag, my experience of them was that they were eager to have a happy customer. I had the MPA on that machine too, and yes, there were some scheduling goof ups, but the people with whom I spoke were doing their best to resolve the problem. I was calm, and they knew I should be screaming and appreciated that I wasn’t !!! They went out of their way to help me…. A manager called me the next morning to let me know that a technician would be there soon. He was clean and courteous and pretty much rebuilt the whole thing….all under the MPA !!! And, the guy wouldn’t take a tip !!!
Basically, from my prior research, if you don’t buy the MPA, you are pretty much F’ed !!!! [hehehe]
Also, do a little research on the MPA’s….the salesman is allowed to give up part of his commission to you as a discount. Believe me, they won’t just offer it to you; you have to know the facts about it going in because they try to play dumb…make them call the manager if you have to. I believe that I got $30.00 off of the 5 year MPA.
Hope this helps someone as much as all of you have helped me…in 2006 and 2008 !!!
Same boat, I purchased Oasis Washer & Dryer on 3/29/07 for $2,024.59. Around October 08 on the Dryer issues with the panal lighting up, not being able to dry cloths. On the Washer during the spin cycle hight pitch sound. Repair found a bad R/R Interface had it replaced on dryer at $258.44 parts and 1 yr service aggreement since I already had some protection no labor charge. Had the washer checked out the bearings had worn out had to replace the R/R Outer tub grand total $361.24 includes part, labor, 3 yr service plan. That puts me out for $619.68 so far and by the way there goes Christmas. I put my name on the class action law suit and petition next I fill a complain with the BBB.
We too purchased the Oasis washer/dryer set from Sears. We started having problems with the dryer about 18 months after purchase. Our independant repair man said those machines were built in New Zealand and that’s where the parts need to come from and the reason for the price tag. He went on to comment that Sears no longer builds their Kenmore models of anything. They out source them to whatever company. He suggested we go out and buy from somewhere other than Sears and to not go with the electronic bells and whistles. When those type of machines break, you’re looking at a big repair bill. We went and purchased another dryer. Now, we too are going through the dreaded F1 code with our washer. Guess we’ll be in the market for another washer also.
Washers and dryers are suppose to be durable goods. Sears products are neither durable or good! I guess many people have also bought disposable washers and dryers.
My Oasis dryer started giving the F2 code and shutting itself off last night. I called Sears, and conveniently my warranty expired on 12.5.2008. Yes, that’s 2 days ago, or JUST 1 day since the appearance of the error code!!!! Because the warranty has expired the customer service rep. is not authorized to give out any information about what this error code means. Unless I want to pay for a technician to come out and diagnose this problem, nobody can help me. Has anyone else encountered the F2 code? If so, what did you do? How much did it cost? Any feedback is appreciated.
Dec 13, 2008 – My washer just started flashing the F1 yesterday. (It’s just about 2 yrs old) Thought it was just a fluke – decided to see if there were any comments on this and BOY WAS I SURPRISED. As others have said, we owned 2 others Sears washers and dryers in our 43 years of marriage and had no problems. . .Now, it looks like I’m going to have to find some other company to buy from and not waste any money with Sears. I’m going to sign up for the class action suit AND contact the Better Business Bureau in Delaware where we purchased the machines. (I really feel bad that my daughter bought the same set.) ALSO, I will NOT be making any large purchases from Sears again!
Should we fill out complaint with BBB against local store or Sears Holding co? A friend was nice enough to give me her washer, she bought a Calypso-I warned her…but she bought the extended warranty. I am going to put this broken washer off to the side until I get a resolution-a free one. I paid way too much for this machine to just back down. Watch out Sears, you are about to lose a lot of customers, I will keep posting on every site I find how bad you are to your customers.
WEll, our oasis died after just 7 days. We argued and they brought us a replacement. Now ,18 months later, we are having both the F1 error and the tub bearing is roaring when the washer runs.
We are getting the tub assembley replaced under warranty
and are trying to get the repairman to replace the motherboard
before it completely quits again. We did purchase the extended warranty, only because of the first motherboard failure.
We all should have a FREE 5 year warranty from Sears on this model.
This is an update to a previous post on Dec. 2. We decided to be persistent and not take no for an answer. We thought we had worked out a payment agreement, had the tech out who tried to bill us. We had to pay the 75.00 service visit and rejected the repair. After days of talking on the phone to it seems like dozens of people, we were getting nowhere. We ended up going back to the Sears where we bought the machine because we desperately wanted to deal with one person. We hoped that the store manager might at least give us a suggestion on who could help us. Lucky for us, we ended up with a manager who was intrigued with our problem and agreed to personally take this on. She called the OneSource number on our behalf. She ended up getting them to pay the $75.00 service call, $100 for parts and $150.00 for labor which left us with about 70.00 to pay for out of pocket. She also reimbursed us the other $75.00 service call. Our machine was just shy of 2 years old. After doing additional research, she shared that since less than 1% of tha machines have failed, it doesn’t warrant a recall. Don’t give up. Call the OneSource number 1-800-479-5899, press the prompt for “failed too soon.” I believe they will work with you. It’s imperative to get a Case #. They seemed to know the issue. We had to put the whole cost on a credit card and then we were credited back the agreed amounts. This whole thing was aggravating and time-consuming but we are mostly satisfied with the outcome. Good luck!
I bought a drier from sears a couple years ago too. (Kenmore Oasis) It also has the same issues. It flashes 02, 03, & the “f” codes. It shuts its self off and contiunes to beep after its off. I take the clothes out and 10-15 minutes later it will start to beep again! I also unplugged it and tried to reset it. Nothing works.Its very upsetting. I too cant get any information unless I pay for it. I think Sears should stand behind thier products, but they dont. I will NEVER purchase a Sears product again. I signed that petition, I think everyone should, maybe we can change the way sears handles problems!
Us Too!!! We get the “51″ at least 5 times every load. With the annoying beeping. We called Sears and it turns out the problem started three days after our warranty ended. I will be joining the class action, and there needs to be some punishment for them.
WOW I’m on my second washer, the frist on came up with the F code the second week, Sears wanted to repair it, I wanted and receivd a new one for a 50.00 delivery charge, now a year lated when it goes into spin cycle no matter what size load it bounces all over the place. Sears will not help.
Our Oasis HE Model 27082 was purchased in March 2008 and it just crashed today. It will not power up and the lid is locked with a load full of damp clothes. The service guy can’t come out until 9 days from now. When the service guy comes out, I bet he is just going to have to ‘order’ a part which will take another week or two to arrive. This means we will be out of a washing machine for approx a month and my load of clothes will most likely mold over. I will never buy anything from Sears again.
our Machine is only 4 months old and we aare getting a F code and the machine stops Model 110.27062602 serials CT4271785. When we called the recall Dept. they said our machine was not recalled, but they would send a Tech. out in a week. OMgoodness they do not want to take responsibility for there machine.
We purchsed the Oasis washer/dryer March 2007. In less than 90 days, the washer flashed the infamous F1 signal and quit working. Sears did replace the washer. When the replacement washer was 18 mos old, it started beeping all the time and the control panel would not respond. We had a new mother board installed which did not fix the problem. Sear should recall this machine and stand behind their claim of customer satisfaction. We are joining the class action suit.
We purchased the Oasis washer/dryer March 2007. In less than 90 days, the washer flashed the infamous F1 signal and quit working. Sears did replace the washer. When the replacement washer was 18 mos old, it started beeping all the time and the control panel would not respond. We had a new mother board installed which did not fix the problem. Sears should recall this machine and stand behind their claim of customer satisfaction. We are joining the class action suit.
I bought this Kenmore Oasis Elite Model 110.27086603, top load washer/dryer set for my wife in Feb. 2007. It is not even 2 years old yet. The washer has been giving us the dreaded ‘F1′ error every time we start a new load since October. We have to stay there and wait for the cycle to start, then it beep with the ‘F1’ then we press cancel/stop twice, then start the cycle over. Sometimes it will do this 2 or 3 times before it will continue on with the wash cycle. The wash cycle then will complete. It hasn’t given us any other trouble, but I am concerned that if we don’t do something soon, then it will stop washing completely. We haven’t yet called a repair center or Sears, thought we’d look it up first. And, oh no, it sounds as if we all bought some $2,000 worth of lemons.
I’m not looking forward to paying up to $400, for it to then do this or another ‘F_’ error a few months later, like some of you have experienced.
The dryer dries fine as long as you set it on heavy duty, highest on dryness level and high on heat. Otherwise the clothes are still damp when drying is complete and will produce mildew smell. No problems as long as it is on ‘Heavy Duty.’
I think I’ll sign up for the class action suit and call Sears. Maybe wait until I can no longer wash clothes before repairing.
Well its 2009, spent 4 months fighting Sears, new year, new fights, I am going to call every number I find until something gets resolved. I am sure Sears shareholders get their machines replaced when theirs start with the F1 code-don’t you think???? If ANYONE has had ANY success please post it. I am exhausted with this fight but I am not giving up, I am not going to buy a new set or have a mismatched set because they are being ignorant and denying that this problem exists.
I have the pacific blue Kenmore Oasis HE Canyon Capacity washer/dryer that looks really good but washer does F1 thingy so I have to babysit it just to get the laundry done. I think that pressing stop/start button will ultimately cause other things to go bad but I don’t know what else to do.?????
Well it appears that we are at least in good company. We bought our matching pair of Sears Kenmore Oasis Ellite He Washer & Dryer in 2006. Summer of 2008, the motherboard went out on the Dryer. Being somewhat ‘mechanically inclined’, I decided to order a new part and fix it myself. The part cost roughly $150.00 plus shipping. After about 10 days with no dryer, the new part arrived. I was able to swap it out without any problems. The machine worked fine for 1 load and then quit again. After a much heated conversation with Sears, they sent us a second motherboard. After another 10 days without the dryer, the second part arrived and was swapped out. This second board didn’t work at all. This time I demanded that Sears send out a repairman. Of coarse they charged me the almost $200.00 fee for the maintenance agreement. The repairman came out and checked the board and sure enough, it WAS bad. He had to order yet another board, which required another 10 day waiting period. The dryer is now functioning as it should, but this past week, we began getting the F1 error on the Washer. Unless Sears quits buying all this crap from China, I will not purchase another item from Sears, EVER!!!
Bought our washer in May of ’06.. the past 3 months.. Yep, you guessed it F-1. No, we can’t get it to run. I DID get the 3-year contract, so it won’t cost us anything, but it’s a real pain not to have our washer. Had a Maytag for 12 years with no problems. Thanks Sears.
Thank you to everyone who truthfully gave their honest opinions and concerns about this Kenmore Elite Oasis washer. I almost purchased one today, but I made the decision not too buy it, based on the reviews. I did not want to be the next person writing about the F-1 issue that all of you are talking about. Thank you for sharing. You saved another person from being victimized by this Sears Product. God Bless and Happy New year 09 to all.
Our washer is also doing the same thing, upon start up the F1 code flashes and beeps. I press stop and then start and the cycle restarts. F1 will stop the washer exactly 4 more times. Each time, I press stop and then start. Then, it runs until it is done. Twice, it has stopped at about 37 minutes. I notice both times, it is during a fill cycle. It is still working, but instead of replacing when it dies, we will purchase a new different model. The sad thing is we have the dryer too, so far it has been good. But they won’t match. Can anyone say what is going on with this class action lawsuit? Thanks!
I bought this washer/dryer set in February 2007, for $2600 and this is the second time we’ve had trouble with the washer. The first time the washer was covered under warranty. Now we are getting the F code, ul code, and multiple beeping. When we start a load it runs most of the cycle until it hits 22 minutes remaining then the machine freezes, starts beeping and flashing. Washer will not drain remaining water or finish cycle. I tried to call sears to schedule an appointment and it would be nice to talk to someone who actually speaks ENGLISH! I ended up cancelling the appointment and doing some research online and was suprised at all of the people who are going through the same as me. I also noticed that our clothes were smelling like mildew at times from the dryer, unless you have the dryer on heavy duty and on high heat. I will never buy anything again from SEARS! They sell nothing but junk and they will not stand behind anything. I will also join the CLASS ACTION LAWSUIT and will call the BETTER BUSINESS BUREAU of Pennsylvania! Good luck to all!!!
I bought my washing in April 07 and in Sept. 08 I started getting the F1 code at first just when the cycle started. Now I get it everytime water gets ready to go into the washing. It takes about 4 tries to finally get it started and once at the rince cycle. I contated Sears and the guy told me that it sounded like and electrical problem to him and that a repair man would have to come and check it out. I asked him if there was anything that I could do to fix it myself and he said no. I asked him how much it would cost. He told my between $60. and $80. to look at it and then what ever parts were. I told him I would call him back (never did). My husband talked to a man at our local Sears store. He told him that the machine made a squeeling noice when the water goes into the machine. The man said that it sounded like the water was not being sucked in but being forced by the pressure. So he took the machine apart and cleaned out all the hoses and anything that had to do with the water and put the machine back together. It didn’t help. It still does the same thing. I am not happy with the machine. If I wouldn’t have paid so much for it maybe I wouldn’t be so mad. I too would like to be included the the class action lawsuit. Where do I sign up??
piece of Junk sears shuld have the F-1 code stuck up their F1
F1 F1 F1…
F this…!
I am sorry to hear so many of you are experiencing the same problem I am with regards to your HE washer/dryer…
My washer stops with 17 minutes remaining & then I have to shut it off & select the rinse/drain/spin option like 3-5 times for it to complete its cycle…
What a flipping joke…!
$2k for these things…?
Please email me if anything is happening legally with anyone…
I will be all over it…
Sears sucks…!
I just filed a complaint with the Better Business Bureau and would encourage everyone on this list to do so immediately also. I don’t know of any other way we can get help regarding this poor product! Here is the info. to do so:
The BBB that will handle your complaint is:
BBB Chicago & N. Illinois
(Chicago, IL)
330 N. Wabash, Ste. 2006
Chicago, IL 60611-7621
Phone: (312)832-0500
Fax: (312)832-9985
Email: info@chicago.bbb.org
Web: http://www.chicago.bbb.org
Filed against :
Sears Holdings Corporation
I purchased a Sears Kenmore Elite Oasis Automatic Washer on 7/9/2007 for $699.99 plus $60 delivery fee plus tax $55.48 for a total of $815.47 from Sears Retail Dealer Store, KS 03351. The cycle on/off beep signal beeps continually when you run the washer throughout the entire load. If you leave the machine plugged in when the machine is off, the machine will start up on its own, start filling water suddenly, weird stuff like that. I called Sears Repair Service Center and they finally had a serviceman call me a week later. I asked him how much it would cost to fix and he told me that it would cost $121 just to come into my house. When I told him what the machine was doing and that I had read on the web that it was probably a bad control board and that it sounded like it usually was a $400 repair, he agreed and said it would cost between a total of $350-450 to repair. I told him I’d have to discuss this with my husband and canceled him for that day. I think this is an unfair repair cost for a product that is only 2 years old plus it was a $699.99 machine and costs $400 to replace a control board????? Sears needs to recall this product. The problem is that people NEED their washing machine (like I do) so I either need to get this fixed or go out and buy a new one. This is very unfair to the consumer to be treated like this. I do not think the retail store should be charged for this problem because this is a producer issue.
I posted this on the Kenmore Oasis Class Action Lawsuit Website:
I bought the Kenmore Oasis machine in February of 2007. After the one year warranty ran out I started experiencing problems with it. I was getting a LD code on it and with this code the water would not drain. It would just beep. I would unplug it several times to reset it and would even leave it unplugged for hours at a time. I would have to restart the load and if I was lucky, it would complete the the whole wash. Then in addition to the LD code popping up regularly, I started to get the F1 code. It would come on at the beginning of the wash and would not start until I would stop and start the machine at least a few times. It got to the point where 80% of the loads I would attempt to wash would either stop due to the F1 code or the LD code. Sometimes I have had to unplug it for a couple of days and then attempt to use it again. Once in a while I was able to wash a load from beginning to end without any problem, but it got so bad that on weekends I was only able to wash 3 loads in one day, if I was lucky. I asked about this problem many times at Sears. They just told me that my 1 year warranty had run out and I would have to pay for a repairman to come out to look at it. I got tired of it and just purchased a new washer yesterday. My $1,000.00 washer is going into the garage where it will no longer be used. I can’t get rid of it since we paid so much for it and we did not even use it for two years. Now I feel bad because the machine I just bought yesterday is also a Kenmore.
Joni, you could probably just return the new washer to Sears and get a new one somewhere else. This Oasis deal is awful, but Sears has a pretty good return policy – they’d probably take back the new one.
Good luck.
I don’t own one of these, and boy am I glad.
WE ARE HAVE THE SAME PROBLEM WITH THE “F1 CODE”, DOES ANYONE NO WHAT IS GOING ON WITH THE CLASS ACTION LAWSUIT. WE SPENT TO MUCH MONEY ON THESE MACHINES. HOW FUNNY IT IS THAT OURS OR ABOUT 18 MONTHS OLD ALSO. MY HUSBAND LIKE MANY OHTERS IN THIS COUNTRY HAS LOST HIS JOB AND WE ARE A FAMILY OF FIVE WITH OUT A WORKING WASHER THIS IS GREAT. I SEE THAT EVERYONE IS UPSET WITH THE WASHER’S CODES BUT I HAVE TO COMPLAIN THAT MY WATER AND ELECTRIC BILL HAS GONE UP SINCE WE HAVE BEEN HAVING THE PROBLEMS WITH THIS DANG MACHHINE. BOY AM SO GLAD THAT WE THOUGHT WE WERE SPENDING OUR MONEY WISELY BUYING SUCH ENERGY EFFICIENT PRODUCTS.
I also have the F1 code on my Oasis HE washer. I read down to the end of these posts hoping to finally see a resolution to this problem. Guess not. I can easily replace the control board myself for the $176.00 the part will cost from sears but from what I have read the replacement part will probably not last long. I am just wondering what the F1 code actually means? Is the problem with the board or is it something that is hooked up to the board?
F codes almost always have a meaning like a bad switch or a bad valve etc.. If anyone knows where I can find out more info on he F codes please let me know. I also wonder what model of Whirlpool washer uses the same parts as the Kenmore Oasis since someone said Whirlpool makes this washer for Sears. As with everyone else here any help would be appreciated.
Typically Sears – I told my kids years ago, I hate Sears. Then in a moment of weakness I bought this dog call the Kenmore Elite Oasis. One would expect a recall for a design flaw that causes the F-51 code. In my opinion this is not a manufacturing problem, but a design problem. A manufacturing defect is when they assemble the machine wrong. If a part is designed wrong, but manufactured according to the correct specifications, then a one year manufacturing warranty is OK. But if a part is designed wrong and fails (as it apparently is designed to do), then this is a design error, not a manufacturing error. Anyway, a service call cost me $69.39 only to be told the parts need to be ordered and the total repair will be over $550.00 for a new board and electrical harness. The electrical harness is needed because the board has been redesigned. So the harness isn’t broken, but a new one is needed because the computer board is redesigned. So the board isn’t broken at all, it is doing what it was designed to do – apparently designed to break down. This is the same old built-in obsolescence paradigm from the auto industry.
From my “expert” Oasis experience……..F1 codes usually mean that the water is backed-up in the drain hose. Pull the hose out an let the excess water clear the hose and the F1 code will go away. F1 also comes up when the clothes causes the drum to become off balance. The solution is to redistribute the clothes and try again. Good Luck!
If we all contact the BBB maybe we can force Sears to do a recall on this $800 piece of junk instead of making it a $1,200 piece of junk that doesn’t work properly after only 18 months.
I just filed a complaint with the Better Business Bureau and would encourage everyone on this list to do so immediately also. I don’t know of any other way we can get help regarding this poor product! Here is the info. to do so:
The BBB that will handle your complaint is:
BBB Chicago & N. Illinois
(Chicago, IL)
330 N. Wabash, Ste. 2006
Chicago, IL 60611-7621
Phone: (312)832-0500
Fax: (312)832-9985
Email: info@chicago.bbb.org
Web: http://www.chicago.bbb.org
Filed against :
Sears Holdings Corporation
Thanks for all the posts, I too foolishly purchased the Kenmore Elite Oasis washer and dryer in 2006 and the dryer is the current cause of my headaches. For over a year the dryer would get stuck on a drying time, say with 10-20min left, and would require a manual shutoff or it would keep running. I didn’t think too much of it until the dryer started beeping continuously during it’s drying cycles. I filed a complaint w the BBB as i don’t want to donate hundreds more dollars to temporarily repair the electrical failures of these lemons. I saw the class action website for the washer, is there a similar one where we can file a claim on the dryer? Hopefully our unified efforts will make a difference.
We bought our Kenmore Elite Oasis washer and dryer in December of 2007. I had to replace the pump that was leaking less than a month after the warranty expired. Now the washing machine does not even work. It starts up then after about 3 or 4 minutes flashes f51 and just beeps. I really feel as if I have been ripped off by Sears. I will certainly never ever purchase anything from sears. Not even tools. You can’t tell me they didn’t know about this problem! COME ON SEARS —STEP UP
We have had our Oasis for 1.5 years,and in Jun 2008 the F code appeared. At first sent the wrong control board. Then I just ordered the correct board from a local vender, who claims they have received a lot of request for the control panel for this washer. The part came and I installed it myself. So far so good. But one thing I have notice is that the times on the cycles are longer now, so I guess energy saver aspect went out the window. I’m now concerned because the dryer is getting stuck at the 27 minute mark. I’m keeping a close eye on that. I also called Whirlpool and they said since it’s not a saftey issue they won’t issue a recall. Ok, so a dryer starting on its own and not shuting off is not a safty issue, it’s on 220 amp, are you crazy Whirlpool? Also when we purchased the washer and dryer the sales person said the former Qasis model was recalled and the bugs were worked out, yeh right. Take it to the media, consumer affairs, no body likes bad publicity especially during these times.
I am also a ‘proud’ owner of the Oasis pair. If I were being paid by the hour for the time I have spent trying to resolve the many issues with this laundry pair I could retire in good standing.
I did call the ‘One Source’ number (1-800-479-5899/6351)and filed a complaint. Prior to calling the ‘one source’ I had called on the 17th to try to talk to someone in authority and again was sent to the technicial representatives. I was told a ‘Master’ technician was the only one that could make the decision about replacing my units-either with something else or the latest and greatest Oasis. Well, the tech showed up this am at 8am and Yep you guessed it, he was not a Master tech. So now I have another appointment for Monday. After all this, I found this web site and called the ‘One Source’ number. They have instructed me to keep my appointment on Monday and while the tech is here to call them and they will talk to the tech and make the decision as to how to proceed. I was one of the ones that did buy the 3 year extended protection but it will expire this April. Like most of you, I don’t feel I should have to keep a protection plan on something that is clearly defected but if I can not get resoluthon I will have no choice.
Has anyone had any luck with the ‘One Source’?
I will keep you posted as to the outcome.
WOW!! I guess I am in good company. We have owned our Kenmore Elite washer and dryer for almost 2 years. A couple of months ago it started beeping all of the time. We tried unplugging it and there are times when it still would beep. Then the dreaded F1 code started appearing on the panel and the drum would start to fill up with water and it will spin on it’s own. I have had it. Right now I am waiting until it no longer will wash my clothes until I call Sears to repair it. I am not sure it is even worth it at this point. I have 4 kids and bought these because of the size of the drum in both of them. I had visions of doing less laundry and freeing up a little bit of time in my day. Joke is on me I guess. I contacted the BBB and joined the class action lawsuit that I hope produces some results. Has anyone heard back from the company representing the lawsuit? All I want is a new washing machine. I can’t be without one but also can’t afford to buy a new one. I will NEVER buy another product from Sears. I hope this works out before I am left without a way to wash my clothes.
TRY THIS — I JUST called the 800 659 7026 “Product Resolution” hotline with my Oasis HE Mod/Ser# to see about the ‘recall’ that the MANUFACTURER has authorized, sending out FREE control boards and service calls. That lady told me ours isn’t on the list and blew me off. BUT…I called back to ask some more questions, got a very nice lady named Leslie. She looked up my MODEL# (110-27087602), told me SOME have been ‘recalled’, but not my Serial#(CT3270708). I was transferred to another lady, also very nice, named Mary, who told me that ‘recall letters’ are being sent out to some Mod/Ser# owners while more are under review. She then told me to go to CPSC.gov and file a complaint to pressure the manufacturer into speeding up the review/recall process. SO HERE’S THE DEAL — call the 800#. Find out if your model/serial# is on the list. Even if it is…go to CPSC.gov – file a complaint. The more pressure they get, the faster they’ll work to resolve it. Good Luck To All!! Oh, wait, is that my washer ‘beeping’???
I posted several months ago but I thought I would let everyone see what I wrote the BBB of Chicago and the response I received from Sears. I am not happy with the resolution and will post that at a later date when a response is given.
MY LETTER:
W. Bruce Johnson, CEO & President
Sears Holdings Corporation
3333 Beverly Road
Hoffman Estates, IL 60179
Mr. Johnson,
My wife and I have made several large appliance purchases from Sears over the past twelve years. Our purchases include two dishwashers, a cooktop, two refrigerators, two washers and two electric dryers. Everything has been fine except for one Kenmore Elite dishwasher needed new seals on the door and the other needing new seals and some plumbing pieces which were not included. In December 2006, we purchased the Kenmore Elite Oasis series washer and dryer that are manufactured by Whirlpool.
For the $2,000+ spent on these two machines, neither has lived up to its expectations. The washer had a repairman visit after we first purchased it because it was ripping our clothes. We were told that this is because we were not using it properly and should not use the high spin speed. We took the advice and the ripping of clothes has decreased considerably. Thirteen months after the original purchase, we were receiving the F51 code. We were persuaded into the purchase of a one year service contract. The repairman had to replace the circuit board. The dryer started to have issues at about the same time and opted to have the washer fixed first. The humidity sensor for the dryer ceased to function properly. A normal load of laundry could operate for hours on normal heat and the dryer would not stop running. I believe this would be a fire hazard. In November of 2008, the dryer started beeping repeatedly and would stop and start at any time. It started on an occasional basis but by Thanksgiving the dryer beeped continuously and had to be unplugged when not in use. I called customer service to complain and was offered $150 credit toward labor and $100 credit for parts. The repairs exceeded this amount and we actually had to have another visit in January because the sensor still did not operate correctly. We had yet another visit to replace this part and it still does not seem to dry properly.
I’m not sure how much the executive level of Sears cares but customers, like me, are very dissatisfied. The economy is horrendous but yet Sears does nothing but ignore recalling a defective machine. There is a class action law suit being brought against your company by Andrus Liberty & Anderson LLP (http://www.toploadclassaction.com/index.php). There is also a petition being submitted to Jeff Fettig, CEO of Whirlpool (http://www.petitiononline.com/cabrio08/petition.html). Here is another of many sites dedicated to your Oasis (http://www.appliance.net/2008/sears-unveils-kenmore-elite-oasis-washer-and-dryer-438). I have signed all three in the hope that Sears (and Whirlpool) will try to keep the trust of the consumers. After all, these are the very people that made Sears successful over 100 years ago.
I work for a company with over 100 years of success in the automotive industry. If we were selling a defective product and this caused us to lose market share, quite a few people would have to answer to our CEO.
I am intrigued to see what response Sears and Whirlpool make regarding the Oasis and Cabrio washers and dryers. Ideally, Sears would replace/repair faulty machines or give a credit towards another Sears appliance purchase. I expect nothing to be done. Remember how the Big Three automakers considered themselves invincible in the 80′s. Build an inferior product and the customer will return sooner to make another purchase. Toyota is now number one in the world.
RESPONSE FROM SEARS:
Nita Virghes
Better Business Bureau
330 North Wabash Ave., Ste. #2006
Chicago, IL 60611
Re: Mark Gilbert – # 94222074
Dear Ms. Virghes:
We have completed the investigation of Mr. Gilbert’s complaint regarding his dissatisfaction with his washer and dryer.
For clarification, there are no lawsuits or recalls pending on the Oasis washers or dryers at this time. The law firm that Mr. Gilbert mentioned is investigating the matter to see if there is enough evidence to support a class action suit, but nothing has been determined to date. As far as the link to the CEO at Whirlpool, that is simply a site to register a petition against Whirlpool and has only 682 signatures at this time, which is minimal considering the tens of thousands of units sold.
In regard to the repair that Mr. Gilbert recently had on his dryer; he was reimbursed $250.00 of the cost of the repair which is more than most other retailers would provide considering the product in question is over a year out of warranty. It is unfortunate that Mr. Gilbert is dissatisfied with the performance of his washer and dryer, but we feel that our One Source group has already provided Mr. Gilbert with a fair resolution to his issue with his dryer. As to the washer, he purchased a Service Smart Agreement on February 25, 2008, which covered all the service calls to his washer, including the one part that was installed on February 29, 2008. Although we empathize with Mr. Gilbert, we are unable to provide him with any further compensation. If a recall or class action suit is formalized, than Mr. Gilbert would be contacted accordingly by the manufacturer. In the meantime, we ask to have this matter closed.
We apologize to Mr. Gilbert and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns.
Sincerely,
Melissa Lando
Regulatory Complaint Specialist
I purchased the Kenmore Oasis-he washer/dryer for $1800 in Feb 2007. In late Jan. 2009 the machine woke us up at night beeping….F1 code flashing. Repairman came out, listen to my complaints(randomly beeps, randomly fills with water, randomly agitates when not in use, and beeps constantly while in use) and without hesitation stated the control board needed to be replaced ($400). He voiced to us that he has replaced numerous boards, sometimes more than once in the same machine. I refused to pay for the repair after hearing this and finding so many complaints on the Internet. After visiting with the local Sears lg. appliance manager and the store manager, their answer was that Sears would pay for the $70 visit if we would pay for the $400 repair. Now I have a $1000 washing machine that needs to be unplugged when not in use and babysat while in use….this should not happen to a 2 year old high-dollar washing machine!!
I am yet another customer with F1 issues. My Kenmore Oasis Elite was purchased in late 2006. A few months ago..the F1 appeared and started beeping loudly for my attention.
As with anything unruly, I over-ride this lovely new message by restarting the load over and over until I win! Then washer does its job. I dont know how long this technic will last??
I want to add, I tried to find an answer to my F1 problem via internet, I typed in my browser: Kenmore Elite F1 and I found this!!
Wow I feel stupid, I thought I had purchased a good product!
Yes I signed the petition!
Oh poooo..
Last night our 16-month old child (oasis washer) must have been lonely. It started beeping and woke my wife and I at 3am. It wasn’t in use and was flashing lights and had a F4 code. I rebooted the power cord and that seemed to reset it’s marbles, only to fail again while sending a load thru this morning.
I was planning on calling the local Sears but instead decided to Google the fault code and found this site. HOLY CRAP what did purchase.
As Mike Pender Feb 23rd wrote, I called into Product Resolution and was informed that our child is on the recall list and a tech will out on the 9th. I will inform you with the results.
good luck to all…
Pabes
ps.. The local Sears store owner is a old friend and he is going to get a call from me in a couple of minutes. May not be friends after that…
I purchased the Oasis Elite washer and dryer April, 2007 and had my first problem October, 2007 with the dryer; cost to repair – $283! Now my washer simply won’t power up…waiting on the parts to repair this one, also!! I’m VERY disappointed after paying over $1800 for the pair!
I’m sure you will all be surprised to hear that I am having the same F’ing problem. Kenmore Elite 11/2006 and started the F code right at 2 years old. I called for repair not knowing about this problem and the lady asked me if I wanted to buy an extended warranty before the repair guy even looked at the machine. I said “no” I will wait and see what is wrong with it first. She asked me “are you sure?” and said there would be a $65 service call. The repair guy showed up at 5:45pm after being told it would be between 8-5 and never even touched the machine and said it would be $389 to replace the “mother board” and that all of these machines have this problem. Sears knew what was wrong before they sent the tech to my home and charged me a service fee that was unnecessary. No way will I pay to repair this when I can buy a new machine for almost the same price. Sears you are a bunch of CROOKS!
Can anyone lead me to the info on the lawsuit against Sears/Kenmore? I have been totally frustrated with Sears and these F-!!! HE4 Elite Oasis washer/dryer for 4 years! Help!!!!
The lawsuit is at http://www.toploadclassaction.com/index.php. I contacted the law firm and the class action is only in the state of California but they are taking names. The law firm may consider taking it nationally.
I just got the F1 virus on my Kemore Oasis after about 20 months. This is just terrible. I went to the class action link and signed up. Now I’m about to call 6 On your Side. I’m going to bring this to the media.
HELLO EVERYONE…ADD ME TO THE GROWING LIST OF F’ERS. I’M AN F1.
HMMM…
I’ve started having the F1 problem after about 2 years. seems like if i restart it several times, and lean on the lid it will run. have not yet called a repairman, seems like that may be futile anyway!
We too had to have the board replaced. Had the lights flashing and random beeping. I was just looking on line for an owners manual because I did not get one, and I can’t get the save energy plus setting to come on with this new board.
Add one more F1 to the books. I called the 1 800 number=no help. I called Sears=no recall, I emailed the lawyer who is supposedly filing a class action lawsuit=no reply. Not just one dissatisfied customer here. I’m telling everyone I know to stay away from Sears/Kenmore products. I know they don’t care because they already have our money.
The same thing happened to us with our dryer. It is a shame that sears does not take responsibility. I will never buy from SEARS again.
My Krapmoore Elite toploading washing machine also went out on me last night. It was in the middle of a soak cycle when the POWER just completely turned OFF. No codes or anything like that it just won’t power up anymore. I just don’t want to spend any more money on it and end up in the future getting one of those trouble codes. My wife and I bought this crap from Sears about 1 1/2 year ago.
WE BUILT A NEW HOUSE AND DECIDED TO GET THE OASIS ELITE WASHER AND DRYER THE THING WORKED GREAT UNTIL A WEEK OR TWO AFTER THE WARRENTY WAS OVER. I STARTED A LOAD OF CLOSE AND HAD TO RUN TO THE STORE, CAME BACK AND MY WASHER HAD BUSTED A HOLE IN THE SHEETROCK, AND HAD BUSTED THE CARRIAGE ON THE INSIDE OF THE WASHER, LUCKILY I CALLED AND COULD STILL GET THE EXTENDED WARRENTY, THAT WAS $200.00 SEARS CAME OUT AND REPLACED THE WASHER. APPARENTLY THE INSTALLER DID NOT LEVEL THE WASHER. O.K.
2 YEARS TO THE DATE CAME HOME TO WASH CLOTHES AND THE WASHER WAS DEAD,,NO POWER, NO NOTHING..I TOOK OUT THE MOTHER BOARD MYSELF ORDERED ANOTHER ONE, INSTALLED IT,,WORKED GREAT FOR ABOUT 5 WASHES (MOTHERBOARD $165) YESTERDAY IT CRAPPED OUT AGAIN..GOING TO GET ANOTHER MOTHERBOARD UNDER THE 30 DAY WARRENTY..WILL THIS WORK, WHO KNOWS I REGRET BUYING THE PIECE OF JUNK….
DITTO!!! My family has the same problem with this crappy washing machine. It’s as if invisible enemies have taken control and are turning on the rinse cycle, agitator, and BEEPING at will!!! We paid the $69.00 for the local repair genius to come out and give me an instant migraine for over $300.00! Which includes $200 for a new control board and $100 for labor! The whole incident made me want to scream INCONCEIVABLE!!! (I just got finished watching the movie The Princess Bride, go figure) I was going to try to replace the motherboard myself, until I noticed all of these blogs on repeat failures, and just happened to notice the beautiful three pro communist words blazened on the controlboard, once again reminding me that as long as we as consumers continue to support china by being greedy, and helping them get richer, smarter, and more dominate, by buying all of there cheap, insufficiant, garbage products, we will never be able to rebuild our once great country to the way it used to be. Greed is not good! It’s what took down the roman empire and it will be our undoing as well if we don’t take back this country very very soon!!! I’m buying american! And if I can’t find anything left that’s still made in america, then I’ll wash my things by hand and hang up a line for the drying! I’ll go Old School on there behinds! Sear’s quality has been destroyed by trying to compete with the likes of walmart and there pro china agenda! Take a stand and make a difference! Your children and grandchildren will thank you or judge you! Buy American!
Today (4/3/09) I got a letter from Sears. They will replace the electronic control board (you know, the F-51 business) for FREE, in warranty or not. Serial #s for the Bad Board begin: CS48 – CS52 or CT01-CT49. Call Sears at 800-847-9083. The voices of all of us have finally been heard! There also is a class action attorney firm in San Francisco looking into a legal remedy.
Today (4/4/09)
Thank You Ricardo!
Came home from work and wife upset at F51 code flashing on 26month old Elite Oasis Washer. Called to get service no service for 3-5 days. Came upon this web site and guess what I found??? Uh Oh us too! Read to the end and Ricardo had some great info with the recall of these machines and or parts of these machines. Called the 800-847-9083 and talke to a lady who required Model# and Serial# and much to our surprise we were in the recall. Now I will keep all informed how this works out, she says we will be shipped directly to our home the bad part the recall is replacing and we then are to call them back so that service man can install at no cost to us! Well hope it works will keep you informed of this situation!
Hope the repair man is not from A&E cause those guys can barely get themselves out of their vans by themselves let alone work on an appliance!
Thank You Ricardo. Called this morning and Sears is sending out the new part and will schedule for repair once we get the part. We were about the abandon our washing maching and get a new one (no Sears models). Keeping our fingers crossed!!!
Here is a new one…Plugged it in this morning and the display was flashing lid, we opened the lid and the washing machine powered down. I can almost laugh now that is going to be fixed.
just called the number 800-847-9083 and my machine is on the recall list!!! parts and tech will be free
Thanks for the information regarding the OASIS washing machines! I called the 800 # listed in the previous post and found my machine was on the recall list! I am so thankful i found this information and can get the problem fixed. BTW, the reason I started researching Oasis, was because my dryer started smoking while drying clothes! The lint catcher was clean. Thank god I was home and unplugged the machine immediately. I discovered the dryer is not on the recall list, outside of the warranty, and consequently, ill have to pay a $65 fee for a tech to look at it! If it cost $300-$400 to repair, im junking it and getting an LG.
I purchased both the washer and dryer. The dryer is great the washer – well it does not wash and the clothes are not clean. I had five service calls until a knowledgeable technician serviced the machine. I purchased a Sears Kenmore earlier in life and it lasted 20 years and I had great service. I cannot say that today – although I purchased the extended warranty so did not have to pay for the many service calls ( not withstanding the inconvenience of going to a laundromat) the quality of the product in inferior.
I purchased a Speed Queen top loader and my clothes are finally clean. I have the Kenmore in my garage because I cannot in good conscience sell it to anyone. What a waste of money and Sears is unwilling to help. So I am spreading the word so no one else makes the same mistake I did.
It is disappointing to know that Sears as a reputable company no longer stands behind its products nor supports their customers. How sad for our American economy.
I have had all the problems listed here. I just received a letter from Sears stating that they are going to replace the electronic control board upgrade at no cost to consumers if the first four characters of the serial number begins with CS48 through CS52 or CT01 through CT49. Call 1-800-847-9083 with the serial number and product model. It says you WILL NOT be charged for the board or the installation. Must respond within 90 days of 4/09/09. Hope this helps.
Update from Pabes 3/5/09
3/16/09 Finally had a service tech show up, only to have him inform me that it was to be a charged service call. Informed him of the supposedly recall and free service and replacement of parts. He was very aware of the many problems with these machines. He did a self-diagnostic test of the machine, as it records any faults. F51 is a problem with the motor tach feedback and F2 is a problem with the interface board. He called in to the tech center and product recall numbers only to be informed that our machine is not on the recall list and I was misinformed.
I called back to the Product Resolution number again and demanded to speak to a supervisor. Surprising how those nice ladies sure got a snotty attitude all of a sudden. After the typical run-around and refusing to be called back, a supervisor, Jess, in the San Antonio office answered. Gave the same unhelpful pitch and said he is in the same situation as the rest of us, a faulty machine (what crap). Also stated that a letter is going to be sent out soon to all affected owners. He was more concerned about identifying the lady that originally stated that my serial number was in the recall. Probably wants to fire her for trying to help us out.
4/09/09
Received a form letter from Sears and a Repair Protection Agreement Request application at a cost of $103. Sounds like Sears is trying to recoup some money out of this failure.
I will probably spend the $103.00, and then call in for service to have the board and tach feedback changed out.. That will at least save me $3-400.00.
Will keep in touch.
Pabes
I’ve owned my Kenmore Oasis HE since June 2007 and have had all of the problems listed above. Finally my washer stopped working. It will turn on, but none of the buttons work. I found this forum and called the Sears product resolution line at 1-800-659-7026 and spoke to a service representative. According to him, my serial that begins in CT47 is eligible for the circuit board upgrade. The repair technician will be here in 10 days. I’ll make another post with the results.
I also have had MANY problems with the Kenmore Elite HE washer. NOW MY BASEMENT IS FLOODED!!! I think I should cancel my sears card as obviously they could care less. I also was told $75. for sears to come over and just look at it, NOT FIX IT! ENOUGH SEARS, you have lost another long time (over 50 years for our family) customer, shame on you sears, times are tough enough and this is not what we expected especially after paying TOP DOLLAR for this Elite washer and dryer. GOOD BYE FOR GOOD!!!!! Brad Coughlin
Every time we start the washer we get an F1 error. By pushing stop and then start several times the washer will eventually start, then halfway through the wash cycle the washer stops with another F1 error, pushing stop then start multiple times it will finally finish the load. This started last August, we call Sears and was told that it would be coming up on a recall, so we waited.
We received a recall notice about 2 weeks ago, the tech came out, look at the washer and said the model wasn’t covered by the recall and that he couldn’t do anything. I have contacted both Sears and Whirlpool and neither one will do any thing.
I posted a comment up top there back in October 08. The problems I had then I still have now and then some. I have learned to be patient with this washer all though there have been times I have punched it..lol I can’t afford another washer right now and it’s been a few years now that this thing has acted up. I still get the F1 and F2 signals and when I first turn my washer on I have to wait for it to calibrate before it lets me do anything. Once the washer is done running I have to unplug otherwise it beeps nostop and will begin to spill water back into the drum and spin violently. This is one poor piece of machinery. I will never by from Sears again.. At least not an expensive piece of equipment.. Good luck to you all I am still dealing with my possessed washer.
I have been experiencing problems with the Kenmore Elite Oasis for about 4 months. It works intermittently but continues to beep at me. However, over the last week it has become more difficult to get a load finished. I am having to try and wash the load multiple times to get it through a cycyle (so much for efficiency). My daughter threw up in the car this morning and I have tried 4X to wash a load but it stops before it gets to the rinse cycle. It just continues to wash and won’t stop until I cancel the load. Now I am stuck with a sudsy load. Who pays for all of the water that I have spent rewashing clothes and who is going to pay for the new car seat that I am going to have to buy so that I can take my child to daycare in the morning???
I also own the oasis washer and dryer that were a huge waste of money. The washer gives me the ul code and takes all day to rest and the dryer takes over an hour and a half to dry the cloths. Would never purchase kenmore products or shop at sears agian. Would sell both washer and dryer but pretty sure I would have to pay someone to take them.
Well, surprise, surprise, I am in the same boat. So, I purchased the washer and dryer in May 2006. I have had issue after issue. Thankfully I also purchased the extended warranty! From day two of ownership I had problems with BOTH of my machines. Sears actually replaced my washer pretty quickly, I think because the technician felt so bad because he had been out to my house so many times and they were brand new. However, since then I have had to have the door replaced due to rusting. In fact, I have a repair service appointment in two days to look at the second door because its rusting as well. On to the dryer… the dryer has had tons of issues itself. I have had the computer replaced twice. At least now when the F codes come on, the dryer is still operable, whereas before it would compltely shut down and I had to call it in for service. The sensors inside the dryer don’t work, so all those fancy drying cycles cannot be used. When I do use those various cycles, either I get an F code that stops the drying process and my clothes are still wet, or the dryer runs for hours and doesn’t stop until I manually stop it. So, I am forced to only use the cycle that allows me to specify the drying time. Even with that specification, 99.9% of the time, the dryer stops drying and has a flashing F44 code. Most of the time the clothes is actually dry, but sometimes I have to run it again.
When I have had technician’s come out in the past, they don’t know what to do. They don’t know what the codes mean and their answer is to replace the computer. But that doesn’t fix the problem! Even when the computer is replaced, the codes still come on. Like I said, I am on computer number 3 right now and I still get the F codes!
Here’s what I found out about the extended warranty. In order for your washer or dryer to be eligible for replacement under the Sears Protection Agreement and the No Lemon Law Guarantee, you have to have FOUR service calls in the same year and FOUR functional parts replaced in the same year. So, shame on me for not continuing to call and instead putting up with the F44 codes everyday. All the repairs and service calls I made in the beginning don’t count because it was over a year ago. So, now I am tracking each appointment and I will make sure I call every time there’s an issue.
I agree with everyone else on this site that I am so disappointed in Sears for producing such a low quality, high cost product. I feel robbed.
Update to my post from yesterday… ironically when I got home yesterday there was a letter in the mail from Sears! It said that if you have a Kenomore brand Oasis or Oasis HE washer where the first four characters of the serial number begin with CS48 through CS52 or CT01 through CT49 you are eligible for an electronic control board upgrade at not cost to you. The upgraded control board features new software designed to improve the spin perfromance of the washer and improve detection of and adjust for potential out of balance situations. Call 1800-847-9083. Have your product model and serial number available.
Hope this helps someone out there!!
Laurie,
Thanks for coming back and sharing what you learned. You, and others can read about the letter being sent to consumers in our article here:
http://www.appliance.net/2009/sears-oasis-and-oasis-he-upgrade-1160
My Wife and I also bought this big waste of money. The dryer works good, the washer is a waste of money. We bought the washer, and 5 months later it went out. Because we bought the washer and the dryer prematurely for our new house, and our old house sale fell through 3 times, we sat them in the garage for a year. When we finally installed the washer it worked for 5 months, we paid to get it fixed, getting the runaround from sears. It was about $400. We finally received a letter from sears saying they would fix the board (F51 problem) for free. We were told we would be reimbursed for the repairs, after jumping through numerous hoops, but we still have yet to be reimbursed. Sears keeps telling us it takes a while. Then, yesterday the washer flashed the wonderful F51 code again, so we called sears and they sent out another board, and told us that we would have to pay for the repair, and that the board is not under warranty. Nice!!! I think that I will go and buy a basic washer and take this one outside and send it to washer heaven!
There is a recall on Elite Oasis HE I have hade mine for about 2 years just got a F code called sears recall center 800-659-7026 there is a two week back order but it beats paying 400.00
Just got off the phone with product resolution regarding Kenmore Oasis elite- problem with F1/ leakage since I bought it- 2006-have just been tolerating it. There is a recall on Model no. 110270 with last 5 numbers in the model no.between 32600 to 87603. I did receive that info in the mail, but discarded it because it wasn’t clear that the last 5 numbers of the model number had a range. My washer is indeed recalled for that F1 problem ( computer mother board) as well as leakage. There is a backorder on the computer component- Sears should contact me in 2-3 weeks- free repair. If you have this washer- kenmore Oasis Elite. CALL 1-800-659-7036- I bet your machine problems have a recall.
I commented a couple of weeks ago. Well the repairman came out this past saturday and replaced the motherboard. It’s now wednesday, and I was doing a load of laundry and the F51 code came up again.
I made comment on April 4th above and finally got replacement board for this machine and works ok for now! Don’t like what I’m reading since my last post. I got board on 4-28-2009 and have been hounded by A&E Appliance repair. I will never let me repeat NEVER let an A&E service guy in my house again after a dissapointing and expensive experience earlier this year. Another repair guy came after my A&E experience and diagnosed the problem with our Range and it only took him 2 minutes and returned in 4 days and fixed the problem. A&E is a joke!
I got my new board an installed it myself. No rocket science just pay close attention to how you unplug and just reverse the process when installing! Make sure you unplug the Washer first! Total time is about 5 minutes start to finish!
I purchased a kenmore elite oasis washer/dryer set in august 2007. LEMON!!!!!! Night before last the infamous f1 started to make it’s appearance. I called the 800 number to india. The lady barely spoke English and told me it would be a week to get service because there are not enough technicians in our area. She stated that they are trying to hire more and if I had a complaint write a letter and then proceeded to hang up on me. I am so disappointed with sears. My machine apparently has the updated motherboard so this product was supposed to be problem free. Yeah right. That’s only the washer. The dryer takes 3 hours to dry one load of clothes..These were not cheap appliances. Shame on Sears, ripping off the consumer with poor quality products.
Looked on line for repair tips and found out that replacing the logic board is a temp fix that cost over $400.00 Sears will not recall the machine so you’re stuck with a big tin cube of junk in your house..
I may make a go kart out of it!! I’m not going to put any money into it.
I bought it Jan 2006 Serial number CS4870317
I read some of the submits above and called with my serial # and they said I did not qualify..
I do live about 30 mins from the Sears corp offices … I should just drop this thing off ….
My washer was on the recall list. First Sears’ tech never showed, never called. Second showed to replace the recalled board and left. First load of laundry same problems. Same Sears tech came back to my house later that day and told me if the board he replaced did not fix the problem he was going to charge me for a service call. Called Sears and they are coming back next week to try to fix the washer at no charge. When they show up I hope they can fix the problem but I will have already purchased a new “not Sears” washer and will donate the one they fix to Goodwill with a sign on it explaining all of the problems everyone is having with this product.
Good luck to everyone with the replacement board but it doesn’t sound like it will fix the problem permanently.
We purchased the oasis washer and dryer in 06. The dryer stays on until I shut it off. The washer started to have trouble at about 18 months. All of the F codes would flash. Three weeks ago the tec rebuilt the washer all except the motor, after waiting 2 months for the parts. Now it starts to wash and flashes F50 and I am out of a washer again.
6/1/09 – Bought my washer in Feb 07. 4 days ago, started “F1″ error. I went to check this out on line and found this web site. My washer is not covered as my ser # starts with CU. I called two of the 800 #’s found here. One told me I was not covered and gave me the other 800 #. He told me for $70.00 they would come and look at it. If we had them repair, the $70.00 would be wavied. Or I could buy an extended war. for $215.00 and then he started telling me options and lost me. I think I will print up some flyers and go to my local mall and as people enter sears, tell them my story and tell them they should not shop there.
My Oasis started leaking first. Not a lot of water, but enough to ruin a floor if left alone. Service rep came at my expense to evaluate the machine. He told me that Whirlpool ( who makes the Kenmore Oasis ) has a repair for the leaking. It will cost us for the part and repair. I called Sears about the problem, asking why the repair was not a recall, on their dollar. After I talked to the right person ( two days of phone calls ) they agreed to reinburse me for the labor and part. The rep returned and did the repair, I paid him, and then called Sears and they did refund me the whole amount.
I also received a recall leter about the “board”. I called and when the board arrived, they installed it free.
And, now I have the same leak again. Just a small amount of water, but after every load. I am still under the 30 day warranty from the first repair, so they say they will come out again for free. We’ll see what happens tommorrow!
Hello, I am a owner of a new washer after I threw in the towel. Not really though, because if I did that I would get a F-51 error. I too Have a Kenmore Elite Oasis He washer & dryer. My wife and I have three small childeren 4, 2 , and a 1 month old. So you can imagine our horror when in the middel of a load the wash just stopped running and beeping non stop. It flashed the F-51 code which my owners manual says nothing about. At this point the fun began when on May 17th of this year after buying the pair in November of ’07 I googeled Kenmore Oasis washer. It wasn’t until I had read about 40 of these messages that I knew we were sunk. But like the rest of you I tried my best calling 3 or 4 different 800 numbers getting put on hold for 10 to 12 minutes at a time, getting transfered from one department to another for two days. I finally decided to go talk to the salesman at Sears that we had bought our washer & dryer along with stover, fridge, dish washer, micro, freezer for around $5000.00 total. He was very nice and tried his best by telling me the tech manul is on the inside of the washer, if you tilt it back and reach between the front panel and the tub I would find the tech book but other than that he couldn’t help me beacuse of course you guessed it we didn’t purchase the service warranty. I asked him about a recall letter that we had gotten. He told me that the store has a different 800 number to call than what is listed on the web. He dialed it so I don’t have that one for you. The lady had me read my model number which falls under the recall but not my serial number which starts CU4. She did inform me that it will evenually be recalled that it’s about 6 months out. I explained that I couldn’t wait 6 months for my washer to get fixed. She then gave me this number 1-888-536-6673 which is what I guess is supposed to be Kenmores customer service center. (I’m using that term loosly). Now to my excitemnet the young lady that answered the phone was very nice, I explainded that after only 17 months of owning this washing machine it doesn’t work. I told her about my family situation and she seemed to understand she also noted all of the kenmore appliances I had purchesed over the years not just the ones in ’07 but also the house full of Kenmore stuff when we built a house in ’99 which all were still working when we sold them with the house. So according to her because I was such a valued customer she was going to help me out. Wow now I was in shock beacuse of all the stuff I read on here and about 100 other website were all negative. She told me what I would need to do is alow an A & E service tech to come to my home at a cost of $75 to me to confirm that my washer wasn’t working. Now here is the good part she said once the tech tells you that parts and service are needed. You tell him “I don’t want it repaired, I want it replaced” she told me at that time the tech will give you a certificate for a new kenmore washer from sears. I was thrilled. The draw back was this was May 19th and the soonest they could get a tech out was June 2nd. However I agreeded to it, remember I’m getting a new washer. She told me the service company would call with a time frame for the tech. Well by monday June 1st still no call. I called the 888 number back and got a different lady this time. I asked her to confirm that service was coming june 2nd and she said yes, I asked if she had a time frame of *am until 5pm. Wow so luckely for me my Wife works from home so no big deal. Well I got home from work at 3:30pm on June 2nd still no repair man so I called the 888 number again this time I got a guy that was very helpful. He confirmed that the tech was in route to my house. So just to confirm what the first lady told me I asked him about what I was supposed to say to the repairman was “I don’t want it repaired, I want it replaced” and this will get me a certificate for a new washer right? He quickly said No! The only way the repairman can do that is if he declaires the machine beyond repair. Well I’m no dumby they will rebuild this thing from the ground up all on my dime so I asked if I could talk to the tech befor he got to my house the guy said he would page the tech to call me. Now it really gets good. I told the repairman that I had gotten multiple F codes including F-1 F-51 F-70 F-71 & F-72. I also told him that I know between the parts and labor this will cost me about 400-500 dollars to fix on a machine I spent $900 for originally and all I’ve read is that they are junk. Here is the best part he confirmed all my statments. I then asked about the certificate that the CS rep had told me about and the tech had no idea what I was talking about. He said the only thing they are allowed to offer upset customer is a coupun book for 20-40-60 & 100 dollars off specific items from Sears. I think it was at that point he knew not to bother driving to my house. So after all of this I went to a local appliance store that services everything they sell themselves and give you an in-house 5 year parts and labor warrenty on any purchase over $1000. Now beacuse I read all of the stuff about the dryer too although ours hasn’t crapped out yet I figured just to take the beating now and get a new pair and vow not to go back into Sears ever again. One more hint for those of you who have cloths in your Oasis with the lid locked and an error code flashing. Press the stop button twice then wait a bit press and hold the Clean washer button for a 3-1000 count release it for a 3-1000 count press it again for another 3-1000 release it agian for a 3-100 count and finally press it one last time for a 3-1000 count release and all the lights will flash the lid will unlock. The F codes will come on the display turn your dial slowly to see all errors you have ever had. It will then run through a diagnostics check C-0 through C-9 which is about a ten minute mini wash cycle. Sorry to all that bought this piece of junk and good luck. I’m going to leave mine in the garage until the recall and the let them come fix it and try to sell them cheap with the for warning that they may crap out but if I even get a couple hundred dollars for them that would be great.
OASIS P.O.S. I am so sick of these machines and sears… The recall lady just told me that my machine was not a safety hazard… BS!!! the lid was open last night and it started filling and spinning all by itself! The only way to get it to stop was to unplug it. Once I told her that I had placed a complaint with consumer product safety comission, https://www.cpsc.gov/cgibin/incident.aspx, she quickly informed me that yes, it was under recall… but she wouldn’t be able to process the claim until I recieved the letter from Sears… I said “not acceptable” I have 2 small children… Low and behold, she ordered the part and scheduled a tech. I will never buy from Sears again… 2 new boards in the dryer, now the washer!
Well all, I guess I’m in stellar company with this Kenmore Elite Oasis HE Washer/Dryer problem mix. My washer is doing the F1 thing too. My dryer is inconsistent on the drying times. The display for example will say 20 minutes on a specific cycle setting but it will only dry for 10 minutes and then stop. I have been very specific about timing the cycles myself to test them. On top of that the dryer is not consistent with the same cycle times. Sometimes the same cycle will give the 20 minute dry time and dry for only 10 minutes and then the next time I select the same cycle type it gives the 20 min display but will dry for 12 minutes or 18 minutes and sometimes it even does do the whole 20 minutes of drying time. The washer is doing the F1 thing on 3 of the washing cycle types, especially the bulky bedding cycle. I’m not out of commission yet but my time and nerves are worth more than trying to go through what you all have experienced. I bought my set January 13, 2007 and this is the first time May 2009 that I began having problems. It went a whole 2 and a half years before going crazy. I’ve also gotten the ld errors and the uld errors as well as the F51, but it seemed to re-set itself with the on-off button action until this f1 thing started. So, I will notify all the entities you mentioned of my problem but will also notify Consumer’s Union of Consumer’s Reports Magazine fame since that is where my eye caught mention of the machine when I was reasearching a new set. However at that time Consumers said the machines were too new to assess and stupid me went in and got them anyway. I recommend to everyone to sign up for a subscription to Consumer’s Reports. I never buy anything that isn’t rated highly from them except for this one blip and lack of good judgement on my behalf. I’ve always had great luck with relying on Consumers to lead me to great and safe products. I wish you all well and resolution and will as the rest of you expressed never buy another thing from Sears or KMart. This should be written up in a college business class book as the way to not run a company if it wants to prosper. I was practically raised in a Sears store. My parents bought nothing but from Sears and had wonderful experiences with them. Not me. This is the last of my money you will get, Sears.
We bought our Kenmore Oasis Elite washer on December 2008. So after 18 months is doing the F1 thing too, every time is getting water. The technitian came today and told me that this is a common problem. We need to change the main board, is going to cost us around $400.00 I can’t believe this. It’s a brand new equipment. Why I need to get a maintenance program for new equipment that should work for long time? What is the different between the old appliances, that last forever, and the new ones?
Well I just called the recall # only to be told that according to my serial # I already have the upgraded control panel. If thats true I feel sorry for all of you who went through the recall process to get the “upgrade” because its not gonna work!!
I bought my washer October 2007 and the F1 nightmare started last month!Thanks Sears for allowing me to purchase $1000.00 worth of crap!!!
My kenmore elite oasis is a p.o.s.,i thought it was just a simple error,wow. i guess there are thousands of people experiencing the same fun F1 problem as well.very faulty product,and the fact that theyll charge an addional 400$ for a control panel to fix the problem is ridiculous,expecailly because it doesnt work!
Elite he4 front load dryer – has blown 4 circuit boards. 2.5 year old machine and out of warranty.
taking a chance someone has to win and I am in need of a new washer and dryer desperately.
just called product resolution at 1-800-847-9083 and my machine is on the recall list, the parts for the F1 code will shipped via U.P.S. and the service tech is scheduled to be here in 1 week at no charge.
Another Dissatisfied Kenmore Oasis Owner.
Long Story Short, these are over priced, poorly engineered from what I see so far
our washer will turn instelf on and beep randomly and will show F code errors. If you can get it to wash it will beep erratically and mess with the wash cycle. The worst part is the machine has turned itself ON and while having a mind of its own it turned the wash drum dispensed water and turned the drain pump on WHILE THE LID WAS OPEN!!!. I even got it on video just in case anyone says I’m lying. Anyhow this is a major safety issue. It could easily twist your arm if you happen to be pulling your clothes out of if it did its episode.
Since reading all of the complaints and issues with this washer It has added to my cause to complain. I have contacted the BBB the consumer agency and even my local TV station (they have a consumer spot each Friday showing consumer issues) People need to stand up for their rights. We Will NOT be ripped off! If you build it cheap and sell it for an expensive price you deserve the consequences
I took Scott’s advice and called Sears Product Resolution at 1-800-847-9083 and spoke to Greg. He acted clueless about the F1 problem and told me my Oasis HE was not on the recall but he would refer me to a tech who could help me…yeah right!
Well, Sears is sending out the electronic control board, and I have my fingers crossed. They are hearing all of these complaints and will be sending the repair man to fix it. It’s pretty obvious that some of you may need to re-complain if you paid for this service. My machine is almost 2 years old. Thanks everyone for paving the road to their enlightenment. The internet speaks load and clear for consumers.
Thanks for the info. I too have a Sears Kenmore Elite. It is stuck on permanent press and beeps continuously. On my way tomorrow to purchase a new machine. Will not even stop at Sears.
I just called the 1-800-847-9083 number and gave them my model # and serial # for my Kenmore Elite Oasis HE with F-50 problem. It took only 5 minutes and they are sending a free control board and set up serviceman to come to my house in 14 days. The lady that helped my was very friendly. Hopefully, this works but it is definitely worth a try. If this doesn’t work – I’m done with Sears.
Purchased the washer in November 2006 and had no problems, except when a (rare) unbalanced load made the machine “walk” a bit off center. I was surprised to receive the letter earlier this spring, as I had no complaints, and at that point the machine was over 2 years old. I was busy, but finally called and scheduled the appointment for this week; the part subsequently arrived. Sears made a confirming call the day before the appointment; the service technician called en route to confirm that the part had come, and to say he’d be there soon, which he was; and he quickly replaced the board at no charge for part or labor. I’ve done 4 loads from mini to full since, with no problems. What a contrast with what others have gone through!
My Oasis HE is about 2 years old and I’ve been having the F code for several weeks. I’m planning on calling the 800-847-9083 number for assistance. Hopefully, they’ll repair my washer as well.
I was also going to call Sears for advice on the F code. I decided to research it on the internet first. I was shocked at the number of people with the same problem!
My experience same as Anne’s. Purchased the washer in December 2006 and had no problems, except when a (rare) unbalanced load made the machine “walk” a bit off center. Received the letter from Sears few months ago and didn’t open it, thought it was junk mail. Then Sears started phoning. Finally caught up with me and mentioned recall. My model & serial # are on the list to replace. They are coming out Aug 31st to replace the motherboard. No charge. Up to this point we haven’t had any F errors on the washer.
However, we fought with Sears over the matching dryer for almost a year because of a whole mess of F errors starting 4 months after we got the dryer. Had 2 motherboards replaced and were within 20 days of warranty expiring when it went again. I went at Sears hard. Local store and then upwards. We received a brand new dryer 5 days before warranty expired and have had no issues since…touch wood. Hope we will have no issues with the washer after the motherboard replacement. I am very afraid after hearing how awful the washers have been for some many others. The dryer experience I had was very frustrating so don’t need a repeat with the washer.
I wonder when Sears is going to have a recall on these Elite Oasis washing machines? Elite? What a joke! They have lost me as a customer. When I get a technician here within 8 weeks for the same problem (Ld Code) that tells me they really need to look in the mirror to see if there going to be in business for a very long time. It also makes you wonder what happened to those machines from the past that have lasted 20 years before going out, like the refrigerator I have in the garage, still working! All these complaints and they do nothing. Do not buy anything from Sears for appliances period!
OMG,
I thought I was alone at babysitting my Oasis with its F1 trouble. The only way I get it to work is by pressing the Start button until your finger hurts and the cycle starts. Then when is time to rinse you have to do it all over again. Sears and its wonderful reputation does nothing about it.
I can’t believe what I have read all of your problem are similiar mine. I have problem with Kenmore dryer since I bought a new ones. Dryer works fine, but not dry completely…had to do is to twice time from the start knob!!! Always double time!!! Waste bill!!! I have been thinking about to buy a better one. Not going to Sears! Thanks to you all and bless!
So I just spoke to a Renee #69514 rep …. Sears home services… She had informed me the same thing about a service tech… with a fee … didn’t tell me how much but assuming from all the other comments,,, close to $100.00. I had explained that I had yet to hear of a POSITIVE feedback on this Oasis Kenmore ELITE!!!! product… NOT SO ELITE! I BTW have the F1 issue … earlier this year I had another F issue,,, and will not take the time to have a service tech come out and tell me what you all told me… I need a new mother board!!! Outragious!!!! I will go to the lawsuit website and walk into my LOCAL Sears and have a chat with them… CUSTOMER SERVICE does not understand “YOUR FRUSTRATION” like they tell you!!! NO more business from me !
We’ve had similar problems with error codes, and Sears has done a terrible job of responding to our complaints. We’ve also had a problem with Sears refusing to unstack our washer/dryer to do the repair work unless we agree to pay $150 in labor charges, even though the repair work is covered by our warranty. Has anyone else with a stacked unit been told they have to pay labor charge to unstack and re-stack their units? If so, email us at SearsEliteWasher@gmail.com.
There are machines that are not on the recall that should be – this problem is not solved. Customer Service will not assist you if you call and are not within the serial numbers. If you have the same problem, off and on machine to start, after the F1 write the Executive Vice President William C. Crowley and Chair of the Board Edward S. Lampert 333 Beverly Road, Hoffman Estates, IL 60179 and demand action – Don’t pay them for something that should be fixed free. The loud voice is heard, silence is ignored and forgotten.
My husband and I purchased the Kenmore Oasis Elite in 2007 and it has never properly worked. The electronic board has been replaced with numerous service repair calls. Still doesn’t work correctly. It comes on in the middle of the night with this loud beep and wakes everyone. This washer should be recalled. Now, I contact the service chat line and am told that I should purchase a service contract for $240. I suppose to cover all the forthcoming service calls on this worthless piece of junk. What a joke–you’ve got to be kidding me. I am told to write to the company. I will probably do that and also contact our local television station troubleshooter. This is ridiculous to spend $1,000 on a washer that has never properly worked.
Our Kenmore Oasis Elite Washer also developed the F1 problem. I called the Sears repair line yesterday and was told it was $129 to send a technician to our home. I told the service person our make and model and the F1 problem. She then went on to sell me a protection service agreement for $227.89. I was told the F1 code was indicating at transformer problem and the part was over $300. She suggested I could save money by investing in the service agreement because it covered parts and the repair call. I reluctantly agreed to the service plan. A service call was scheduled for that day. In the mean time I did a Google search on Kenmore F1 and was I surprised. I called a number I found on one of the post and was told a new part would be mailed to my home and when it arrived I should call back and schedule an appointment to have it installed free of charge. Imagine that. No word was mentioned of this process when I spoke to a Sears representative and I was sold a $227.89 service agreement. I called Sears repair center back to cancel my service appointment and the service agreement and was told I couldn’t cancel my agreement for 24 hours. Needless to say I almost snapped! I spend over two hours making calls, waiting on hold and what I consider being lied to or mislead, then to be told I had to call back again? I will never purchase another item or even enter Sears again. I will also tell this to everyone I know at work, friends and family. Up to this point we had purchased many items at Sears but the washer will be the last!
I too have been dealing with the F1 code for about 3 weeks. Our machine is not part of the recall. After pushing stop and start multiple times we can eventually complete our laundry. For those experiencing the problem, does the machine continue to have increasing problems? We plan to deal with the machine for a short time-but are keeping our eyes on sales for a new-non kenmore machine. We do not want to invest more in this machine.
WOW… I guess this problem is wide spread… I purchased the Oasis Kenmore Elite washer/dryer pair 6/17/06 by 3/2008 I started to see the various error codes on the washer. Actually I had Sears come out and do the 1st year maint. which is part of the warranty. During that time I was not seeing the F1 or F51 error yet and the washer seemed to work fine… The week of 3/11/08 I experienced the first F1 or F51 error and the washer stopped working. I spent the next 3 months dealing with Sears incompetence eventually Sears determined that my washer needed to be replaced. I couldn’t get my money back for the washer and I had to purchase a like model so they gave me the latest version of the same model in white to go along with my black dryer image that… yes of course this was a problem however this model stopped making it in colors(replacement delivered 5/29/08). Saturday, Sept 19,2009 (this past weekend) I see the first F51 error on the new washer 16 months later and now no warranty I was told the same thing as David about the 129 fee to cover repairing the issue but I have to pay for parts. I have since reported this issue with the BBB and adding my issue to the class action suit. I wasted 3 months of my life dealing with this washer issue using the laundromat each week, 3 months full of frustration and inconvenience and I had a warranty the first time now its expired I don’t have the money to support Sears mistakes or better yet I believe Whirlpool makes this machine for Sears so they have blame in this too. I did check to see if my machine was on the recall list I called 800-847-9083 and gave them my S/N and MOD and was told it was not. At this point I am just going to get a new non-Sears or Whirlpool washer.
I won’t bore you with the details of the F1 code on our Sears Elite Oasis washing machine. Just another miserable customer to add to the list. I will now proceed to filing complains, calling Sears, and all the rest. Ours is from later 2006 and falls withing the recall numbers. That is if there is a “real” recall. No matter what, this is the last Sears purchase we will make. Plenty of competition out there. I’m going local and will check out consumers recommendation first. Meanwhile, after a tech told us F1 needs a whole circuit baord, we will limp along until we can afford a new one. Will keep you posted on any results from the big S. The BBB will hear from me too.
I, too, have this problem with our Kenmore Elite Oasis Washer we purchased in August/2007. We did call to have a Sears tech come out this Fri. Sept.2009. But after reading all of these complaints and comments we will be canceling this appointment. We see no reason to spend $70 dollars just for the service call and to hear him say the same thing to us, needing to replace the control panel that apparently will not resolve the problem but cost us more money.
purchased the elite oasis on 3 aug.2007,,got the f-1 code about 1 month ago,almost bought the board to repair it ,not going to now sounds like a waste of money. called every number sears has they said they cannot help. guess i will go to lowes and wait for a recall. never buy from sears again or kenmore or whirlpool. and i bet they are still selling the same junk. F-1 to you sears,hope you get yours.
My Kenmore Elite Oasis washer has shut down and will not power up. It was in the middle of a cycle and the lid is locked with my clothes being held captive. How do I open the lid??????
All,
For slightly over the cost of a service call you can buy and install your own user interface – this is the circuit board that contaons all the electronics for the control panel green LEDs, etc. – which will take care of most of the issues. As of 2 Oct 2009 it is available here:
http://www.searspartsdirect.com/partsdirect/displayPartDetailAction.action?partNumber=8564393&productGroupId=0026&supplierId=110
for $108. If it is not the user interface, it is the main controller which costs about $165. More than likely it is the user interface. I pulled my original out and it was revision “A”. The one I installed was revision “G”. It suggests a bunch of changes were made. The new board has a conformal coating and much higher quality soldering. Not to say this is a long term reliable solution, but to “limp” along until we save enough for another washer, it may be good enough.
OK – how to replace….
There are reatining clips that position the circuit board. You’ll need to lightly pry the plastic away from the circuuit board so the board can be removed. Insert a small flat blad secrewdriver near the clips and pry the clip away from the board so that the board can be lifted out. There are 4 or so locations around the board.
1) Unplug the washer – wait for 30 seconds or so to discharge any remaining power
2) Remove 3 phillips head screws in the back of the control panel
3) Lift control panel and lay face down on washer.
4) Depress the clip on the electrical connector on the control panel and remove connector and note the position for reinstallation
5) Pull off selector knob
6) Remove three screws that retain the white plastic cover to the user interface circuit board and control panel itself
7) Pull up on the plastic cover while inserting a flat blade screwdriver in one of two reatining features on the cover – these are a little challenge but they will release to allow the white cover to be separated from the control panel. Do the same on the opposite side. This will expose the circuit board.
9) Remove board.
REPLACEMENT
1) Try to avoid touching the actual circuit board. Touch a metal ground on the washer to remove any static build up.
2) Position circuit board in the control panel. The top (if the control panel was in its final position o the washer) of the board needs to slide under the clips. The bottom needs to be pressed to snap under the top clips.
3) Push the white cover back in place being sure to return the clips properly.
4) Put the three small screws back in
5) Push the connector back in place.
6) Put the knob back on
7) Return control panel to washer and fasten three screws from panel to washer.
Plug it in, turn it on, and celebrate.
Hi All! See my post above. After calling Sears and getting the first brushoff, I proceeded through the ranks and everyone was helpful. Most were unaware of a recall of the dreaded “F1 error coding circuit board.” Being nice to the people answering calls, they helped me as if I mattered. Here’s the deal. Call this main Sears number. The department is known as “RECALL”. The number is 1 800 659 7026. I went to the Corp. Office 847 286 2500 when I couldn’t get through to Recall. They have an extention # and will connect you directly. Have your model and serial #. All these 2006 Elite Oasis models are recalled. I asked them to please repeat it when they told me YES, there is a recall and we are ordering an upgraded circuit board for you. FREE!! Also, a date when they will install it. A $300 part. If the part arrives here before they do, I’m to call and they’ll come sooner! End of story. They must have gotten tons of complaints!!Get going and don’t give up.
Update from 4/09/09
I am so very proud of myself for tricking Sears into selling me a $103.00 service agreement after Sears had already refused any warranty repairs.
To date, it has cost Sears $750.00 to repair this washer.
Shame on you SEARS for selling an inferior product and not owning up to your responsibilities!!!
We’ve had our Kenmore Elite Oasis washer (model 110.2715) for just around two years now: since about September 2007. We also received the “recall” notice in the mail, but our model number wasn’t listed. Now our washer’s starting to act flaky, too. We haven’t called Sears yet, but we plan to this week. Here’s the message I posted to the class action lawsuit investigation site (http://www.toploadclassaction.com/complaint.php):
We have owned our Oasis washing machine (Model # 110.2715) since around [September] 2007. In September 2009, the washer controls began acting strangely.
First, almost every time after the Power button is pressed to turn the machine on, the “default” settings are different from what they normally were. Instead of “Auto” on the water level selector, “Large” is lit, and pressing the water level button will not switch the load size to “Huge” or “Auto;” it will only switch among “Large,” “Medium,” or “Small” water level options.
In addition, the cycle selection dial can be positioned to one of the two positions that are blank, and instead of the options lights being turned off (soil level, water level, temperature), additional sets of options are available. In one blank dial position, “small” is the default load size (the washer never had a small default load size before on any of its dial settings), and the temperature setting can be cycled through all of the temperature options except “Warm/Warm,” but after “Cold/Cold,” the selection light disappears entirely until the temperature button is pressed again, whereupon the top (“Hot/Cold”) light switches on again.
Also, whether or not the the wash cycle occasionally will stop with 17 minutes remaining and show a “LF” error on the display. (Washer taking too long to fill.)
The other problem we’ve noticed (so far) is that after powering on the washer and selecting the “Drain and Spin” option, the wash time displays as “60″ (ten minutes more than the “Normal” cycle’s new, mixed-up default of 50) instead of the “16″ that it normally predicts for Drain and Spin.
All these faults make me think that the control board is having some kind of hardware or firmware fault and is suddenly running options for the wrong model of washer (one with a smaller basket). That would explain why the options go all flaky.
—
Anyway, here’s hoping that Sears finally has included our washer in their control board recall and will fix the problem for us. (I’m not too hopeful!) Thanks, too, to the person who posted the DIY board replacement instructions. If I have to pay for it myself, I’m not going to pay someone else to plug the board in, that’s for sure.
Hi,
I’m glad my sister found this website for me and that i’m not alone! I would relay my story but to tell you the truth I’m so tired of repeating myself! I am SO done with Sears. A few years ago a technician ruined our central air conditioning unit during a routine maintenance call and it took what seemed like forever to get fixed. We had to get the replaced. I have to hand it to Sears, they do hire some really inept people.
Sharon
My experience was that the technician found that the part had come unplugged and was loose! But he installed a new part just to be safe. I believe that is why those of you who paid for a new part are still having problems. The vibrations of this loose sort of washer tub set up just eventually allows the part to come unsnapped.
It looks as though I am going to have to try to dry my clothes a bit before I can even LIFT them to put in the dryer! The machine just refuses to spin… UGH!
Oasis Dryer…’Mother’ board fried…
The buttons stopped working on our ‘Elite’ Oasis dryer. Sears service wanted $129.00 to check it out, and repair it + parts. I also have a cook top and vent hood that needed repaired. That would have been $390. for service plus parts., whatever they may have been. These appliances are 2.5 years old and they ‘break’? I’ll have to wait 10 to 15 days for parts, the repairman knew exactly what was wrong on all of them, before he even looked. That tells me Sears/Kenmore/Elite line of products are trash and a joke. All of the new parts will total $220. and the labor will be $110.00 and all the parts will have a free lifetime replacement.
Sears…You have put your name on the line and it is NOW not worth anything… I would warn anyone…Forget the service contract, forget the name ‘Sears’, and buy from a reputable company, who cares!!!
Anyone want to start Legal CLASS ACTION against Sears???
We also have this LOVELY washing machine. When we purchased it in 2006, we were told how wonderful it was and how it would save us money. Our problems came about 1 year after we had it. Within the last couple of months,we have the F1 problems,too. The machine is possessed!! It will beep and spurt water even when it’s not on. It will beep F1 when machine’s not on…..usually in the middle of the night I can hear it. I’ll have to go just unplug the crazy thing to get it to stop. Now, it just beeps the entire time of the wash cycle!!!!! I will be getting my FREE circuit board if its the last thing I do. Should have known not to purchase this machine; but the sales rep praised it. What a crock!
I purchased my Oasis washer in Jan 07. About 2yrs down the line, I too started to have the dreaded F1 problem. It started with the wash cycle and has gone to the rinse cycle. Now it wants to do the rinse cycle twice!
I just talked to Sears and seems my washer is not on recall list. I told them all of the Oasis washers should be on recall list since they all seem to have the problem. I was told to get a hold of Consumer Affairs.
I had an old Kenmore washer and dryer for 17yrs with no problems and paid far less for them.
Like everyone else with this problem, I am very disappointed with Sears and will not buy or recommend their products.
I do not want to invest more money on this washer and hoping that a recall comes about.
RE: OASIS from Sears in Cornwall, Ontario.
I will not be back with my business, and will discourage others, unless Sears honours their promise. to fix my washer.
1. I called the Sears number given on the recall notice and was told that although my washer had the same symptoms that warranted the recall, my model and serial number weren’t covered. I was referred to local Sears store Parts & Service.
2. Parts & Service said they only know what Whirlpool tells them and suggested calling Whirlpool.
3. I called Whirlpool and was referred back to Sears.
4. After several transfers and dropped calls a representative of Sears told me that if the problem was the same as the recalled washers the repair would be covered by Sears.
5. Sears sent a repairman who confirmed that the problem was the control board as in the recalled washers. He didn’t have the part but said he’d have it in 2 days. He called 3 days later to say Sears would not honour their promise and that I’d have to call them.
6. I called Sears and was told they didn’t know the person (whose name I gave them) that made the promise, nor did they have a record of the call. They promised to call back.
7. I went to the Sears store in Cornwall, Ontario and was able to find the name of the “unknown” employee in the database as well as a record of my call.
8. Sears later called (careful to not leave a name) leaving a message telling me the promise to fix the washer was a mistake and the part and repair would not be covered.
9. I have informed the local Sears sales people about this corporate representative who will make a bonus for sluffing me off, at their expense. Because although the salespeople are quite nice and helpful, Sears can not be considered a source of trustworthy product nor service and support.
10. I of course will not be back with my business, and will discourage others, unless Sears honours their promise.
11. If anyone else is doing something about this issue, feel free to write: dearteacher@cogeco.ca
I just called this number and they fixed it for free!! 1 800 659 7026
Also, this is the great part, any work you have already had done can be “refunded” for example I had paid sears $250 to fix it already, so that will be refunded here is the number for refunds….
800-690-5650
I have been experiencing the dreaded F1 on my Kenmore Oasis HE washer for some time now. It first started out doing it just once in a while. It now does it with almost every load, and is starting to occasionally do it on the rinse cycle also. I have not called a repairman yet. Sears no longer has a store in our town. I had looked online to see what this error meant and was shocked to see that so many people are having this problem. Where do I need to start to get this fixed? We have had this washer a couple of years. I do not know the date of purchase. I paid $1000 or more for this washer. We are a family of 2 and do not have all that much laundry, so it has not been overused. Need advice on where to go and get this problem taken care of, without it costing the price of a new washer. I am very disappointed with the “life” of this machine. We chose this product because it was a Kenmore and thought they had a good reputation.
I love how over and over again people blame Sears for the failure of their washers. You do understand that Sears does not have a giant team of engineers and plants building Kenmore machines right? Kenmore is a name only….Whirlpool, LG, Frigidare and others build the Kenmore appliances for Sears.
I gaurantee that the Sears salesperson informed every one of you about the manufacturer warranty….one year parts and labor. I also gaurantee that they offered you a 3 or 5 year protection agreement, and that 70% of you decided to “take your chances” and pass on it. Bad move. Yes the sales people make a commission on PA sales, but they will also push it based on experience. The experience being that a large percentage of ANY machines with a computerized control system WILL have problems within the first 5 years. Trust me, I see it every day.
Truely, it seems that many of you expect Sears (or Best Buy, or Lowes, or Home Depot) to go above and beyond the warranty and cover your machines out of warranty. What’s the point of having a warranty at all then? Maybe they should take care of your 30 year old frige too? If every company took care of every machine out of warranty they would all go out of business. Sears offers service plans for a reason, you took the chance to go without it and now you have to pay up. Be responsible adults and stop complaining about a choice YOU made. Trust me, salespeople get a kick out of telling customers that they are out of luck, especially when they decided to forgo any type of extended coverage. Appliances are an investment. The best bet is to shell out a few extra bucks and protect that investment, or be cheap and stick with a Kenmore 400 series washer.
I’m over 62 years old and ALWAYS bought SEARS products because they were the BEST. NOT ANYMORE. Everything that they sell is private branded with SEARS or KENMORE name on it. King V must work for Sears, I do don’t. Our Kenmore Oasis started all this 18 months after we pluged it in.F1 code until cleared (all the time) Drain & Spin goes to 60 mins. not the default 15. Alarms do not work. Water level only gets to five inches (5″) deep no matter what setting and there is NO Auto Level. On Normal Wash no med water level. Cloths are WET on small load on any cycle. DO YOU THINK THAT THERE IS A PROBLEM HERE! Service calls are $130 just to come out, the touch screen pad is $110, and the brain box is $166. Sub total $406, then you have to pay labor to replace the part. I can buy a NEW machine for $400.. When you spend $700. on a new wash machine you would expect it to last like the old Sears one did (30 years old))..
Well, my wife and I bought one about 3 years ago and it floods our floor everytime we wash clothes in it. There are times during the cycle that it sprays water into the tub while still washing, well the spray doesn’t make it all the way into the tub, so it runs down the side and floods our floors. The Sears repairman has came out 4 times and he always leaves by saying, “well I can see its doing it, I just can’t figure out why”. So today, before we wash clothes we have to pad the floors with old towels and moisture absorbing clothes, then after we’re done washing, we have to dry them out. I will never buy anything from Kenmore or Sears ever again!!!
Amazingly my Oasis has not come down with the dreaded F51 code…yet. But I got a begger problem, my Oasis is only 3 yrs old and the outertub center bearing/seals are shot! Water is now leaking through the bearing…don’t know how much long she’ll last! To replace the bearings/seals I need to replace the whole outertub assembly. Part through searsparts online is $129.00….but I live in Alaska and shipping is $300.
I agree with Greg. As I said in my previous statement, I had
a Kenmore washer & dryer that lasted 17yrs and no problems. When
I bought this Oasis it was because I believed in the Kenmore name and the fact they lasted. I also have a 20 yr old microwave from Kenmore. I did not think I needed extra coverage, regardless of computer imput, when it came to the Kenmore name. These washers were having problems before I bought mine in 01/07 and should have been pulled out of production till they perfected their control boards.
I too have one of these washers,and have had the F1 code and had it repaired under warranty a little over a year ago.They came right out and fixed it. It still gives a code for something every now and then.I had a Fisher and Pykle washer before and it did the same thing. I think your best bet is to buy a washer that is not computer controlled .I don,t think vibration heat and moisture go well with electronics. The cheep stuff works better.
King V, don’t you find it at all ironic that so many people are having the exact same error code on the exact same washer? I’m assuming that you must be on the payroll for Kenmore…get a clue, a known defect on a product is NOT the consumers responsibility, especially if the manufacturer knows about it before the product is sold.
I too am having the “F” issues with my Oasis. I called 3 different numbers and was transferred about 11 times all together with no resolution.
I have signed the petition and registered for the class action law suit, and I recommend that you all do the same.
I am also contacting a local news station reporter that investigates these kind of issues. The segment is called “Get Gephardt”. Here is a link if anyone else is interested:
http://connect2utah.com/content/gephardt
Good luck to everyone!
I too have had numerous problems with this washer. First when I purchased it the left hinge would crack due to corrosion over the bleach cup. After 3 replacements Sears finally figured a different metal was in order so as not to corrode. NOW–the F1 code comes up. Everyone says to check the kink in the house but I fear it will take replacing the mother board. There are examples on line on how to do-it-yourself so I guess Sears cannot keep up with the number of repairs?! Thankfully I can read and am somewhat mechanically inclined. Wish me luck.
After reading these blogs I realize that computers do not belong in a washers or dryers. The lower priced mechanical timers outlast the modern ones. A money making Idea that backfired on Sears due to lost of customers. The Kenmore Oasis machines ARE lemons that are NOT worth 5 cents They’re garbage. I could and have done much better buying one from http://www.craigslist.com or finding a reputable appliance store that sell used ones with a warranty. I found washers with a six month warranty starting at 125.00. There are alot of people in craigslist that offer good quality machines starting from 50.00 unless your one of those type of people that think inside the box or that are spoiled and need to buy new all the time. But look what you get…Burned
Many people move, sell, even give away perfectly good washing machines that are extremely more reliable. Beacause the older (mechanical timers) models were so reliable they don’t want to make machines like that any more.
My condolences to Those people who bought this machine from Sears.
P.s Never purchase a computer controled washer or dryer. We have to draw the line on technology and I strongly disagree that it belongs in what should be a simple appliance.
I have the same washer and dryer..Today we had a tech come out to check the spin cycle. It is so loud during the spin cycle you can’t hear the TV, even through a closed door. $437.00 to replace the tub and shaft. The is a leak in the tub, which I dont know how that can happen in a stainless steel tub, other then had to arrive that way from the manufacture. Anyways, the water has leaked into the shaft and rusted and worn down the seals, etc. The leak is so small that we have never seen any water in the pan under the washer and there were no water stains in the pan under it. So I guess my battle will begin with Kenmore/Sears as I feel my problem is more of a manufacture defect. I have not had the F1 issues, but it sounds like I should be looking for that next.
We have the same problem as everyone else. We bought the oasis in Nov of 2006. Everything was fine.Every so often,the washer would not spin and shut off. On April of 2009, Sears called and said there wes a recall on the computer board and he replaced it in 5 minutes. About 60 days went by and the F@ light would come on and the machine beeped the entire load. It even started beeping in the middle of the night. A few times it spit water into the tub. I called Sears and they said that since the warranty was over there was nothing they could do. I dsaid that i didn’t have a problem until they replaced the computer.Another month went by and the beeps got unbearable. i called Sears repair again and they gave me a different number to call. I called and that lady said there was a 90 day warranty on the replaced part. i ex[plained to her thjat Sears failed to tell me that fact. Since noew it was 3 1/2 months,that warrabty expired also. They suggested that I have a serviceman come out at 79.00 and look at the machine. The part would cost 160.00 and to come back and install it, another 79.00. I said that;ds totally unacceptable and wanted her to have the technician who installed original part to call me. So far,no call. Sears is a rip off. Has anyone done the class action lawsuit? Let me know.
F1 error code means the mother board has gone up – I just paid to have my replaced. Sears customer service over the phone is a joke – they will not tell you the error code because do not want you to repair the washer on your own.
The mother board is easy to replace – it is cheaper to order the part, and put it on yourself if you are not under warranty.
We have the Elite Oasis washer and dryer. We purchased them just after their release and they have been problematic from day one. The dryer has already been replaced once but continues to “stick” at 40 minutes of drying time even though the clothes are completely dry. Just this month, the washer started giving the F! error code. Called Sears resolution line on 12/31 and was informed that my dryer IS part of the recall. New control board is enroute (via UPS) and tech is scheduled to come install it on 1/11. Absolutely HATE that you have to be available from 8 AM until 5 PM for the service tech; local Whirlpool reseller will give you a two-hour window and schedule at your convenience. Plan to replace this $2000 set of junk sometime next year. Someone said it correctly earlier on this blog: Sears is headed the way of Wards (who usually gave much better service!)
My Elite Oasis washer is giving the F1 error code approx 5x per wash load, whenever the water comes into the machine. It still works, but I have to stand there and babysit it. We have had the washer approximately 2 years. Our model number is 110.27032603 and our serial number is CT5271076. I called the product line at 18008479083 to report the problem today and was told by Sears that my model number was not included in the recall because it ends in 03, even though it is having the exact same problem that the 02 and 01 models are having. I was told to call consumer product safety, which I did. They said there were no recalls on this product whatsoever for any model number, but theirs is just for safety issues, not lemons. I am very angry and disappointed with Sears. They acted like they had no idea what I was talking about until I said I’d already read all the complaints of other owners on the web. Then they admitted that 01 and 02 model numbers had been recalled due to defect, but just not mine. If anyone has had any success in getting a replacement mother board for a washer with a model number ending in 03 under the recall, please post it. If this is not resolved, I will never again buy anything else from Sears and literally ALL of our appliances have been purchased from Sears in the past.
I two have been duped into believing time after time that Sears cares about their customers. I have been a loyal customer for many many years, purchasing all of my appliances with them because of the service and service plan agreements.
Both the washer and dryer, Oasis have caused me nothing but trouble. First the washer started with the non-stop beeping and once the washer was fixed, two tries and one day off work, the dryer started to act up and would only work with the timed cycle.
The repairman showed up again, I was very detailed as to what the problem was when I called the service department. He called the scheduled day which was a Saturday so I would not have to take another day off, and called, very rude to say he didn’t have the right part! What is that all about? Anyway, what could I do, so I waited again, another week and a half, he came, told me he couldn’t fix it still the wrong part, went to his truck, came back about 15 minutes later and had the “parts” required. After another hour or so, he came upstairs said he had to replace the entire electronic board and could not use my dryer.
So, finally it is now, two more weeks and they are suppose to be coming today. I have emailed Sears twice to complain, and also called, no one ever gets back to me. So Sears, no more business from me.
I had the F1 problem called the 18008479083 and gave them my serial # and model # and the guy said my S/N recall ended in Aug 09. A few hours later I called back, spoke to someone else and they said no problem, they ship the part and set up a service date. DON’T GIVE UP.
the oasis is not the trouble free machine the salesman said it was it rattles at least 5 restarts per load F-1 and it stops duing cycles F=1 the sears guy said to bad they want dollars
Whats with all the complaints? Why blame Sears they didn’t design it or make it. You bought it and believed all the crap you found out by ” RESEARCHING” the internet. Only now you find out it is a load of B.S. ! B.S. that the manufacturers have sent out! Sears buys their products from the Manufacturer and sells it to you. ( in this case the manufacture being Whirlpool) So go after them not your local Sears store! How many cars are on the road that has made all types of claims as being the best and? and what happens? THEY FAIL !! Is it your local dealers fault? NO!!! It’s the manufacturers who are making all the money they can by outsorsing their parts to places like Mexico in order to save a buck or two. The consumer gets it in the end!How many products are out there that says ” this machine is not reliable or the best?” NONE! They are all comercial quality and the best on the market. As an appliance technician of over 25years I have never seen so much crap on the market! But keep buying the best most economicaly friendly machine that promises you the world, one which you can start it and forget about it and I will be in buisness for many more years to come. Go for it and I will keep my 20year old Maytag enjoy the bells and whistles and so called stainless steel eco friendly bunch of crap !
As a sevice technician with my own buisiness believe me we are as frustrated with todays junk as the consumer,25 yrs ago i would leave a client with a working appliance and a clear concious…these days however i secound guese myself on quite a few calls.When it comes to electronic control boards espeacialy when you are dealing with more than one on an appliance its a shot in the dark as to witch board is defective,if the appliance is under warranty i order both,if it isn’t i do my best to determine whitch of the two is defective but its not easy and its not ovious.
my advise to you folks is stick to the plain jane appliances…stay away from electroniclly controled crap..and we’ll both be happy campers.
Those of you whose dryers lasted a few months should consider yourselves lucky. My last Kenmore dryer was a piece of junk. I finally couldn’t take it anymore. My husband researched through Consumer Reports and the Sears Kenore Elite Oasis got excellent reviews. Against my better judgment, we bought it. It was delivered last Wednesday. Today, Saturday, it stopped working. I’ve used it three times. I will never, ever buy a Kenmore product again. They are replacing this, but of course not for a few days, so this means more trips to the laundromat after shelling out over $1,000. No more Sears for me – EVER!!!
Our machine started with F1 errors about 1 1/2 years after we purchased it! What a piece of crap washing machine! I am so fed up with babysitting F1 errors! Thanks to everyone for posting phone numbers, recall info and repair costs. I’ll be calling the 800 # to see if we can get it fixed.
We have the SEARS Oasis HE top load washer. Same issue the dreaded F1 ant then the thing cycles up? Have to unplug this thing because it cycles the water. The repair man came on a Monday, went through some diagnostic issues. Told my wife the part will be ordered and come to our home. When it arrives call them and he will schedule a time to come back and service it. This was after having to take off work to be here and now having to do this again. It is now Thursday and no part. We have to do laundry somewhere until this is resolved.
Reading the issues above, Sears should have the parts on hand to resolve this when they arrive. Had a Maytag, gave it away to buy this thing because my wife wanted one? Never another Kenmore washer.
What a piece of junk. Our Oasis HE washer has been nothing but trouble. Will not buy from sears again.
I have the HE washer, it didn’t get my clothes clean enough, thus it is in the garage.
I have the ST dryer, loved it until it tried to burn my house down last night.
Apparently, customers HAVE to take the back panel off and clean out all the lint that is NOT caught by the lint trap.
Why would SEARS give people the run around about repairs?
It comes down to money.
The part that costs you $150 +/- only costs them around $30 max.
Technicians get paid by the hour. average is around $15/hr for an Appliance tech.
Sears doesn’t care about the customer, only the profit.
If you are lucky, then you know somebody who is a DIYer or have the “in” with a tech.
Otherwise, you are out of luck.
Does anyone still have the letter of the recall for the Kenmore Oasis washers? If so could I get a copy of it?
I would also like to get a copy of that recall letter if anyone has it. Thanks
We purchased the Kenmore Elite Oasis 28032 in late January 2009, I loved it so much, a few weeks later, I purchased the matching dryer. Here we are the first of March 2010, and my washing machine started with the uL code, now it displays the error code F51. I found this website when I googled to find out what the code might mean, needless to say, I was and still am extremely upset. Yesterday, I went and purchased the Electrolux perfect steam wave touch pair, plus the extra warranty, that I now, thanks to Kenmore, feel the dire need to have.
I have signed the class action law suit survey, the petition to the Whirlpool President, and am leaving this little tidbit for others to read.
I sincerely hope Sears and Whirlpool do the right thing and at least fix the problem before they sell any more of these horrible machines.
MY WASHER HAS BEEN REPAIRED 9 TIMES, 4 IN THE PAST 7 MONTHS
I can add my name to the list of people who are having problems with an f1 code. I thought that my machine would be included in the recall. The lady on the phone made it sound like it would be. Nope….I just paid $137 for a tech to come out and tell me that I could replace the mother board for over $400 (including service fee) or I could buy a warranty and that would be $300 (with service fee). I said “No thanks. If it starts happening again to where it needs to be fixed (if it’s not fixed with start/stop/start/stop) then I would rather pay that money to just get a new machine. It won’t be from Sears.
I signed up for the class action law suit.. but that looked like it was just for F51 codes. The service guy did show me that there was a recall for f51 codes. But.. that wasn’t for my model either. So hopefully that doesn’t start happening to me!
I purchased the Kenmore Elite washer and dryer two weeks ago. I was so excited to have this nice washer and dryer. Now, I am anything but excited. My dryer started making a horrible noise everytime it was in use. It sounds like the drum is scrapping something. I finally got in touch with a repairman from Sears. He said he could come out and look at it in two weeks. I have gotten the run around from the people in the store. No one really seems to want to help. After reading all these complaints, I have decided to send both appliances back to Sears and ask for a full refund. The dryer is falling apart after 2 weeks, it is just a matter of time before the washer begins to tear up. I’m getting rid of these machines while I still can. I have vowed to never shop Sears again!!!
I have had continuing problems with this Oasis washer from Sears from the day I bought it. The first problems was the rear hinge on the lid completely rusted into after only 3-months. Sears sent a new hinge and I installed it myself. Next I noticed water on the floor during each wash. I was told this was normal and to just put a towel on the floor during wash times. Next the main board was recalled and was replaced by Sears. I now have the UL fail code and have to keep the washer unplugged to prevent the alarm from randomly going off.
When I purchased the maching I was told that it was extremely quiet and used very little water. They were right since it doesn’t run most of the time when I am ready to wash clothes. It is a piece of junk and never again will I trust Sears.
Could anyone please post the information about the class action lawsuit? I’d like to sign it.
OK I’ve had it with this thing!
2007, 2009 and now STILL UNHAPPY IN NH.
It’s 2010, I have had it fixed twice, and now I have a warranty but who knows, it might be over.
I am getting the oL error now. I hate this $900 piece of JUNK!
My old washer lasted 20 years!
I have read some of these horrible nightmare stories above and hope that I do not find myself in the same situation. We have owned our Kenmore Oasis for about 3yrs and it’s starting to act up.The cycle complete signal is beeping off continously throughout the entire wash cycle with the little green light jumping from on/off repeatedly. It’s so annoying. HELP!!!! I called Sears and they said that they couldn’t toubleshoot over the phone and would have to send a repair person out. After reading these stories I’m not sure what to do????!!!!!
Purchased the Kenmore Elite Oasis He model 110.27086601 in June of ’06. I’ve never been satisified with this machine–especially when compared with my last Kenmore Elite set that lasted 21+ years and was still working when I got rid of it. Luckily, we’ve not experienced the dreaded F codes. My complaint has always been that it does not clean the laundry and twists and knots it all up. How can anything get clean when it’s rolled and twisted tightly into itself and barely any water is used. Answer–it can’t. I have read the washplate or impeller was redesigned and I’ve been told by a Sears salesman that all customers were notified (of the “recall”) and the part replaced. Obviously, I was not notified. Eventually, I made it through the gammit of calls at Sears and was informed that a “free updgrade” (not recall) was available. Both the part (control board) and labor are free. I’ve scheduled, but I almost hate to have the upgrade done because then we might starting having the F code issues. (I’ll be keeping the old control board.) I wash all loads on Towels/Sheets to get the machine to use a little more water than it does on other cycles. Stains that would have come out in my previous washer don’t come out or take multiple washings.
Dryer only works marginally compared to my previous dryer. I dry everything on Towels/Sheets to get my loads dry.
I agree with everyone that Sears/Whirlpool should absolutely be held accountable for replacing these very expensive machines. I submit my comments to reinforce there are still appliance owners out there who are disatisfied, but probably not as active as they should have been about their complaints.
I’ve been totally unsatisfied with my Kenmore Oasis washer/dryer also. I bought the set in December of 2006. Within the first couple of months the dryer drum starting making a terrible noise. There was some part that was made out of plastic and after being heated up so much, it would break. After that, I got the “F”-ing problem that everybody else did on my washer. Now tonight I went to use the dryer and press the power button and nothing happens. It has power because the drum light is on. I’ve never bought such expensive junk before.
It is unfortunate when I have to resort to google instead of Sears repair for assistance. I called the repair line yesterday regarding my Oasis washer (F1 code keeps appearing) and was furious to learn that the simple meaning of F1 could not be explained (no technical assistance by phone). So I googled the F1 problem and I found this site. I purchased the machine in 2007 and I have been re/starting my loads for the last 5 months. It is getting worse, so I have no choice but to get it repaired.
I will not buy a Sears product again either and a class action lawsuit is in order.
Well it 5 2010 and it still a problem Maybe a class action law suite will work… I am one of perhaps hundreds of unhappy owners of the Sears Kenmore Oasis HE washing machine. After only a year and a half, one day, just prior to the rinse cycle, all of the lights lit up on the control panel and a message appeared that read, “F1″. I went to the Internet, (http://www.fixya.com/support/t286969-f1_error_code_kenmore_oasis) and Googled Oasis HE washing machine. Sure enough there were
dozens of owners of this machine who had the exact, “F1″ error message. I called Sears and they sent a repair technician who after scratching his head for some time called the factory (at least that’s what he said he was doing). After a trip to his truck and another half hour, he finished the repair job by installing an electronic control panel at which time I was presented with a bill for $394.49. He tried to get cash from me and when I would pay him cash he fled.
Sears has a well documented problem with this machine for which they appear willing to risk their reputation for fair and honest dealing with their customers. In the first place, the Oasis was not an inexpensive machine to purchase, however, with an additional $400 dollar repair bill I may be at the point of saying good bye to them forever.
After over a year of F1 codes, re-starting, etc. and seeing online how many people have had this problem, I finally called today and was told there is a recall on some models – but not mine. When my machine is doing to same thing as the “recalled” why is this particular model not included??? Makes no sense. After being told it would be $129 for service call plus any parts I was offered a 1-yr repair plan for $214 that will include service and repair up to $500. I opted for that since the part is likely to be more than the difference. Sears can add me to the “never again” list.
We too are having trouble with the Kenmore HE Oasis washer – used to be the F51 code – now it is the F1 code. I have signed up with the Andrus/Anderson class action investigation.
I bought a Kenmore elite oasis he at Sears on 10/2007, 15 months later the code F1 appear on screen, I must re-start 3-5 times for each load until now, so, what going on , how i can do it without the gruaranty etension ???
I too have a FI—”f” msg on my washer–my 900 dream top end Oasis Elite washer is a low end LEMON. I just bought a sears service agreement late in the game for 1 years parts and labor hope it covers exactly what this needs -the Mother Board–who names this equipment?–the same person who screwed up the design- hopefully he is not one of those union workers you can never fire no matter how bad he screws up–because this product line is just that– screwed up—Sears used to be my vendor of choice for the appliances but I am re-thinking that since I could get the same deals at appliance stores or Home depot—if something goes wrong Sears used to help you with recalls and repairs but that has apparently all changed—I can go anywhere and buy the extra warranty when the lemon goes down—-sad to see such an icon in the marketplace fall apart- the good old reliable Sears is gone—-
My Elite Oasis washer is giving the F1 error code also… several times per wash load, whenever the water comes into the machine. I also have to babysit it. The model number is 110.27087603 and serial number starts with CT517… I called the product line at 800-847-9083 to report the problem today and was told by Sears that my model number was not included in the recall because it is to new, and that it already has the newer control board installed.
I have had all of the troubles with the control board, the clothes tearing at the seams due to the faulty drum design and the water spilling over. I am now having a new problem, the buttons do not work properly. Ever since they replaced the control board, I have to lay on the buttons to get them to work. I just thought it was due to a new board so I didn’t call. And since I waited over 90 days, they will not cover it. Help, I HATE this machine!!!
I have the same problems and I hate my machine. We all need to get together and have make them take our machines back and give us new machines that work. I have put in a complaint with the Chicago BBB against the Sears Holding Corporation. I think that if everyone did the same, maybe something would get done. Please help me in making Sears take responsibility for their failing washer/dryer sets. They keep throwing out that I bought my machine 3 years ago. Well if I would have known that they would only last 3 years I would not have spent the money on them and bought a pair that would last. I had a pair that I bought used and only paid 50.00 for the set, the lasted 10 years. HELP ME!!
We, like A LOT of others, are getting the dreaded F1 code. The machine, around 4 years old, seems to be giving up the ghost. It is too expensive of a product to be crapping out on us. We will be calling until this problem is resolved…and without paying. I’ve got to find this class action suit to join. If I can’t get my machine fixed, I want my money back. Thanks everyone for letting me know we’re not alone with this problem!
I’m just disgusted with this situation, and like all of you, we are having the same problem with our washer! We went into our local Sears, and spoke to a manager, and got nowhere, we will be returning this Friday to speak with his boss! I sure hope he will do something for us!!! Truthfully, I am scared to ever buy another Kenmore product again…Sears is letting their faithful customers down, I’m so upset and irritated!!! Especially in this economy, NO ONE CAN AFFORD TO THROW MONEY DOWN THE DRAIN!!! Why hasn’t this product been recalled??? I am going to do all that I can to stand up to this company, and make them responsible for their “crappy” products, I suggest you do the same!!! I will keep you posted, I am hopeful but very doubtful that I will get any help from the store manager on Friday…I’m praying for a miracle!!!
A piece of junk. The dryer is as bad as the washer and should also be on recall. I hope every one who has been dissatisfied with Sears response will not only never purchase a Kenmore Product but will never purchase another item from Sears since they have absolutely no respect for their customers. I never received notification of the recall on the washer despite having registered the warranty card. I think everyone should post their complaints and let all their friends know about this situation.
i am ready to kick this machine to the curb. seems like every cycle i get the F51 code or some sort of F code! when i first got the machine two months later i got the F1 code thankfully it was still under warranty they (sears) came out and replaced the control panel but i have to tell you the sears repair man was so clueless on this machine his excuse was this is too advance for me! i never had a plm with kenmore brand until this machine came along! i think its time for sears to suck it up and admit the machine is faulty from day one and that they did it on purpose for us to go buy a new machine from them again haha ain’t buying the kenmore brand again i don’t trust it!
I am overwhelmed by reading all of these Kenmore and Sears’s problems. I also have a problem with my Oasis washer. Every cycle i get the F51 code or some sort of F code! I Think I know what the F stand for and you know the four letter work I’m taking about. My oven has an f30 error. Come on Sears WHAT THE F!!! I am disgusted with Sears and their product i agree with the rest of you to boycott Sears, Never again will I walk into that place to purchase anything. As far as I’m concern there are plenty of places to go to. Sears customer service stinks to put it mildly I don’t know what to do except to purchase new products.
Here is the answer to your problem. I had the same problem with the f1 error code. I found this information on a website where people were posting their complaints and a Sears representative had left his email for people to get in touch with him. Although I reached a different representative, I got immediate help. He sent a repairman to my home within one week of receiving my email, the repairman fixed my problem (replacing the defective control panel) in about 10 minutes and they did not charge me anything! Please contact the person below for immediate help. You will be happy you did. I am a happy Sears customer because of their resposne to my problem.
Shannon R.
Sears Cares – Senior Case Manager
Sears Holdings Corporation
Email: searscares@searshc.com
Hours: Monday – Friday 8:00 AM – 7:00 PM (CST)
i bought my oasis elite he in November 2008 today my stopped and the code is L D anyone else having this problem…i am thinking of going back to the old machine type…
Here is the website for the suit, http://www.toploadclassaction.com/kenmore.php
Here is the petition website, http://www.petitiononline.com/cabrio08/
https://secured.whirlpool.com/Service/SrvTechAdm.nsf/d12cd4888abce86285256a42005ea985/1a4cb9c9ab426640852574e90050e40f/$FILE/8178767.pdf
Show this to your repair man, or fix it yourself if you are so inclined.
Sears Oasis without agitator in the middle is the worst functioning washing machine to hit the stores. Please be careful and do not get sold on the great spinning that saves energy!! All the life is washed out of my clothes; new items look 10 years old, all the garments get tangled with each other or whatever threads happened to be loose. The fabric softener gets totally washed out in the rinse and the wrinkles from the “rapid spin” become permanent, even in wrinkle free clothing. I’ve had to throw all my dress bras away as the wrinkles from the spin will not wash out, dry out, nor iron out! I usually hang dry my clothes but now I have to throw them in the dryer for at least 10 minutes with at least two sheets of Bounce in order to relax the wrinkles. Then I hang them to dry, and MUST iron out the wrinkles before wearing. Even pre-stain treatment did not remove spots out of clothing. I am absolutely dumbfounded that such an outrageously, poorly designed product is represented through Sears, Kenmore and Whirlpool. Buyer Beware!
Cheers to the F1 ERROR club. Not glad to be a member. I havent gotten my washer fixed yet. Ive spent more quarters in the laundry mat though. I purchased my kenmore elite in november 2008. It broke down on me in april of 2010. When I turn it on it brings in water and stops. The lid locks up after you turn it off. Kmart placed this paticular model right in front of the store like it was a deal. Kmart new that it was a problem. They rip me off as if they were some no name brand store. “F1 U 51 Kmart”
I am also receiving the F1 code on my washer… had the repairman out on Thursday and they want to replace the control board… $380!!!
the machine is 3 years old and was not an inexpensive purchase.
I also called Sears and they said there is no know issue/recall for this product.