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You Probably Don’t Need That Extended Warranty

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Straight from PR Newswire: J.D. Power and Associates Reports: High Reliability of Major Home Appliances May Reduce Need for Extended Warranties

According to J.D. Powers and Associates 2007 Major Home Appliance Study, most major appliances these days are quite reliable, yet many consumers continue to purchase extended warranties.

The study measures customer satisfaction in nine segments of major home appliances: dishwashers; free-standing ranges; built-in cook-tops and wall ovens; freezer-on-top style refrigerators; side-by-side and French door-style refrigerators; clothes washers; clothes dryers; over-the-range microwave ovens; and counter-top microwave ovens. The study, now in its third year, examines customer satisfaction with microwave ovens for the first time. Customer satisfaction is measured based on performance in six factors: operational performance (including how well the appliance functions, noise level and energy efficiency); operational features (such as the number of settings available and appliance capacity); ease of use; styling and feel; price; and warranty.

The study finds that during the first two years of ownership, approximately one in 10 consumers report some kind of problem with their major appliance. However, many of these problems can be resolved by following instructions in the owner’s manual or on the manufacturer’s Web site. Relatively few problems actually require a service visit.

Despite this high degree of reliability, many consumers purchase an extended warranty for their appliances. Among owners of refrigerators, stoves, dishwashers and laundry appliances, approximately 25 percent report purchasing an extended warranty, while approximately 15 percent of microwave oven owners do so.

“Extended warranties certainly provide a degree of peace of mind,” said Dale Haines, senior director of the real estate and construction industries practice at J.D. Power and Associates. “With some appliances — particularly those with complex electronics and potentially high repair costs — purchasing an extended warranty may make sense. However, major appliances tend to be very reliable, and consumers should consider very carefully — depending upon their circumstances — whether an extended warranty is worth the additional cost.”

In satisfying customers with major kitchen and laundry appliances, Bosch, GE Appliances, Kenmore, LG, Maytag, Samsung, Whirlpool and Whirlpool Gold rank highest in various segments.

“Particularly strong performers include Bosch, LG and Samsung, which have achieved consistently high satisfaction levels in consecutive years,” said Dale Haines, senior director of the real estate and construction industries practice at J.D. Power and Associates. “For two consecutive years, Bosch has ranked highest in the dishwashers segment and LG has ranked highest among clothes washers, while Samsung has earned an award in a refrigerator segment for three consecutive years. This is especially impressive considering the high levels of quality and reliability that many appliance manufacturers attain.”

The 2007 Major Home Appliance Study is based on 22,637 responses from consumers who purchased one or more new major home appliances through a retail store, their new-home builder, or received one through other means (such as a gift) during the previous 24 months.

Recall:Keystone Manufacturing Co. and QVC Recall Convection Ovens with Rotisserie Due to Fire and Electrical Shock Hazards

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The following product safety recall was voluntarily conducted by the firm in cooperation with the CPSC. Consumers should stop using the product immediately unless otherwise instructed.

Name of Product: Cook’s Essentials Convection Ovens with Pull-Out Rotisserie and Deni Convection Ovens with Rotisserie

Units: About 32,000

Retailer: QVC of West Chester, Pa.

Distributor: Keystone Manufacturing Co. Inc., of Buffalo, N.Y.

Hazard: Wires behind the control panel can overheat, posing fire and electric shock hazards.

Incidents/Injuries: QVC has received 49 reports of incidents, including five minor burns, five electrical shocks and 11 incidents of minor property damage to kitchen cabinets and countertops.

Description: This recall involves the Cook’s Essentials Multi-Function Convection Oven with Pull-Out Rotisserie (model number 910500), which was also sold as the Deni Convection Oven with Rotisserie (model number 10500). The model number can be found on the bottom of the oven. These are countertop ovens and the brand name “Cook’s Essentials” or “Deni” is found on the front right panel.

Sold through: The Cook’s Essentials brand was sold exclusively through QVC and the Deni brand was sold through various on-line retailers from October 2006 through May 2007 for about $125.

Manufactured in: China

Remedy: Consumers should immediately stop using the oven and contact QVC or Keystone to receive a replacement oven or a refund. QVC and Keystone have notified consumers by telephone and by mail to stop using the oven.

Consumer Contact: Consumers who bought a Cook’s Essentials oven through a QVC broadcast or at QVC.com, and who have not been contacted by QVC, should call QVC at (800) 367-9444 between 7 a.m. and 1 a.m. ET seven days a week. Consumers who bought a Cook’s Essentials oven at a QVC outlet or retail store should return the oven to the store at which it was purchased for a refund. Consumers who bought a Deni brand oven and who have not been contacted by Keystone should call Keystone at (800) 336-4822 between 9 a.m. and 5 p.m. ET Monday through Friday. Consumers can also visit QVC’s Web site at www.qvc.com or Deni’s Web site at www.deni.com

Picture of Recalled Youth ATVs

Cooktop vs. Conventional Range

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Are you trying to decide whether a conventional range or cooktop would work better for you?  If you have the space for either option and are unsure which would best suit your needs, here are some thoughts to consider:

Cooktop:

Pros:

  • Flexibility- can be built into any countertop.
  • Optional burner configurations and add- on such as griddles and grills

Cons:

  • Can be substantionally more costly than conventional ranges.
  • Installation costs more as it should be done by a professional.

Conventional Range:

Pros:

  • A restaurant style range can be a striking design element in the room.
  • Easy installation
  • Can often be swapped out without major remodeling costs.

Cons:

  • No variations on oven height or burner placement.

Another Type of Appliance Recycling

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This is possibly another way to view appliance recycling and is definitely a way to save money.

Reverse logistics- this is the business of taking merchandise that has been returned by customers or overstocked by retailers or has been cosmetically damaged and finding a market for it.  Reverse logistics can keep appliances out of landfills.  What some people see as damaged (a slightly dented washer or fridge) becomes a bargain for someone else.  Reverse Logistics Executive Council can help you learn more about how the process is part of being “green.”

Appliancesmart.com is a subsidiary of Appliance Recycling Centers of America (ARCA), and has locations in five states.  ApplianceSmart sells factory overruns and manufacturer closeouts as well as those appliances with slight imperfections.  My neighbor bought a beautiful front loading washer and dryer from this type of outlet and got them for a fraction of the retail price.  Both the washer and dryer were new and worked perfectly, but they had slight scratches on their sides.  She planned for them to be in a closet and the scratches will never show. A great deal! 

Recycle Responsibly

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Reuse, recycle, save energy– These ideas are ones many of us try to do daily.  There is one way we may not have thought of before- disposing of an old appliance properly.  Appliance Recycling Centers of America estimates that 55 million appliances will be removed from service this year.  If yours is one of them, be aware that nearly 20 states ban appliances from being disposed of in landfills, and more than 15 other states require that landfills separate appliances for recycling. Some states, like Minnesota and California, require that a variety of hazardous materials be removed from appliances before the metals are recycled.

There are more than 11,000 appliance recycling locations throughout the United States. Unfortunately, many of these locations do not process appliances thoroughly before recycling the metals. Older appliances can contain environmentally harmful materials such as mercury and PCBs. These substances must be removed and managed properly before recycling an appliance. Ask your city, waste hauler or recycling location for a description of the hazardous materials they remove from appliances and how they dispose of them.

Another option is to donate your old washer, fridge or dishwasher to a local occupational school.  Many schools use these old appliances for instruction and practice.  When the students are  finished the appliance is recycled.  Or even better, it will have been refurbished and will go on to serve an underprivileged family or sold to help the school.

 Doing the right thing can take a bit if extra thought, but it can feel good too.

The Right Appliance for You

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Do you find that you are drawn to a certain brand of appliance again and again?  Did your mother always rely on one brand of washer and dryer?  Whirlpool is aware of consumers conscious and unconscious preferences for specific appliances.

For every Whirlpool Corporation brand – including Whirlpool®, Maytag®, KitchenAid®, Jenn-Air®, Amana® and Gladiator® GarageWorks – there is a unique brand identity that is defined using proprietary consumer research about preferences, lifestyles and values. Whirlpool Corporation uses this research to make tough, strategic decisions about the kinds of product innovations, features and designs it will offer to consumers.

Each of Whirlpool Corporation’s branded products is designed to meet the specific needs and preferences of consumers from a psychographic standpoint. What’s important to one consumer may not even occur to another,” said Michael A. Todman, president, Whirlpool North America. “For instance, the consumer who buys Maytag brand focuses on reliability, so the durability of internal nuts and bolts means everything. The time-starved nature of the Whirlpool brand consumer means placing greater value on getting more done quickly, so the brand’s focus is timesaving features.”

Some other Whirlpool insights into how they, and we view their large family of brands:

  • For 100 years, the Maytag brand has represented strength and lasting durability
  •  With a common-sense approach to life, Amana brand consumers believe in creating a pleasant atmosphere in their home. Amana consumers want quality and style at an affordable price.
  • KitchenAid brand consumers enjoy cooking with others, savoring the journey of making great food with great friends and family.
  • The Jenn-Air brand appeals to a consumer who loves to entertain, has uncompromising taste and pays great attention to detail.

So, the fact that your mother might have insisted on a Maytag washer because she knows they are durable is exactly what Maytag (remember they’re Whirlpool in disguise) wants her to think.  It’s up to Whirlpool to build machines that uphold the reputation. 

If you’d like to read more about the varieties of appliances available from these Whirlpool brands, you can do so here

Viking Goes Commercial

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 “Viking doesn’t make commercial ranges?”  That has been the response to my very informal survey when people learn that Viking Corporation has recently announced their plan to release a line of commercial appliances.

Viking Range Corporation who originated ultra-premium commercial-type appliances for the indoor and outdoor kitchen has announced their intention to enter the commercial market.

The Viking Commercial product line will consist of a complete array of cooking equipment, including ranges of all styles, ovens, broilers, griddles, salamanders, cheesemelters, induction units and island suites, as well as under-counter refrigeration.

To request product information, please contact Viking toll-free at 888.845.4641, or visit the web site at vikingrange.com.

She’s Willing to Eat a Little Burnt Toast

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I know some people have those toasters with the slots on top that pop the toast up, and I remember having a toy one for my play kitchen as a child, but as an adult with a family to feed, I always choose a toaster oven over the pop-up.  My mother had a toaster oven and she would use it for quick meals during the summer when the temperature in our Southern California  house was in the mid nineties.  My mother is well known in our family for her thriftiness and would use the toaster until it absolutely would not toast another piece of bread.  Even when she had to flip the bread over to toast both sides, she kept it.

Here’s a nostalgic piece from the Navasota Examiner for those of us who remember eating toast that had been over cooked in an aging toaster.

I burned the toast this morning and the unfortunate event brought back many memories. The reason I burned the bread to a black crisp was that my toaster oven of about 20 years refused to toast any longer, forcing me to use the oven broiler. One might say the toaster retired. For all those years, the little oven had neatly browned bread, cooked wieners, toasted buns, baked potatoes, cooked tater tots, French fries and chicken nuggets.
I retired it once before, when my children presented me with a new one, but the newer version promptly caught on fire and destroyed itself. One might say it committed suicide. When the new toaster passed away, I dug out the old one and placed it on active duty, sort of like calling up the National Guard.

To read more, click here

High End Appliances – Chef Included

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If you have recently spent some time feeling baffled by the many options on a new appliance, you are not alone. Some folks have even sought help with their entire kitchen. Maybe not a bad idea. The Los Angeles Times writes:

With sophisticated, professional-quality appliances and high-design gizmos going into residential kitchens, many would-be home chefs haven’t a clue how to operate the latest technology. The infrequent cook who wants to make a Thanksgiving turkey might stare blankly at the keypad and wonder: Convection, radiant, bake, roast, speed-cook or steam?
People are spending less time cooking in kitchens but more money remodeling them because they want the best to impress their neighbors,” says Mark Connelly, senior director of appliances and home improvement for Consumer Reports.

Connelly, a no-nonsense guy who’s been testing kitchen appliances for 18 years, says manufacturers are adding unnecessary options to differentiate themselves. TVs are embedded in refrigerators, toasters have convection-oven modes, faucets come with hands-free functions. “There are sanitary reasons for having one in an airport bathroom but not in your kitchen,” he says.

And those Starbucks-style coffee machines?

“You can spend $15 on a drip coffee maker or thousands on a fancy coffee maker,” he says, “and they both make a good cup of coffee — if you use quality coffee.”

As kitchen appliances become more complex, Connelly says, owners look for simple ways to use them.

“People spending a lot on an appliance want as many buttons as possible to justify the cost,” he says, “but most of the time they’re using the same selection as on their old appliance.
To read more, click here

The $2,000 Digital Post-it Note

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Are folks really willing to pay for what they say they want in an appliance?  Apparently not.  The OC Register has some thoughts on cool but pricy features that are appearing on kitchen  appliances.

In 2002, for example, Whirlpool Corp. introduced Polara, which combined refrigeration with a convection oven. Polara would keep a casserole cool until a preset time then would start to heat the food in anticipation of your arrival home. If you were late, the oven would power down to keep the food warm and not overcook it.

“Our focus groups said they wanted it, but people wouldn’t pay $1,900 for the technology,” said Whirlpool spokeswoman Audrey Reed-Granger. “So we put the Polara on the back burner, and we’ll bring it back in a few years” when the market is ready.   Read more about it here.