November 23, 2014

Appliance Repair Saga

We all have to deal with this on occasion- here’s a lighthearted look at one woman’s recent experience with an appliance failure.

Most of us are familiar with Elisabeth Kubler-Ross’ five stages of dealing with death, but I think they work equally well with appliance repair.

Not long ago, the electronic control panel on our stove went south, mid-meat loaf. Where moments before had been a glittery display panel reminiscent of the Starship Enterprise was now the Black Screen of Death. An ominous notation appeared: “Error F5.”

Instantly, I went into Denial. As in, this can’t be happening to me! This range is practically new! It had great ratings! I even went so far as to search online as to what Error F5 was. It was possible, I thought (see Denial, above) that it could be something innocuous. But basically Error F5 is code for “This is SO going to cost you.”

Finding out that the first available repair appointment from the Authorized Dealer was going to be nine days away made an easy segue into Stage 2: Anger. Loads of anger.

One teensy weensy component goes bad and the entire control board has to be replaced? This is felony design abuse! What was so wrong (caution: Luddite alert) with the old two-knob ranges, bake knob on the right, temp knob on the left? It is immoral! It’s un-American! It’s – no, no, I’m not turning down the appointment. But – and here we glide seamlessly into Stage 3: Bargaining – are you sure you can’t get me in any sooner? The kids and grandchild are going to be visiting next weekend and having no way to cook except a microwave is going to be really, really hard. Maybe you have a cancellation list I could put my name on? (Please?)

Like dying, it only gets worse from there, because eventually the Authorized Dealer actually shows up. The kids had been very nice about it all when they came. It wouldn’t be their last visit, they said, consolingly. And it never hurts to remind oneself from time to time how wonderful warm food tastes on a cold rainy evening especially since they didn’t get any.

But by this time, Olof and I are ready for some serious bakables. So it was with total shock when the Authorized Dealer mentions that control panels are a special order, usually 30 days. Stage 4: complete and total Depression, slams you right between the taste buds.

But during that long month, a funny thing happens – Stage 5: Acceptance. You develop an inner peace, not to mention an intimate relationship with the pizza guy. Cooking is over-rated. Vast technological improvements have been made in microwavables. You can now often recognize the animal they were made from.

So when the Authorized Dealer calls to install the new panel, you’re almost not sure you want him to come out. Especially when he tells you that the control board is $590 and labor to install $150. More, of course, than a whole stove used to cost.

But then you think about your mother’s wonderful cassoulet and about the grandkids coming to refer to you as Grammy Nuke. So you fork over the money and fix the range, assuming this was just a fluke and you’ll have many more years of life out of this appliance.

Talk about Denial.