Does customer service really matter? We like to think that it does. Have you ever had a really bad experience with a store, and silently (or not so silently) wished that they would just go out of business? Well sometimes, the customer gets lucky. Our own NightOwl reported a while back on a nightmare experience with a Maytag refrigerator and the store that refused to properly service it.
We weren’t necessarily surprised to see an advertisment in the recent Sunday paper announcing that the Maytag store with the attitude is going out of business and having a liquidation sale.