June 23, 2017

Recall:General Electric Microwave Combo Wall Ovens Due to Fire Hazard

Name of Product: Built-in Combination Wall and Microwave Ovens

Units: About 92,000

Manufacturer: GE Consumer & Industrial, of Louisville, Ky.

Hazard: The door switch in the microwave oven can overheat and ignite plastic components in the control area, posing a fire hazard to consumers. The lower thermal oven does not pose a hazard.

Incidents/Injuries: GE is aware of 35 incidents of minor property damage and one incident in which a fire damaged adjacent kitchen cabinets. No injuries have been reported.

Description: The recall includes GE combination microwave and conventional built-in wall ovens sold under the following brand names: GE, GE Profile® and Kenmore. The ovens were sold in white, black, bisque and stainless steel. The brand name is printed on the lower left corner on the front of the microwave door. The following model and serial numbers can be found inside the microwave oven on the left interior wall.

  Recalled Models Serial number
begins with:
GE / GE Profile JKP85B0A3BB, JKP85B0D1BB, JKP85W0A3WW, JKP85W0D1WW,
JKP86B0F1BB, JKP86C0F1CC, JKP86S0F1SS, JKP86W0F1WW,
JT965B0F1BB, JT965C0F1CC, JT965S0F1SS, JT965W0F1WW,
JTP85B0A2BB, JTP85B0A3BB, JTP85B0A4BB, JTP85B0A5BB,
JTP85B0D1BB, JTP85W0A2WW, JTP85W0A3WW, JTP85W0A4WW,
JTP85W0A5WW, JTP85W0D1WW, JTP86B0F1BB, JTP86C0F1CC,
JTP86S0F1SS, JTP86W0F1WW, JTP95B0A2BB, JTP95B0A3BB,
JTP95B0A4BB, JTP95B0A5BB, JTP95B0D1BB, JTP95W0A2WW,
JTP95W0A3WW, JTP95W0A4WW, JTP95W0A5WW, JTP95W0D1WW
AZ, DZ, FZ, GZ, HZ,
LZ, MZ, RZ, SZ, TZ,
VZ, ZZ, AA, DA, FA,
GA, HA, LA, MA, RA,
SA, TA, VA, ZA, AD,
DD, FD, GD, HD, LD,
MD, RD, SD, TD, VD,
ZD, AF, DF, FF, GF,
HF, LF, MF, RF, SF,
TF, VF, ZF
Kenmore
(All model numbers
start with 911)
41485991, 41485992, 41485993, 41485994, 41489991, 41489992,
41489993, 41489994, 49485992, 49489992, 47692100, 47699100,
47862100, 47869100, 47812200, 47813200, 47814200, 47819200,
47792200, 47793200, 47794200, 47799200
0, 1, 2, 3

Sold at: Department and appliance stores from January 2000 to December 2003 for between $1,500 and $2,000.

Manufactured in: United States

Remedy: Consumers should stop using the microwave oven immediately. Consumers should contact GE regarding their GE/GE Profile micro-oven combo or Sears for their Kenmore unit. GE is offering a free repair or rebate on a new product, a $300 rebate toward the purchase of a new GE brand unit, or a $600 rebate toward the purchase of a new GE Profile brand unit. Sears is offering a free repair or $300 rebate toward the purchase of a new Kenmore brand unit. Consumers can continue using the lower thermal oven.

Consumer Contact: For additional information on GE /Profile units, contact General Electric toll-free at (888)-240-2745 from 8 a.m. to 8 p.m. ET Monday through Friday, and 9 a.m. to 3 p.m. ET Saturday, or visit GE’s Web site at www.geappliances.com. For additional information on Kenmore units, contact Sears toll-free at (888) 679-0282 from 8 a.m. to 10 p.m. ET Monday through Saturday, or visit Sears’ Web site at www.sears.com

Picture of Recalled Built-in Combination Wall and Microwave Oven

Comments

  1. Toni English says:

    I am writing regarding the recent recall for GE combination conventional and microwave ovens. My model is GZ 931876S. We have had problems with this unit since its purchase 8-2000. I have called several times regarding concerns with the unit getting so hot that it has melted my cabinets. Additionally the unit (micorwave oven) has had had to be repaired and is now in need of an additional repair for failure to work once more. My question – is there a recall, concern or some form of rebate for the purchase of this model GE Profile Performance. Please advise concerning this information.

  2. nightowl says:

    I would suggest that you call the number on the recall notice above: (888)-240-2745 and check about your model. Please check your model again before you call. I believe the number you list here is a serial number, not a model number.
    God Luck.

  3. Pete Lucero says:

    How can I find out if our GE combo unit just like the picture shown in the page above, is one of the recalled appliance. I don’t have the model and serial number to compare with, due to the number and lettering that are no longer readable inside the microwave. According to our owner’s manual we have a JK86 27/30″ Double wall oven (white). Microwave is no longer working .

  4. Fernando Moreno says:

    We purchased a house in CA with this type of GE microwave combo. The appliance was built on January 2004 and the model number resembles one of the listed numbers JKP86W0F3WW. The unit is white and looks exactly like the pictured unit. The microwave stopped working after the control unit emitted some smoke. Is this unit excluded?

  5. Mr. Moreno,
    I suggest contacting the company using the contact info:

    Consumer Contact: For additional information on GE /Profile units, contact General Electric toll-free at (888)-240-2745 from 8 a.m. to 8 p.m. ET Monday through Friday, and 9 a.m. to 3 p.m. ET Saturday, or visit GE’s Web site at http://www.geappliances.com.

    Or you can check recalls at cpsc.gov. Sometimes the recalls are expanded as more units exhibit problems. Your microwave was manufactured after the dates listed, but may have been added to the recall since it was first issued in 2007.

    I hope this helps, please come back and let us know what you learn. It will help the next consumer with a similar problem.

    NightOwl

  6. Jose Medina says:

    We purchased a G. E. combo unit in May of 2005 , and the inner

    lining of the microwave oven is pealing. model # JTP86C0F4CC

    ser. # HH607634Q . Is there a recall on this unit, Please advise

    us concerning this information