October 31, 2014


Kitchen and Home Appliance Forum : TheKitchenSource on Ebay SUCKS!!!!!!

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TheKitchenSource on Ebay SUCKS!!!!!!

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5:13 pm
January 23, 2012


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I bought a Subzero 680 from thekitchensource on Ebay out of Katy TX.  We had the refrigerator in storage for a couple of months until our rehab was finished.  Once we installed the unit we found that the freezer was not working correctly.  We have since found out that this refrigerator was originally scrapped out by the factory.  Subzero has told us that once a Subzero has been scrapped by the factory it is supposed to be destroyed and it is not allowed to be resold or sold as parts.  When we spoke to Wendy and Jeremiah (the Owners) they avoided our calls for a week until we mentioned the word attorney.  Once we spoke to them they told us that Subzero was lying to us and there was nothing that they could do since it was past the 60 day warranty.  I told him that the core issue is that they sold us a refrigerator that was scrapped out and never was supposed to be sold.  When I asked him who they bought it from, they told us that the paperwork that the source was supposed to be on was missing.  He told me that if times were better he could do something but he could not do anything for us.  I own a large internet retail business.  When we have rare unhappy customers, I would never tell them that there was nothing I could do.  This guy sold us a scrapped out refrigerator.  When he got caught, he told us that the manufacturer was the bad guy and not him.  This is one customer that will never use thekitchensource on Ebay ever again.  I got scammed out of thousands of dollars so I am hoping at the very least this will save you some money, time and stress. 



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