December 19, 2014


Kitchen and Home Appliance Forum : Sears - Never Buy from Them!

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Sears – Never Buy from Them!

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12:57 pm
August 11, 2010


avidcook

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1

Our expensive Dacor range broke for the last time in 7 years this summer, and so we hurriedly researched and purchased an Electrolux duel-fuel slide-in range from Sears a few days later.  At an across-the-board cost of $2600 by Electrolux, it didn't matter where we purchased it but Sears promised us a delivery/install date two days later.  Days passed, no one from Sears called, so we started our endless agony of trying to reach a human being when calling Sears — even at the local store number, we rarely were able to speak with someone, let alone our salesperson (who was never there when we called and did not return our messages).  Everyone we spoke with in the store, including customer service employees from the 800 number, had no idea where our new stove was and couldn't seem to locate it, although they assured us it had been shipped, and of course, our credit card was charged when we placed the order.  THREE WEEKS and tons of phone calls later, we finally gave up when we were not able to speak with a manager — any manager — in Sears, including the manager of the large appliance department.  We had to cancell our order with a TV/electronics employee because no one else answered the phone.  By this time, the salesperson was mad enough to call us back and explained that while they understood it was frustrating, there was nothing anyone could do about it because nobody knew where the stove was.  I advised that I had owned my own interior design business, and so I knew you could TRACK a package, let alone a gas range, but they said it was absolutely not possible.  So, I angrily left the store and drove straight to the American store and purchased the exact same stove on a Monday evening at 5:30 p.m.  The Electrolux stove from American was in Janesville, WI, but they assured me it would be shipped out the next day.  That was Monday — TWO DAYS ago.  My new stove is installed today in my kitchen, less than 48 hours after we ordered it.  Do not use Sears ever — you will be sorry!!!!



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