December 21, 2014


Kitchen and Home Appliance Forum : LG refrigerator warranty

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LG refrigerator warranty

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8:29 am
October 26, 2010


shellyv

Guest

 
1

We bought our LG refreidgeratior in 2007 and have had nothing but problems with the ice maker.It kept freezing up on us so we called LG repair and they sent a repair man of course on our dime..Now here we are again in 2010 same problem except now the refridgerator totally doesn't work..here we go againYell

12:45 pm
September 20, 2010


Don Schramm

Guest

 
2

Marlan Schmidt said:

I purchased an LG refrigerator in October  of 2008, It was delivered in January of 2009. The icemaker freezes solid i  a few days and it cannot deliver icecubes from it's dispencer. It takes dynamite or a blowtorch to loosen the ice cubes.

I have gotten nowhere with repairs or replacement. Repairmen have been out several times, with negative results. I would be  happy to join in a Class Action suit  against LG and Home Depot. Got any answere


I had a problem with ice freezing solid so I changed the water filter as it was way past it's useful date. The ice cube maker started working great.

5:56 am
September 14, 2010


jim perry

Guest

 
3

Post edited 6:05 pm – September 14, 2010 by NightOwl


My wife and I have purchased one of the refrigerators that was not as energy efficient as stated when we bought it.  We have received a check for our increased energy use.  The also sent a repair person out to “FIX” our refrigerator and make it more energy efficient.  A year after the “FIX” we had another minor issue and had a different repair person out to the house.  When we pulled the refrigerator out from the cabinet we found the side out the refrigerator was sweating and was rotting the sheet rock.  We discover that the LG “FIX” was to cut the wire to the side heating element put there to prevent sweating.  Now we have a damaged wall, bad refrigerator, and little options.  If you know anyone who has had there refrigerator “FIXED” by LG, have them make sure theirs is not causing damage to there house.  If anyone has any thoughts as too our options, pleases E mail us at jameshastingsperry@yahoo.com


11:41 am
October 13, 2009


Butch J

Guest

 
4

YellPurchase LG fridge with icemaker in the door.. 1 year lg warranty and 4 year side/side extended warranty… glad i did

purchased July 08… had three serivce calls on the ice maker,, freezing up and melting.. both ends of the cold..  third serice call.. i told them the fridge side was not keeping a 38 degre temperature.. they made note.. and said get some thermometers to test it..

waited 4 months later.. and its worse.. frigde is set to 38 and the thermometers say anywhere from 29 to 42 during a week.. when it hits 29 everything freezes ruins all my food…

Oct 2009.. another sevice call , both the freezer and the fridge are not keeping temp that they are set to..   fridge today set to 38… inside top level is 44.. bottle level is 40.. and the freezer is set to 2 and its staying around 10-15…   Service call from home depot extended warranty.. he said the fan was not turing correctly.. so he fixed something and said keep an eye on it..

Is there no re-course for damaged food.. eggs frozen , vegetables and jello… and more ? my kool aid entire picture was frozen !!

3:19 pm
October 6, 2009


Rick

Guest

 
5

For those experiencing trouble with their LG refrigerator after the energy recall has been done, there is a solution.  Their engineering department's fix for the excessive energy consumption was to remove the connection to the heater in the ice maker which keeps it from freezing up.  This renders your refrigerator non-repairable.


Contact LG at customerservice@lge.com.  Let them know of the leaking..ice maker failure…or side frosting or freezing up.  E-mail them a copy of your receipt from the time of purchase.  Tell them you are aware of the engineering snafu with the energy recall fix.  You may be required to pay a service technician to inspect your unit.


I have a new refrigerotor on the way to replace the one I bought in 2007.  I am currently seeking a way to be reimbursed for the $69.95 service call to tell me that the problem was an LG engineering screw-up.  LG will tell you that they do not reimburse and that the unit was not under warranty.  However, this problem is not a warranty issue but rather an engineering issue connected to the energy consumption fix.


I'll be interested in hearing from folks who have the same issue, particularly the non-reimbursement issue.  I believe another class action is in order.Smile

8:53 pm
September 8, 2009


Bobbie

Guest

 
6

I agree that LG is a joke I bought a $800.00 dishwasher and before it was a year old it quit working took 3 monthYells and 6 repairs to get it fixed!  Also bought a LG french door refrigerator I am now waiting on a repair man from out of town to come and fix it , the shop in my home town won't even work on LG  things anymore. The ice maker has been replaced once and then the ice maker fan went out now it's the ice maker again leaks water and freezers inside  the door of the ice maker you cannot get ice out though the front. I will never buy another LG Of any kind!!!

1:24 pm
September 5, 2009


m Sorrentino

Guest

 
7

same problem extended warranty with GE( Assurant) refused to pay after saying they would with hundred of phone calls and e mails and faxes  Says its an original equipment manufactuers manfunction . Now waiting to hear from LG who are supposed to send another technician to evaluate.  Sent them all the paper work.Don't have much hope of a good outcome. 

2:22 pm
September 4, 2009


m Sorrentino

Guest

 
8

bought LG refrigerator in 2007 with extended 3 year warranty from Home Depot. Now the whole side is wet > Told by GE warranty ( Assurant ) will not repair because it is problem with LG who installed energy booster in March 09 . now waiting to see if LG will take responsability. Am between rock and hard place.


any suggestions

10:54 pm
May 3, 2009


vera

Guest

 
9

I thought Home Depot would take back any appliance that had that much trouble so soon after it was bought.  Did you check with them? 

11:20 am
May 3, 2009


Marlan Schmidt

Guest

 
10

I purchased an LG refrigerator in October  of 2008, It was delivered in January of 2009. The icemaker freezes solid i  a few days and it cannot deliver icecubes from it's dispencer. It takes dynamite or a blowtorch to loosen the ice cubes.

I have gotten nowhere with repairs or replacement. Repairmen have been out several times, with negative results. I would be  happy to join in a Class Action suit  against LG and Home Depot. Got any answere

10:14 pm
March 2, 2009


gerry syvokas

Guest

 
11

Purchased  model GR389R refrigerator in June 2007 with a two year warranty. Experienced our first problem with the freezer on Feb.17,2009. Transglobal tech determined the fridge was irrepairable and took photos of our invoice, warranty and the interior workings of the fridge/freezer. At this juncture it would appear to be a straight forward warranty issue that could be resolved in a few days via e-mail or fax communication from service [transglobal] to manufacturer [LG]. Apparently not, as it is currently March 2,2009 and nobody including the vender [The Brick} will give us any satisfaction. I won't bore you with the details of the correspondence going back and forth over the past two weeks but frustration has lead to the possibility of some form of legal action and I would be interested to hear from anybody with similar issues.

Is it possible these companies are so short sighted that they issue warranties with no intention of honouring them? Do they have a clue that if I talk to 20 potential customers and talk 10 out of buying their product they lose more than a fridge? Anyway, my advice to anybody contemplating an LG purchase is to look for any alternative — these are not consumer friendly people. Life is not Good–its a lie.



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