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Here at Appliance.net we get a lot of comments (read: complaints). People want to vent their frustration about their broken dishwasher, inept repairman and customer service that isn’t. Our forums are great place to share what has worked for you and of course, what hasn’t. Sometimes we find a tip that just needs to be shared.
Customer Service representatives have a responsibility to both the customer and to their employer. They are the link between consumers and the manufacturers. Here’s a great story from a woman who called Kitchenaid’s customer service department regarding her stand mixer:
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