July 30, 2014


Kitchen and Home Appliance Forum : Do Not Buy Kenmore Elite Trio

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Do Not Buy Kenmore Elite Trio

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12:04 pm
April 13, 2010


Joey

Guest

 
1

Steve said:

After owning this appliance for about a year, I would not recommend it.

A design flaw allowed the light to stay on even when the door is closed.  The refrigertoroverheated to a point that it melted a plastic container on the top shelf, melted and burned the lighting assembly, and melted the plastic in the top of the refrigerator.

With adequate complaining, Sears did replace the parts at no charge, even though just out of warranty.

However, if I was not at home I honestly believe it could have burned my house down.  Sears did not seem concerned about my house or about issuing a recall on this appliance.

Also, have had a number of the plastic pieces break, we are not hard on applicances and don't have kids.  Personally, I think a $2,000 applicance shoud hold up more than a year.


I have exact same problem. I hope I get the same solution. A serviceman is coming this Saturday.

6:38 pm
October 10, 2009


Fred

Guest

 
2

I have owned the Trio since spring 2007…i thinked i paid $2800 for the stainless steel unit.  I always purchase the extended warranty on items over $1000.  Anyway, this fridge has been moved in and out of 4 different houses since 2007.  Despite a few indentations to the stainless steel front, this fridge has performed well.  It is quiet and does what it needs to do.  Interestingly enough, the water dispenser can give me 1.5 fill-ups of cold water in a tall glass before the water starts to become room temperature.  The Sears technician came by for the refrigerator's 2nd annual check-up…the seals around the doors had to be replaced; i do not know whether this was due to all the “moving” the fridge has gone through or if it is due to normal everyday usage.


I recently received the LG/Kenmore letter that most people have received regarding the energy efficiency disparities…MISREPRESENTATION!  These are the types of petty issues that really fuel my fire!  As most have pointed out…LG will refer you to Sears and Sears will refer you back to LG.  Do not cash in the check.  $58 in “hush”money” plus a prorated amount for a few years thereafter will total approximately $100…this fridge was one of the most expensive units at the store!

10:43 am
September 18, 2009


TeeBee

Guest

 
3

Thanks Matt, you saved us $270!!!!  We've had our Kenmore elite trio for about 1 1/2 years.   I received error message er ff on the front panel and I panicked because I just did a large food shopping.  I called Sears and they wouldn't help be troubleshoot the problem over the phone since the warrenty was no longer valid and I didn't have a maintence agreement.   I couldn't beleive they wouldn't tell me what the error message was for!!!!!

I scheduled a service call for the next day and I purchased the maintence agreement because I was afraid of the cost.   Later in the day I took time to do a little research and found that a lot of people were having the same problem — that's when I came across your message.  We fixed the problem with a simple hair dryer, so I cancelled the service approintment and the maintenace agreement since the fridge is working fine now.  I guess we will have to keep an eye on it and make sure there is no ice build up. 

I can't believe there hasn't been a recall.  I would also be happy to join in on a class action suit. 

5:41 pm
September 1, 2009


Matt H.

Guest

 
4

I purchased a Kenmore Elite Trio refrigerator almost 3years ago. It is model # 795.77563600 and cost approximately $2300. It worked fine until about one year ago. It stopped running and gave the error message ER FF. The manual was no help but after researching on the internet I found that the FF was for freezer fan. The problem was that ise build up had caused the freezer fan to stop turning. This had happened to a number of people and the fix was to use a hair dryer to defrost the back of the fridge. I have had to do this a total of three times since May of this year…this is annoying and obviously a design error on LG's part (this model is made for Sears by LG). Although this has been annoying and inconvenient I have lived with it.

Then a few weeks ago I received a letter witha check for $3.55 from LG explaining that the energy usage of the fridge had been misrepresented and that thia was a check to cover the average cost of the difference between the reported energy use and what it actually uses. They will schedule a modification to correct the energy usage and will send yearly checks as well. I have yet to receive anyhting about when the modification will take place. I am a reasonable person and so I accepted this problem also. I have not cashed th check yet as I am a little wary of doing so because when you do you are releasing LG and Sears from any other claims to which the payment relates. I was thinking about it but then todaysomehitng else happens.

I opened my fridge and could smell a burning plastic smell. After a little investigation I discovered that the lights are now remaining on in the interior of the fridge. they had gottne so hot that the plastic surrounding the light casing had begun to melt, not to mention that my fridge was running at full capacity continually to combat the extra heat that was being produced inside the fridge. I once again turned to the internet and have discovered that this is an ongoing problem with many LG and Kenmore Elite fridges. I am not alone, in fact many unhappy and angry consumers such as myself have posted about this. This also seems to have been a problem for LG as they actually had a recall for fridges withe the same problem back in 2005.

So I call Sears…they of course are very sorry and will be happy to send someone out to my home to repair it for $75 plus the cost of parts and labor or if I buy a one year warranty for $261….neither of which are acceptable for an obvious manufacturer defect. I then call LG since the modrators on these boards have pointed out that Sears may sell th item but LG makes it so they should be the ones who provide the resolution to the problem. Well big surprise LG says it should be covered by Sears. In the letter with the above mentioned check from LG they state that the expected useful life of their product (ie. the fridge they produced) should be about 14 years. Hmmm…this is far from the 3 years I am getting.

I saw talk on one or two websites about a possible class action lawsuit of which I would be happy to join at this point. These fridges are obviously covered in design flaws and even downright dangerous as some have cause small fires due to the light problem. What does Sears and LG intend to do about this??? I look forward to an answer as I continue to search the internet, make calls and write e-mails about this issue until I get some resolution.

2:59 pm
January 12, 2009


Cara

Guest

 
5

Steve said:

After owning this appliance for about a year, I would not recommend it.

A design flaw allowed the light to stay on even when the door is closed.  The refrigertoroverheated to a point that it melted a plastic container on the top shelf, melted and burned the lighting assembly, and melted the plastic in the top of the refrigerator.

With adequate complaining, Sears did replace the parts at no charge, even though just out of warranty.

However, if I was not at home I honestly believe it could have burned my house down.  Sears did not seem concerned about my house or about issuing a recall on this appliance.

Also, have had a number of the plastic pieces break, we are not hard on applicances and don't have kids.  Personally, I think a $2,000 applicance shoud hold up more than a year.


Wow – do you still have this refrigerator?  Sounds like a dud.  I wonder if more people have had problems with this. Maybe you just got a bad one.

6:50 pm
January 9, 2009


Steve

Guest

 
6

After owning this appliance for about a year, I would not recommend it.

A design flaw allowed the light to stay on even when the door is closed.  The refrigertoroverheated to a point that it melted a plastic container on the top shelf, melted and burned the lighting assembly, and melted the plastic in the top of the refrigerator.

With adequate complaining, Sears did replace the parts at no charge, even though just out of warranty.

However, if I was not at home I honestly believe it could have burned my house down.  Sears did not seem concerned about my house or about issuing a recall on this appliance.

Also, have had a number of the plastic pieces break, we are not hard on applicances and don't have kids.  Personally, I think a $2,000 applicance shoud hold up more than a year.



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