November 25, 2015

Kitchen and Home Appliance Forum : Amana refrigerator - sloppy workmanship

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Amana refrigerator – sloppy workmanship


6:34 am
November 10, 2009



posts 160


Your story is one I hear all the time out in the field, the saddest part is Amana is ls probably building 70-80% of products out there for other people.

3:06 pm
November 6, 2009




For anyone considering an Amana freezer-on-bottom refrigerator, check this before you back the unit into place. 

From time to time, we used see some water near our refrigerator. With four children, we always thought it was because someone had dropped an ice cube. Well, it turns out that wasn't the case. I recently backed out our unit to clean off the fan grill. I found a lot of water right underneath the refrigerator. Also, there were clear signs of water damage as we had black marks on the hardwood floor. I took off that cardboard back panel to determine if there was other water to dry up and to determine where the water was coming from. 

It appears our fridge went through quality control on a Friday afternoon. It didn't take a technician to see the defrost tube wasn't connected. When I tried to reconnect it, I found the tube is SECURED in this position. It didn't just come loose in shipment. The tube cannot be attached to the drip outlet until I remove a bracket holding the tube in place. (The opposite end of this tube correctly terminates right over the evaporation pan). The quality control label on the back of the refrigerator was completely blank in the check boxes next to each item (Electrical, Condensor, etc. ). Nothing was stamped or checked off. Why is it there if it isn't used? 

I called Amana today. I explained all of this and noted our unit was out of warranty. I then expressed my deep disappointment at this kind of workmanship. I went on to note my next refrigerator would be another brand (and not one of the many other brand names actually manufactured by Amana) Their response? “Well, the unit is out of warranty. I could give you the names of some local repair companies”. I told her I would fix it myself. “Ok then, thank for calling Amana today”. 

That's it? That's the entire response? Their customer support was about on par with the production line that made our refrigerator.

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