September 30, 2014

Recall: Slow Cookers by Sensio Due to Fire Hazard

Name of Product: Slow Cookers

Units: About 25,000

Importer/Distributor: Sensio Inc. of Montreal, Quebec, Canada.

Hazard: The slow cooker’s control panel can overheat and melt, posing a fire hazard.

Incidents/Injuries: Sensio has received 60 reports of the control panels of the slow cookers smoking, melting and sparking and three reports of panels catching fire. Fourteen incidents resulted in minor damage to countertops. No injuries have been reported.

Description: This recall involves the Bella Kitchen 5-quart programmable slow cookers. Only slow cookers with model number WJ-5000DE and date codes 0907 or 0909 are included in this recall. The slow cookers are black and “Bella Kitchen” is marked on the control panel. The model number and the four-digit date code are printed on a label on the underside.

Sold exclusively at: Kohl’s Department stores from July 2009 through December 2009 for between $20 and $40.

Manufactured in: China

Remedy: Consumers should stop using the slow cooker immediately, unplug it and contact Sensio for information on receiving a full refund.

Consumer Contact: For additional information, contact Sensio toll-free at (888) 296-9675 between 8:30 a.m. and 4:15 p.m. CT Monday through Friday or visit the firm’s website at www.acbpromotions.com/sensiorecall

Comments

  1. mary martinovich says:

    Dear Sensio,
    Today I received my rebate check for the crock pot that you recalled. You sent me a check for only 9.99. The reference no. 1000400713 Where is the rest of the money for this crock pot?
    Thank you for the reply.
    Mary Martinovich

  2. Regina Fields says:

    Sensio,

    I was also disappointed in having to destroy a programmable crockpot that I purchased as a gift and in return received $9.99. Of course, I can not buy a comparable product for $9.99. I shop at Kohls very often and I hope they choose not to purchase any more of your products. Not because a product was recalled, but because a comparable product was not provided.

    I know that there is always a chance that a product may be recalled, but I have never had a product recalled that the producers did not make it right buy sending a comparable product or by sending a check that would purchase a comparable product.

    Disgusted and disappointed,

    Regina Fields

  3. Also got a ripoff check from Sensio, I am a project manager and deal with contracts every day. Their paperwork did not say anything about sending in the cord. It just said to cut it off. I will try contacting Sensio. But I doubt that it will do any good. This is just another example of an out of country(Canada) company rippingoff the American people and our “Government” standing by and watching. We paid $39.99 American for this crock pot, I bet Sensio paid less than a dollar for it. Who makes all the profit? Surely not the slave labor in China who make this junk. I will never shop at Kohl’s again.