Comments on: Recall: Bosch and Siemens Model Dishwashers by BSH Home Appliances Corporation Due to Fire Hazard

By: John Omoyayi

John Omoyayi — Fri, 07 Oct 2011 08:31:44 +0000

I receive a letter several months ago regarding the Dishwasher SHE44C02UC /17. A repair person came to the house. Now, the dishwasher stops working–rubber like smell coming from the dishwasher–I opened up the electrical box–there lies burnt out electrical cables. I bought the dishwasher from The Brick approximately 5 years ago and installed it week after purchasing it. I want to know if the problem notified in the letter could have caused this electrical failure. I am now without a dishwasher–I did not buy a BOSCH dishwasher for this type of experience. Please assist me!!

By: Karen

Karen — Thu, 10 Mar 2011 18:23:36 +0000

My Bosch started acting up a month or so ago. I could smell something burning. Finally it wouldn’t shut off. If I opened the door it would put more time on the cycle. I went on line and found the recall. Called the number as mine was in the recall. They gave me 3 repair shops. Called the one closest to me they ordered the part and replaced the part. Now the soap dispenser will not open in the cycle, and it continues to put more time on if I open the door to add something. I just started it and added a glass after it ran maybe 5 mintes, when I first started it it said 105 on the control panele, after adding the glass it went to 155. Anyone have this problem? It also has gotten so noisey since this started before the part was replaced.

By: Jennifer

Jennifer — Wed, 23 Feb 2011 05:14:39 +0000

I had a recall notice on my perfectly quite working dishwasher. i went with one of the 3 references that BOSCH offered me and now 3 weeks later my dishwasher has been demolished. The technician came out to fix the recall and busted my machine to parts, then the owner came out 1 week later and stated that he can fix it again and ended up having to order another part, then the 3rd week the owner shows up with all workers and now my dishwasher leaks water all over my floor, I can only use one side of my sink. Needless to say my husband told the technician to leave and I am really hoping BOSCH will make this right.

By: S Handler

S Handler — Fri, 28 Jan 2011 01:41:06 +0000

A week ago I discovered dirty dishes, incomplete cycle and no electric to the unit. The whole junction box, on the left below the kickplate was burned out. In looking for a schematic online, we discovered the recall.
DW has been in for nearly 5 years and I have loved it. I received the recalled piece today and it is not at all what has burned up. Instead, it is what many others here have received. I think this calls for a phone call to the Consumer Safety Board. They should be referred to this site. Many phone calls, actually. I know Sears will be out, this part I have will not fix below where the whole box exploded.
Any suggestions gratefully accepted.

By: William C. Van Cleve

William C. Van Cleve — Thu, 20 Jan 2011 16:41:21 +0000

Dishwasher SHU43c02uc/17 is on the recall list for fire in control. I had it repaired by a Tech and now it does not work like it did before. I called Bosch and they said it would start working after eight washes. That was B.S.

By: Karen

Karen — Sat, 16 Oct 2010 17:11:38 +0000

Our Bosch dishwasher was on the recall list and we had the control panel replaced two months ago. However, the burning wires were in the junction box (smoke and fire again!) and the technician said the plastic connectors Bosch put in the kit to connect the wires were the wrong ones and he put better ones on. This time I called Bosch and the customer service representative told me that it’s not his problem if it isn’t on the recall list. I got so mad I hung up on him. These people are infuriating! Now I have to pay the appliance guy to come out and tell me why these wires with the new connectors are burning up again! I don’t know if these repair people know what the problem is, either. If there is a class action lawsuit, I would like to know about it because I will sign up in a heartbeat!

By: james murakami

james murakami — Mon, 04 Oct 2010 18:26:01 +0000

Hi All, Similar story: we bough our Bosch Dishwasher in September 2004. Had various issues with it related to noise and poor cleaning. Two days ago smelled plastic burning from the washer, and a day later it ceased working. No power. Removed the kickplate after shuting off power to the unit only to find melted wires in the wirebox, blackened by fire. Fortunately, nothing in the house caught fire. Went to this website and read the hprror stories, then called Bosch 800 827-2315 who scheduled for a tech to come out in 2 days to look at it. I requested a replacement given the seriousness of the incident, and was told they have to look at it. I insisted that only a replacement would suffice, given that this issue seems to have reoccured for several of you already, even after the tech fix, but was denied. I would propose a class action lawsuit or increased pressure on Bosch to replace these faulty units immediately. Jim

By: toohappy?

toohappy? — Tue, 14 Sep 2010 15:27:57 +0000

I’ve had my Bosch dishwasher for 15 years and it has worked great and quietly all that time until about the last 3 washes where something smells like plastic melting. It was under an old recall but I passed on it since it worked so well – It’s still working great and has done a much better job washing than any other washer I’ve had and, no, I have no connection whatsoever to the Bosch company. I can’t speak for what they’re building now. Hope you all are able to get your repairs done soon – it can be a real pain scheduling those things. p.s. sometimes overloaded house wiring can take awhile to show up as hot junction boxes etc. might want to have that checked out before plugging in a new machine.

By: Glenn Peterson

Glenn Peterson — Mon, 13 Sep 2010 00:27:52 +0000

Our bosch dishwasher purchased in 12/08 she4am12uc/fd881101221 just stopped working last week in the middle of a cycle. After checking on the internet found out about the melting wire/fire problem. Am going to call them tomorrow as according to the recall list mine is not on it however I am having the same trouble everyone else appears to have.

By: Ann

Ann — Fri, 20 Aug 2010 01:31:37 +0000

We have a DW under the recall list. Had the part replaced that Bosch said was the problem. After the new control was put in, we had a fire. The repair tech was sent back out and we waited almost 3 months for the new part. The new control module was installed and within a few minutes of running the DW we had another fire. Once again called Bosch. Was told the tech installed improperly! Not true. I examined the newest module with the owner of the company that services for Bosch. There is no way it can be wired wrong. He then looked at the junction box and found all our wires melted. We have had two fires, and all of these complaints, and yet Bosch does nothing to protect their customers! I have yet to get a response from Bosch about this, but was warned by the technician that he has seen the fires frequently and Bosch always says that it is an installation problem.

I will be contacting an attorney, but also notifying everyone I can via the internet what a dangerous product the Bosch dishwasher is adn how irresponsible they have been in regards to consumer safety!

By: Karen

Karen — Sun, 25 Jul 2010 09:30:42 +0000

My junction box caught on
fire also. The tech that came out said he has seen this before, he called his supervisor and the supervisor told him to tell me its an installation issue. It is not an installation issue, it was installed by a licensed contractor, it has been working fine for 8 years, now its an installation issue? I DON’T think so Bosch. The technician even agreed is was bulls&%*, we all can’t have installation problems- whats wrong with this picture. I am outraged that this company is not accepting responsibility for their defective product, Someone’s going to be hurt and/or thier home burned down. When I called the company in Huntington Beach after 3 weeks of trying to get someone- I finally get to speak with Julie, who is supposed to be a manager, who tells me its an installation issue and to have my contractor come out and fix it. She will not let you speak to her supervisor and said from now on to correspond by mail, they don’t want to be bothered and blow you off hoping you just go away! They definitely will be hearing by mail from me. I will be looking into starting a class action lawsuit and will keep everyone posted on this site so we can get as many people as possible.

By: chris

chris — Tue, 08 Jun 2010 14:29:41 +0000

We bought our house less than 1 yr ago, we have a bosch diswasher shx33a05uc/14, fd821201248, about two weeks ago it was in the middle of a cycle and i started smelling burning wires or something, i was just about to leave my house to pick my kids up from school when i turned around because the smell was unusual, there was smoke billowing out from under my kitchen sink cabinet, my dishwasher is right next to the sink, i quickly pulled open the cabinet doors and opened the dishwasher door and the kitchen window, no flames, so i went to pick my kids up from the busstop and called the firedept. They came and quickly noticed the smell of wires burning and went and turned off the breaker switch, they said I was lucky I was home when this happened or my cabinets would have caught fire!!
They cut the burned wires and the junction box at the bottom right corner of the unit and taped and left everything exposed. I called the 1 800 number on the bosch unit, told them what happened and the sent an authorized repair dealer, he came took several pictures and said he see’s this often, usually he could just reconnet the wires but he said these were burnt too far back and that he would send a report to Bosch and that I should here from him in a day or two, he said when they here ” fire ” they get nervous. NOt so, it has been two weeks and all I’m hearing from Bosch is that they still haven’t received the report from the repairman, I called several times and was told the same thing , I tried contacting the repair guy several times and was never called back !! I called the hotline and was told that my model was not part of any recall list. I said well it better be now, and they told me they don’t do that and transferred me to the bosch service center where againg I was told they still haven’t recieved a report, I told to send someone else out immediately or I will write a letter to consumer affairs and the president of Bosch!! I am disgusted that such a serious issue is totally being ignored or disregarded by such a supposedly good brand name !! I will demand a replacement dishwasher or compensation and will purchase another brand. This dishwasher is about 5 yrs. old with the buttons hidden inside top door. Buyer beware of very potention fire !! I wonder what will happen when they see the pictures and fire incident report what they will do. I’m angry at the lack of regard for human safety, my husband is a firefighter and see’s this all too much. I will never purchase any Bosch appliance and will tell everyone else not to either !!