Comments on: Sears Unveils Kenmore Elite Oasis Washer and Dryer

By: Mark Gilbert

Mark Gilbert — Fri, 03 Feb 2012 01:23:36 +0000

I have posted on here several times in the past. Here are some details with my washer and results.

The washer was ripping our clothes on the spin cycle so we contacted Sears. We were told that we didn’t know how to use the washer and should only use a slower spin cycle.

F1 error codes on the washer and error codes on the dryer. The warranty just expired so I purchased the extended warranty. Circuit boards were replaced in both machines.

About 15 months later, the F1 code comes back. I contacted Sears and it was not a recalled serial number. Sears refused to stand behind their product. I contacted Whirlpool and they said there was an agreement where they did not warrant and Kenmore items. I went to the Better Business Bureau in Chicago. No resolution. The contact at Sears stated they would not handle the matter.

There is a petition but that will do not good. The class action suit is being handled by Andrus Anderson and their web site is http://www.toploadclassaction.com/index.php.

I hope this helps.

By: A Harrawood

A Harrawood — Wed, 01 Feb 2012 15:25:40 +0000

Purchased washer and dryer set in May of 2009. Have had a repairman out once already alst year and now I am getting a F code. Did work to just reset it for the past few days, but now it doesn’t reset at all. I tried unplugging it all day yesterday. Did not help.. Have had the UL code a couple times too.. Didn’t know about a recall. Thanks for the info. Going to try and find the model and serial number now. I agree with yall, class action!! Not that it will do any good if Sears has no money anyway!! But 800 for a machine that won’t work??? What I don’t understand is if they could make things “back in the day” that worked and lasted for years, why can’t they now?? The washer we had growing up my mom had FORVER!!!!! And it never had problems.. Where is the quality these days???

By: J Hough

J Hough — Fri, 27 Jan 2012 18:49:05 +0000

Just got off phone with Sears. Already have had board replaced and washer still is trash. They will come back again for a charge. No thanks. I will buy me a plain jane washer and will never own Sears again.Do you think they have a clue as to why they are shutting down stores.

By: Jessica & Henry

Jessica & Henry — Fri, 20 Jan 2012 14:14:58 +0000

FYI When you receive the F1 error code it does not automatically mean that you need a new board, me and my husband just purchased the oasis used, received the F1 error and Thank God my husband is a repair man because we researched the problem and it could either be the board obviously or it could simply be that the water level hose needs to be replaced. We were immediately receiving the F1 Error, but once he replaced the water level hose which is attached from the tub to the board, the code stopped and it works fine. In any event since it is under recall and from all your wonderful help and posts we just called 800 number and still getting free board in case anything else was to happen. Thanks for all your posts, hope this helps and if you have any questions email back at
jesscr82780@yahoo,com

By: Penny. Melo

Penny. Melo — Sun, 15 Jan 2012 01:07:49 +0000

You are not alone,so many people have had this pain in the neck,washer. If any one knows
How or were to get help,even a law suit please let me know.
After a long 1to2 or more trys to just start this thing, it than takes almost 10 minutes to push
The start ,it still does not start. Aim done with this thing, maybe a hammer will work.

By: S Scott

S Scott — Fri, 06 Jan 2012 17:40:32 +0000

Just spoke with Sears at the 800 number and said “tough luck” on the F1 code problem. It’s Whirlpool product and Sears will not back it. I purchased the Elite Oasis HE washer/dryer 5 years ago and can’t believe no one will back this product. No wonder Sears is filing for bankruptcy. Who wants inferior products. I am with everyone else…….will not buy anything Kenmore again. My next washer will be a “plain Jane” without all the bells and whistles that only go bad. The sad part is I cannot leave the house when the washer is running due to having to set the F1 at least twice in each load; one at 21 minutes and again at 12 minutes. What happens to those of you who start laundry then go to work? Guess the machine just “beeps” all day long! In this economy, who of us can afford the costly repairs much less a new washer/dryer? Doesn’t say much for Sears or Whirlpool.

By: SW

SW — Mon, 02 Jan 2012 14:14:01 +0000

Well, it appears there are many of us having the same problem…I just had my first set of “F-codes” explode on my washer last night. I got online, saw all of these posts and called the Hotline – my washer falls just outside of the serial numbers being covered. Fairly upset/MAD about this. The fantastic thing was that the Hotline rep I was speaking to told me that she “would do the same thing” when I told her I would never buy a Kenmore nor buy from Sears again…awesome, even the Call center agrees…that was helpful. I just contacted Kenmore via email as well and am hoping they will contact me back, but I have serious doubts…
What can be done? They have a product that is experiencing the same issue across the board with this particular machine, yet only a certain block of numbers is being covered…

By: PS Davis

PS Davis — Wed, 30 Nov 2011 22:39:24 +0000

Just called 1-800-659-7026 Sears Product Resolution Hotline
Talked to a woman who asked my phone # put me on hold for 8min. came back on & said the mother board is being sent out today 11-30-11
wanted to send a repairman out I said, “NO THANKS” My Husband will install it. I’m not giving sears any more money
This information was very helpful!!!!!
Good Luck F1 Brothers & Sisters

By: BP

BP — Wed, 12 Oct 2011 14:10:52 +0000

THANK YOU to all before me who posted all of their problems and the resolution phone #. We bought this washing machine from the Sears nick-&-dent store near Philadelphia, PA 5 years ago and began having problems 2 years ago. As we didn’t purchase an extended warranty, we didn’t have the $ to spend to have a Sears tech & parts bill. Our issues include the F1 code immediately after turning on the washing machine for which we have to turn it off & back on again, approx. 3 times. When on the Casual cycle, we have to do this a minute 26 approx. 4 times and then again at minute 16 approx. 3 times. When on the Normal cycle, we have to do this at minute 16 approx. 3 times. What a pain in the *&^%*#@ it is to go up & down the stairs all these times (though we’re greatful to not have to go to a laundramat)!

Just (W, 10/12) phoned the 800 # and do qualify for the “upgrade”. Part takes 10 business days to ship & sub-contractor tech coming out on T, 10/25 to install. FYI, was told in 800 phone conversation that there are 2 control panels and the one w/the issue is the back panel which controls the enhanced spin cycle and helps with codes. Will re post after 10/25 to let you know how it went.

By: kelly

kelly — Mon, 10 Oct 2011 18:55:20 +0000

Called 800 number with type and SN info, they are recalling certian types purchesed b,,, they are sending repair kit and will come out to repair when parts arrive for F1 problem. i will re-post if they come through!

By: KZ

KZ — Sun, 09 Oct 2011 20:30:18 +0000

Shame on Sears! Shame,Shame,Shame,Shame,Shame!
They are aware of this board problem (F1) and they still selling them. Main is only 1 and half years old and have F1 problem like everyone else!
This product should be a recall one this is absolutely ridicules.
All the unhappy customers should give Sears a big F1 lesson to them.

By: andreia knowkaski

andreia knowkaski — Sun, 09 Oct 2011 18:48:03 +0000

F1 problem, first of all these washers are a peice of junk from sears!! raise the front legs up @ 1/8 inch. this stopped the f1 for a while. i am joining the class action suit!!!