I purchases a Samsung Silvercare washer and dryer in Sept 2008. The FIRST time I used it, the dial lights were not working on half the settings. I called Samsung and they send a repair man out to diagnosis it. He said the dial would have to be replaced, and I would have to pay $80.00 to have a second man come out to help take the dryer off. I was very pissed of because I purchased a STACK washer and dryer, and it was a day old, and already they want $80.00 for a new machine repair. Flash forward to Dec and now the machine doesn’t work AT ALL. Another call to Samsung, and they promised me that if the washer couldn’t be repaired in 72 hours that they would replaced it. It is NOW Jan 28 and after a daily battle with Samsung and their supposed “executive customer service team – not only will they NOT replace the unit, but they are saying every day to me – that the part is going to be in the next day.

My advice – STAY FAR FAR AWAY FROM SAMSUNG. GOOGLE THEM AND READ ALL THE CUSTOMER REVIEWS – I WISH I DID – IT’S ALWAYS THE SAME STORY – SAMSUNG HAS TERRIBLE CUSTOMER SERVICE AND THEY LIE.

If you want the truth about this company from a REAL consumer – call me direct at 323 874-5555. Trust me – I’ll save you thousands of dollars and recommend ANY OTHER BRAND but Samsung.

And it someone from SAMSUNG reads this – look at my customer file number 4003015127 and read the HELL that you put me through! This consumer will do as he said – I’M FIGHTING BACK!