Comments on: LG to Compensate Customers of French Door Refrigerator http://www.appliance.net/2008/lg-to-compensate-customers-of-french-door-refrigerator-940 Appliance news, reviews, ratings, reports and buyers guides. Locate repairs and parts. for home and kitchen appliances. Fri, 30 Jul 2010 01:50:50 +0000 hourly 1 http://wordpress.org/?v=abc By: Pat http://www.appliance.net/2008/lg-to-compensate-customers-of-french-door-refrigerator-940/comment-page-1#comment-79854 Pat Sat, 16 Jan 2010 22:30:03 +0000 http://www.appliance.net/?p=940#comment-79854 Purchased Model LFC22740 12/07 Within first year, had to call re: freezer ice everywhere. Tech came, said it was fixed. Exactly one year later, 12/08 had to call for same problem. Tech came, put in new mother board. 12/09 here we go again. This is a design problem. Let's see if LG will replace the freezer unit or the lemon. Will keep you posted. Purchased Model LFC22740 12/07
Within first year, had to call re: freezer ice everywhere. Tech came, said it was fixed. Exactly one year later, 12/08 had to call for same problem. Tech came, put in new mother board. 12/09 here we go again. This is a design problem. Let’s see if LG will replace the freezer unit or the lemon. Will keep you posted.

]]> By: Harry http://www.appliance.net/2008/lg-to-compensate-customers-of-french-door-refrigerator-940/comment-page-1#comment-61511 Harry Sun, 14 Jun 2009 19:21:55 +0000 http://www.appliance.net/?p=940#comment-61511 My 9 months old fridge just broke down. I called customer service, they don't provide on-site LG technicians: - I have to contact a list of pre-approved technicians to check their availability - they don't reimburse lost food I have decided to call back tomorrow to speak to a manager (today is Sunday) to get reimbursed Stay tuned My 9 months old fridge just broke down. I called customer service, they don’t provide on-site LG technicians:
- I have to contact a list of pre-approved technicians to check their availability
- they don’t reimburse lost food

I have decided to call back tomorrow to speak to a manager (today is Sunday) to get reimbursed

Stay tuned

]]> By: Mary Jane http://www.appliance.net/2008/lg-to-compensate-customers-of-french-door-refrigerator-940/comment-page-1#comment-60026 Mary Jane Wed, 29 Apr 2009 18:02:31 +0000 http://www.appliance.net/?p=940#comment-60026 Before everyone gets excited about the ‘free’ upgrade; free is not always free. LG replaced my board. 3 hours later the frig died. I call their lousy customer service department and they scheduled an appointment for 3 days out. I have been on the phone everyday since this has happened, but to no avail. I lost all my food. LG’s policy is not replace food. Consumer beware. Before everyone gets excited about the ‘free’ upgrade; free is not always free. LG replaced my board. 3 hours later the frig died. I call their lousy customer service department and they scheduled an appointment for 3 days out. I have been on the phone everyday since this has happened, but to no avail. I lost all my food. LG’s policy is not replace food. Consumer beware.

]]> By: Mary Jane http://www.appliance.net/2008/lg-to-compensate-customers-of-french-door-refrigerator-940/comment-page-1#comment-59954 Mary Jane Tue, 28 Apr 2009 13:23:11 +0000 http://www.appliance.net/?p=940#comment-59954 Before everyone gets excited about the 'free' upgrade; free is not always free. LG replaced my board. 3 hours later the frig died. I call their lousy customer service department and they scheduled an appointment for 3 days out. I have been on the phone everyday since this has happened, but to no avail. I lost all my food. LG's policy is not replace food. Consumer beware. Before everyone gets excited about the ‘free’ upgrade; free is not always free. LG replaced my board. 3 hours later the frig died. I call their lousy customer service department and they scheduled an appointment for 3 days out. I have been on the phone everyday since this has happened, but to no avail. I lost all my food. LG’s policy is not replace food. Consumer beware.

]]> By: How to Get Six Pack Fast http://www.appliance.net/2008/lg-to-compensate-customers-of-french-door-refrigerator-940/comment-page-1#comment-59270 How to Get Six Pack Fast Wed, 15 Apr 2009 14:19:44 +0000 http://www.appliance.net/?p=940#comment-59270 I can tell that this is not the first time you mention the topic. Why have you chosen it again? I can tell that this is not the first time you mention the topic. Why have you chosen it again?

]]> By: cindy http://www.appliance.net/2008/lg-to-compensate-customers-of-french-door-refrigerator-940/comment-page-1#comment-58300 cindy Sat, 28 Mar 2009 19:35:39 +0000 http://www.appliance.net/?p=940#comment-58300 I also purchased this refrig and was told to stay away from the LG's/(from SEARS salesman) had no clue I was buying one under the Kemore name. I am also having trouble with fruits and veggie's freezing. Have not recieved part yet has anyone? What can we do???? I also purchased this refrig and was told to stay away from the LG’s/(from SEARS salesman) had no clue I was buying one under the Kemore name. I am also having trouble with fruits and veggie’s freezing. Have not recieved part yet has anyone? What can we do????

]]> By: Ronda http://www.appliance.net/2008/lg-to-compensate-customers-of-french-door-refrigerator-940/comment-page-1#comment-57186 Ronda Mon, 02 Mar 2009 22:16:05 +0000 http://www.appliance.net/?p=940#comment-57186 I just got my wonderful letter in the mail.I can't believe that I purchased a ref. that isn't energy efficent. A Kenmore, only to find out it is and LG.made in Korea....I'm NOT happy! I just had a service guy out to fix a broken fan motor. My ref. has never worked right it freezes my fruit and veggies and I lose $$$$ on food, now I find out I'm losing $$$ on energy. I have replaced ALL of my appliances and my AC with energy efficent products only to find out my ref. isn't!!!!!! I'M NOT HAPPY. My ref. is 2 1/2 yrs old and I have an extended warrenty and I was told by a family member to purchase another one when this one ran out, because 'THEY DON'T MAKE THINGS LIKE THEY USED TO" and he's had nothing but problems with his Kenmore. I never had problem with my ref. that's in my garage and a good thing, because now all my food is in that one until Korea sends me the part! GREAT!!!!! You spend a couple of grand and you think you would get what you paid for, not a piece of poop. I don't know about you, but I can't justify getting rid of this one and buying another. I wish I could and I would take this one to the Sears store with a dolly and take it and just dump it in the store. But before I did that I would call a TV news station to tell them to be there. You see Sears (if you haven't heard) is having trouble and I think this would be great news article. I think Sears should exchange these ref. out for another energy efficent product. Someone should be held responsible for false advertising. If you or I did this we would be fined big time. IM NOT HAPPY! I just got my wonderful letter in the mail.I can’t believe that I purchased a ref. that isn’t energy efficent. A Kenmore, only to find out it is and LG.made in Korea….I’m NOT happy! I just had a service guy out to fix a broken fan motor. My ref. has never worked right it freezes my fruit and veggies and I lose $$$$ on food, now I find out I’m losing $$$ on energy. I have replaced ALL of my appliances and my AC with energy efficent products only to find out my ref. isn’t!!!!!! I’M NOT HAPPY. My ref. is 2 1/2 yrs old and I have an extended warrenty and I was told by a family member to purchase another one when this one ran out, because ‘THEY DON’T MAKE THINGS LIKE THEY USED TO” and he’s had nothing but problems with his Kenmore. I never had problem with my ref. that’s in my garage and a good thing, because now all my food is in that one until Korea sends me the part! GREAT!!!!! You spend a couple of grand and you think you would get what you paid for, not a piece of poop. I don’t know about you, but I can’t justify getting rid of this one and buying another. I wish I could and
I would take this one to the Sears store with a dolly and take it and just dump it in the store. But before I did that I would call a TV news station to tell them to be there. You see Sears (if you haven’t heard) is having trouble and I think this would be great news article. I think Sears should exchange these ref. out for another energy efficent product. Someone should be held responsible for false advertising. If you or I did this we would be fined big time. IM NOT HAPPY!

]]> By: Paul Kesman http://www.appliance.net/2008/lg-to-compensate-customers-of-french-door-refrigerator-940/comment-page-1#comment-56971 Paul Kesman Tue, 24 Feb 2009 13:08:30 +0000 http://www.appliance.net/?p=940#comment-56971 We have had this fridge for two years and have had nothing but problems. The freezer fan, the ice maker, etc. Now this. I got the notice about the energy rating in the mail three weeks ago and went to the website to provide the information. Was asked to provide three dates and times for someone to call us, which I did. It's been two weeks and have heard nothing. I read on another post somewhere that a class action suit against these idiots should be considered. Count me in. We have had this fridge for two years and have had nothing but problems. The freezer fan, the ice maker, etc. Now this. I got the notice about the energy rating in the mail three weeks ago and went to the website to provide the information. Was asked to provide three dates and times for someone to call us, which I did. It’s been two weeks and have heard nothing. I read on another post somewhere that a class action suit against these idiots should be considered. Count me in.

]]> By: jill http://www.appliance.net/2008/lg-to-compensate-customers-of-french-door-refrigerator-940/comment-page-1#comment-56947 jill Mon, 23 Feb 2009 22:56:13 +0000 http://www.appliance.net/?p=940#comment-56947 I have gotten a letter also, and been told I will be getting a check for 76.00. What really pisses me off is that it wasn't and accident, these LG people actually put in a circuit breaker that would make the fridge shut down areas so it would show a lower energy star rating. Here is a short version below with the link if you want to read more. LG knew of the US Dept. of Energy's procedures for confirming claims made by the manufacturer (LG) in order to obtain the Energy Star rating (this is also the monetary amounts shown on the yellow tag that advise you as the amount of money this unit should cost to operate for one year), and with that knowledge, LG maliciously and intentionally inserted a circuit board, that would recognize the fact that DOE testing was occuring, and would shut down certain operations of the product, so that a false reading would show the utilization of less electricity than the unit would really utilize in your home or during testing. http://www.complaintsboard.com/complaints/sears-kenmore-elite-french-door-refrigerator-c158315.html I have gotten a letter also, and been told I will be getting
a check for 76.00.
What really pisses me off is that it wasn’t and accident,
these LG people actually put in a circuit breaker that would
make the fridge shut down areas so it would show a lower
energy star rating. Here is a short version below with the
link if you want to read more.

LG knew of the US Dept. of Energy’s procedures for confirming claims made by the manufacturer (LG) in order to obtain the Energy Star rating (this is also the monetary amounts shown on the yellow tag that advise you as the amount of money this unit should cost to operate for one year), and with that knowledge, LG maliciously and intentionally inserted a circuit board, that would recognize the fact that DOE testing was occuring, and would shut down certain operations of the product, so that a false reading would show the utilization of less electricity than the unit would really utilize in your home or during testing.
http://www.complaintsboard.com/complaints/sears-kenmore-elite-french-door-refrigerator-c158315.html

]]> By: Jennifer http://www.appliance.net/2008/lg-to-compensate-customers-of-french-door-refrigerator-940/comment-page-1#comment-56904 Jennifer Sun, 22 Feb 2009 19:23:36 +0000 http://www.appliance.net/?p=940#comment-56904 I received a letter in the mail today about my kenmore trio elite energy efficiency downgrade. The phone number listed to call is 1-888-549-4665; or you can register online at www.kenmoretriorefrigeratoroffer.com. I just registered online for my model 795.77563***. It said that parts would be shipped to me within 4-8 weeks. When the parts are received, I need to call Sears at 1-800-4-MY-HOME to schedule an upgrade appointment. The site said that the upgrade in my home would be at no cost to me. I hope this helps. I received a letter in the mail today about my kenmore trio elite energy efficiency downgrade. The phone number listed to call is 1-888-549-4665; or you can register online at http://www.kenmoretriorefrigeratoroffer.com. I just registered online for my model 795.77563***. It said that parts would be shipped to me within 4-8 weeks. When the parts are received, I need to call Sears at 1-800-4-MY-HOME to schedule an upgrade appointment. The site said that the upgrade in my home would be at no cost to me.

I hope this helps.

]]> By: B. Sirna http://www.appliance.net/2008/lg-to-compensate-customers-of-french-door-refrigerator-940/comment-page-1#comment-56862 B. Sirna Sat, 21 Feb 2009 17:01:08 +0000 http://www.appliance.net/?p=940#comment-56862 Maybe not surprising, but three tries to LG phone number, each being put on hold for approx. 30 minutes with no answer, and the web site doesn't cover the Sears model numbers beginning with 795. Anyone have any luck getting the help on a Sears Kenmore Elite? Maybe not surprising, but three tries to LG phone number, each being put on hold for approx. 30 minutes with no answer, and the web site doesn’t cover the Sears model numbers beginning with 795.
Anyone have any luck getting the help on a Sears Kenmore Elite?

]]> By: Jason In Maine http://www.appliance.net/2008/lg-to-compensate-customers-of-french-door-refrigerator-940/comment-page-1#comment-56435 Jason In Maine Tue, 10 Feb 2009 21:59:20 +0000 http://www.appliance.net/?p=940#comment-56435 I am also outraged that this foisting took place. Now I learn that this "energy star" appliance is anything but... using up to 100% more energy than stated is criminal in this case. L LG should be fined heavily for this! I am happy to have the new part and the money to offset the cost of operation, but I think they missed the point. I bought this to save energy. It was HEAVILY promoted to do as much and frankly it seems clear that LG KNEW it was foisting substandard products on its' customer base. If I had bought a car that was supposed to get 40mpg and it got 20mpg, methinks this would be coming down a bit different. I would agree that LG will pay a heavy price for this greed and stupidity. I will be sure everyone I know hears about this very shady process, and I also will be very hard pressed to consider an LG product in the future. 100% more energy usage than stated!!!!!!! I am also outraged that this foisting took place. Now I learn that this “energy star” appliance is anything but… using up to 100% more energy than stated is criminal in this case. L

LG should be fined heavily for this! I am happy to have the new part and the money to offset the cost of operation, but I think they missed the point.

I bought this to save energy. It was HEAVILY promoted to do as much and frankly it seems clear that LG KNEW it was foisting substandard products on its’ customer base.

If I had bought a car that was supposed to get 40mpg and it got 20mpg, methinks this would be coming down a bit different.

I would agree that LG will pay a heavy price for this greed and stupidity. I will be sure everyone I know hears about this very shady process, and I also will be very hard pressed to consider an LG product in the future.

100% more energy usage than stated!!!!!!!

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