Comments on: Samsung SilverCare Washer – Does it Work?

By: san

san — Wed, 10 Mar 2010 22:04:26 +0000

Sorry, I MEANT can you use only the dryer without using the washer and vice versa.

By: san

san — Wed, 10 Mar 2010 22:02:06 +0000

Does anyone own the washer with the built in dryer? Can you use the dryer and does it dry like conventional dryers?

By: Dan

Dan — Tue, 23 Feb 2010 22:46:11 +0000

I think the smell problem really depends on the water in your house, those of you that say it smells horrible i bet have well water and some bacteria already coming in from the house, have your water tested. Others say there is no smell, I bet due to the water treatment plant dumping all that good stuff to make your water clean after it gets miles back to your house. SO all in all, if you have a smelly front loader, maybe its time to go to home depot and look into whole house water clorinators/carbon filters..

My units? work great, dont smell, I have well water, but also I high end purification system in the basement. just my 2 cents. take care

By: Rachel

Rachel — Mon, 28 Dec 2009 06:19:49 +0000

I bought the Samsung washer with Silver Care and matching dryer about a month ago. I am happy with both, though I have noticed that leaving clothing in too long (4 hours or more) will result in smelly clothes.

I had a front loading Whirlpool from 2000 but the machine was always out of balance when washing towels or overloaded. The VRT realy works–the machine does not go out of balance! I had quite a problem with mildew on the door from not wiping it down/leaving closed.

By: Paula

Paula — Sat, 19 Dec 2009 18:12:08 +0000

I just bought the Samsung VRT washer, but can’t seem to program the My Cycle function. Even after a call to a tech, we could not figure this out. I’ve tried making my selections before and after pushing the My Cycle button. But if I turn off the washer, and restart, the settings on My Cycle revert to those originally set in the appliance. What am I doing wrong?

By: Lady Di

Lady Di — Mon, 02 Nov 2009 04:21:04 +0000

I own the Steam washer with silvercare and the regular dryer. I love the dryer. No issues and holds a lot of clothes with a quick dry time. Not impressed with the washer for the money. I washed some whites on the heavy cycle in hot water with the steam function and on sanitize. they still came out dirty/spotted. The cycle time was 2 hours!!!! A normal cycle is 1:20 but the clothes do not come out any cleaner than my regular top load that took half the time. I will admit that using the prewash cycle has helped but that just adds to the cycle time. I don’t think the machines use enough water. Besides, what you save in water you spend in energy because of hte long cycles!

By: SSS

SSS — Fri, 09 Oct 2009 08:03:37 +0000

Considering the VRT machine (218 AN) for 2nd floor install but the code here requires a pan under the washer. How will this effect the leveling? After reading the reviews that mention leaking, I’m not comfortable skipping the pan. May be the Builder Bernard can answer this for me?

By: Pat

Pat — Thu, 24 Sep 2009 02:51:05 +0000

I found that if you use a powder HE detergent instead of the liquid detergent, you will not have any problems with odors. it is a much easier and cheaper solution than any other. Try it.

By: Bernard

Bernard — Tue, 22 Sep 2009 17:35:49 +0000

I have owned the 338W model for almost 18 months now and have to admit that there were some teething problems but cannot say there were SamSung’s fault.

I think where the washer is placed and consequently transported poses a big problem. Our W&D closet is upstairs and the BestBuy delivery men had to bring a very heavy washer (built with concrete blocks on the inside of case) up a flight of stairs. The only way to get it up the stairs was by tilting it at least 45 degrees. This unsettled the drum and completely took it off axis. Unfortunately after I had it picked up for repairs it came back with the drum not placed on the 2 shock absorbers in the rear. Despite the drum basically spinning @ 1300 rpm w/o two of its four stabilizers the machine was relatively quiet until I overloaded it. Even the techie was surprised the drum did not fly out of the machine. This was the only problem we had.

We never had a problem with odors, even when soaking clothes over night or forgetting to take them out for the dryer. And this is w/o using the SilverCare or bleach, etc. Never had a problem with leaking or heavy vibrations or excessive wet clothes, etc.

I do suspect that the leaking or busted hosing might have something to do with the plumbing drain lines. I am a builder and we had to change our drain line codes because a lot of people complained about the pipes bursting and flooding in newly built homes with new appliances. It turns out the diameter for drain lines were too small and increased the back pressure in the pipe and/or machine. Machines today are pushing out water at much higher volumes than just a decade ago.

As for the people who leave money and other small objects in their clothes. I don’t see how we can fault SamSung for not building something to accommodate loose change in someones pocket. Where would the designers stop? Pens, pencils, money clips, etc.

Overall a great product and NO i do not work for SamSung

By: JOSEPH HARPER

JOSEPH HARPER — Sat, 19 Sep 2009 22:20:46 +0000

Want to buy a good front load washer which will do a good job of washing clothes and doesn’t have to be repaired frequently. The washer has to be on the first floor of my house so we are concerned with a model which could vibrate too much. Also want a company which will willingly fix the problem, that ’s if one should occur, and do it without giving me a lot of trouble.

By: Courtney

Courtney — Mon, 14 Sep 2009 12:58:46 +0000

I have had my set for about 9 months now. I called after 3 months just to have them tell me that they have never heard of my problem before, but I still have it today! My clothes AREN’T clean! I use Tide HE and Clorox Plus with the additional wash and rinse cycles and my mascara is still in my white washcloths. Now understand I can wash out the mascara with soap and water when washing my face. You would expect it to come clean in the washer. ALSO, my bright whites come out dingy when I wash them. New clothes don’t look new after 1 wash in my machine. I think I’ve finally figured it out. They dirty clothes make the water dirty and then the dirty water gets everything stained. I’m terribly disgusted with my purchase. I want my old Kenmore back!

By: ApplianceGirl

ApplianceGirl — Fri, 04 Sep 2009 07:27:30 +0000

I don’t actually work for Samsung, but I have been involved in the appliance industry, with various brands and retailers for over 10yrs. Samsung washers are #1 rated by Consumer Reports and JD Power and sales people say they have the least amount of returns with this brand vs others.

1) Wilson and TGardner: American-Made doesn’t mean squat anymore. Built in the US? Well, where do you think all the parts come from? Besides, better Korea with the world’s 3rd highest average pay for labor than Mexico.

2) Cipriano: You bought a refurbished set from god-knows who and you expect a warranty? You should be complaining to the retailer you bought it from, not the manufacturer.

3) Those of you complaining of odors even with SilverCare are probably using too much detergent. More detergent doesn’t mean cleaner clothes; it’s a bad thing. Think soap scum on a bathtub.

4) Robert: SilverCare does not affect septic as the silver is de-ionized by the time the washer drains. It’s printed in the literature.

5) Some of the negative comments are about units that are a few years old. The Samsung washers of a couple years ago don’t even begin to compare with the innovation and quality of the current models.